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Patient Experience

Deliver a personal patient experience

Provide rapid and cost-effective support for medical insurance, appointments, and lab results.

Patients expect fast and localised service

Clinic, insurers, and hospital operate manual contact centres that fail to meet customer expectations with long wait times and unilingual support. Meet the technology saving hidden costs and automating repetitive workflows.

AI Agents

Deploy an AI agent network across hospitals and clinics

Empower each business unit with their AI agent and automatically refer patients.

I’ve had stomach pain since last night. Should I come in?

Mild abdominal pain can usually be monitored, but I’ll check urgent-care availability.

Switching you to CityHospital assistant

Chat has been transferred to CityHospital agent

Greetings, it’s Rita.

I can see openings this afternoon. The assessment will take about 20 minutes.

If symptoms worsen before arrival, follow emergency guidance immediately.

Livechat

Handover to human support

Takeover patient interactions with sensitive medical topics and negative sentiment to ensure customer experience and compliance with health practice standards.

I'm unable to advise on changes to dosage without prior consultation with Dr. Asgarali.

But I already met with him. Can I talk to someone at the clinic about this?

Hello Kristin! 
My name is Thomas. Let me check the issue you are experiencing.

Hello Sam,
I'm Erin from Dr. Asgarali's reception. Thank you for your patience. I checked with the doctor and he confirmed you will need a blood test before the dosage change. Let's get that scheduled.

AI Agents

Self-improving AI understanding

Deploy AI agents that learn from ongoing patient interactions.

Inbox

Support medical tourists across languages

Multiply the linguistic reach of medical staff with live translation for escalated chats.

Có, cảm ơn. Đây là một tệp tin bổ sung với bằng chứng về thu nhập của tôi.

Translation

Vietnamese

English

Yes, thanks. Here is an additional file with my earning proof.

AI Agents

Engage patients proactively

Provide pre-care messaging and reminders to patients with routine medical needs and queries.

Hello Sam

We hope you have been feeling well. Your bi-annual blood test is coming next month. Let's get you scheduled now to ensure timely results. Use the buttons below to book or chat with a MediClinic team member.

Book test

Speak to team member

More about my condition

AI Agents

Balance generative AI with privacy

Switch from large language models to Proto’s secure AI engine for data privacy.

Data Management

Ensure data sovereignty

Deploy with on-premise or hybrid options to protect patients’ personal data.

Analytics

Generate patient insights

Discover patient behaviour and support trends to inform business decisions.