Patients expect fast and localised service
Clinics, insurers, and hospitals operate manual contact centres that struggle to meet expectations with long wait times and unilingual support. Meet the technology saving hidden costs and automating repetitive workflows.
AI Agents
Deploy an AI agent network
Empower clinics and hospitals with their own AI agent that automatically refer patients.
I’ve had stomach pain since last night. Should I come in?
Mild abdominal pain can usually be monitored, but I’ll check urgent-care availability.
Switching you to CityHospital agent...
Chat has been transferred to CityHospital agent
Greetings, it’s Rita.
I can see openings this afternoon. The assessment will take about 20 minutes.
If symptoms worsen before arrival, follow emergency guidance immediately.
Livechat
Handover to human support
Takeover patient interactions with sensitive medical topics and negative sentiment to ensure customer experience and compliance with health practice standards.
I'm unable to advise on changes to dosage without prior consultation with Dr. Asgarali.
KW
But I already met with him. Can I talk to someone at the clinic about this?
Hello Kristin!
My name is Thomas. Let me check the issue you are experiencing.
My name is Thomas. Let me check the issue you are experiencing.
TA
Hello Sam,
I'm Erin from Dr. Asgarali's reception. Thank you for your patience. I checked with the doctor and he confirmed you will need a blood test before the dosage change. Let's get that scheduled.
I'm Erin from Dr. Asgarali's reception. Thank you for your patience. I checked with the doctor and he confirmed you will need a blood test before the dosage change. Let's get that scheduled.
AI Agents
Self-improving AI understanding
Deploy AI agents that learn from ongoing patient interactions.
Inbox
Support medical tourists across languages
Multiply the linguistic reach of medical staff with live translation for escalated chats.
Có, cảm ơn. Đây là một tệp tin bổ sung với bằng chứng về thu nhập của tôi.
Translation
Vietnamese
English
Yes, thanks. Here is an additional file with my earning proof.
AI Agents
Engage patients proactively
Provide pre-care messaging and reminders to patients with routine medical needs and queries.
Hello Sam
We hope you have been feeling well. Your bi-annual blood test is coming next month. Let's get you scheduled now to ensure timely results. Use the buttons below to book or chat with a MediClinic team member.
Book test
Speak to team member
More about my condition
AI Agents
Balance generative AI with privacy
Switch from large language models to Proto’s secure AI engine for data privacy.
Data Management
Ensure data sovereignty
Deploy with on-premise or hybrid options to protect patients’ personal data.
Analytics
Generate patient insights
Discover patient behaviour and support trends to inform business decisions.