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Payments

Deploy secure AI for instant payments

Help customers with payment support and dispute resolution across local langauges and channels like WhatsApp, Viber and voice.

Book demo

What's my wallet balance?

Identify customer

Start verification

A verification code has been sent to your mobile. Please enter it to proceed.

814589

Retrieve balance

Thank you, Martin.

Your balance is $156.94.

Financial trust at speed

Inbox

Mediate payment disputes

Resolve complaints with AI mediation suggestions and regulator oversight.

Analytics

Understand customer behaviour

Get a direct view into payment product efficacy with conversational surveys and customer feedback.

Engaged customers

4590

23%

Average rating

4.8

38%

Tickets

Auto-populate financial consumer tickets

Automatically fill ticket tags, custom fields, and customer profiles from chat data.

Channels

Provide accessible customer support

Deploy payment support directly into messaging apps like WhatsApp and LINE for global coverage.

AI Agents

Conversational payment options

Offer payment processing and troubleshooting directly in the messaging interface to reduce support tickets.

€

₱

See all features

Explore features & pricing

Channels

Reach the public

Proto deploys across major messaging channels for mulitilingual text and voice.

Online

What are your branch opening hours?

Our branches open Mon–Fri, 9am–5pm.

Do you have Saturday hours?

Messenger

Active now

Can I reschedule my appointment?

Yes! What date works for you?

Next Tuesday afternoon.

Webchat

Online

Hi, I'd like to check my account balance.

Of course! Please share your account ID.

Sure - it's #482910.

Local Languages

Engage everyone in their native language

Proto's local language models extend beyond the reach of generative AI.

Discover

AI Agents

Integrate your trust layer

Proto connects into existing digital infrastructure.

Secure webhook with data encryption

Proto does the heavy lifting so you can focus on implementation.

Bulk import and export for customer data

Minimize effort when migrating big data between systems.

APIs for tickets, livechats, customers and analytics

Connect Proto content into your software stack.

iFrame for payments inside customer chat

Embed checkouts directly in chat to maximize conversion.

Estimate your savings with Proto

Calculate ROI

Talk to local team

Service beyond messages

Reach remote customers, analyse sensitive data and resolve disputes.

Receive and generate voice

Local language support

Multichannel support

Analysis of your workspace data

Access data from all modules

Embedded Advisor and Co-pilots

Resolve disputes with Inbox Co-pilot

Train on your conversation history

Advanced models for reasoning

Conversation snapshot

Sentiment analysis

Emotion analysis

Social media and web scraping

Scraped data analysis

Target pages and keywords

Auto tag conversations and people

Auto fill custom fields

Auto assign teams

Conversation snapshot

Sentiment analysis

Emotion analysis

Built-in data privacy and security

Proto's platform architecture is adaptable to data privacy with on-premise hosting and local AI when large language models are restricted.

Protection standards

Trust in audited standards

Proto's SOC2 and ISO 27001 certifications are the highest industry standard for messaging data.

SOC 2 Type II

HIPAA

ISO 27001

Data residency

Host onsite or hybrid

Deploy with local hosting solutions that are setup within two weeks.

Data access

Enforce IP access

Limit Proto platform access to offices and remote workers with authorized IP addresses.

Data privacy

Encrypt messaging

All messaging is SHA-256 encrypted at rest and in transit.

Hello Sam!

In accordance with new regulation, we require your government issued ID for international banking.

Learn more

Upload passport

Upload driver's license

15‑minute live demo

Pick a time

Walkthrough of AI Agents, Inbox & Analytics

Tailored to your channels and local languages

Q&A on deployment, security & compliance

Curtis

Global

Noella

Rwanda

Christine

Namibia

Andrei

Philippines

Ayesha

Pakistan

Francine

Rwanda

Ready to connect with our team?

Read the latest

News

Digital Finance

Proto and Tazama partner to combine scam detection and reporting

Proto and Tazama are collaborating to connect open transaction monitoring with real regulatory workflows – linking financial crime detection to supervision, investigation, and consumer redress in live environments.