Augment live agents

Receive and generate voice messages for faster, more intuitive communication with customers across popular apps.

Automatically transcribe voice messages into text – enabling live reps to read and respond directly from the Inbox.

Deploy agent-facing translation for real-time, cross-language communication with people.

Assign chats to the appropriate agents or teams based on predefined logic for faster resolution.

Auto-generate chat summary that captures key issues, actions, and outcomes to streamline reviews and handovers.

Use pre-written responses to common queries to speed up communication and ensure consistent messaging.

Fix spelling and grammar, ensuring professional and accurate communication.

Change your message tone, customising interactions to suit customer sentiment.

Modify your writing, aligning with the desired customer service tone.

Employ tags and tag groups to categorise and organise chats, aiding in management and reporting.

Automatically apply tags to livechats and tickets using AI analysis of people chat history.

Locate and manage chats efficiently with search options and filters.

Define and customise livechats statuses to accurately reflect the lifecycle of audience issues.