Live agents, focused

Receive and generate voice messages for more inclusvie communication with customers.

Automatically transcribe voice messages to help live agents to respond quickly from the Inbox.

Provide real-time translation of active conversations across 100+ languages.

Assign chats to the correct live agent based on specialist and language logic.

Auto-generate chat summaries that capture complaints, opportunities and sentiment.

Use pre-written responses to common queries to speed up service and ensure consistent messaging.

Fix spelling and grammar, ensuring professional and accurate communication.

Modify your writing, aligning with the desired customer service tone.

Change your message tone, customising interactions to suit customer sentiment.

Employ tags and tag groups to categorise and organise chats, aiding in management and reporting.

Automatically apply tags to livechats and tickets using AI analysis of people chat history.

Locate and manage chats efficiently with search options and filters.

Define and customise livechats statuses to accurately reflect the lifecycle of audience issues.