Citizen Engagement
Support citizens with secure AI assistants
Deliver rapid acknowledgement, updates, and complaint resolution for citizens seeking help in the digital economy.
Citizen trust depends on government supervision
Massive growth in digital service adoption over the past decade was followed by widespread harm – for example in Senegal, where up to 90% of citizens report a consumer protection challenge. The public sector needs AI-native tools to rapidly engage citizens and supervise communication in regulated markets.
Channels
Ensure last-mile accessibility
Expand citizen awareness with access to complaints submission across messaging channels like WhatsApp, Messenger, Viber, SMS, Telegram, LINE, and Webchat.
Messenger
DM
David Morales
17:59
David: I'm trying to apply a discount code, but it’s not working.
Viber
SW
Sophie Williams
02:11
Sophie: I followed the steps to cancel my subscription, but it’s still showing active.
Whatsapp
JT
Jessica Turner
15:48
Jessica: The instructions to reset my password aren’t working. I’ve tried multiple times, but I’m still locked out.
Webchat
AG
Andrew Grotzky
14:02
Andrew: I’m trying to update my billing information, but the system keeps giving me an error.
Analytics
Inform policy with data intelligence
Generate insights and graphical analysis from citizen cases, regulated entity submissions, and scraped social media data to support regulatory decisions.
Engaged customers
4590
23%
Livechat resolution time
15min
38%
Agent transfer rate
26%
4%
AI Assistants
Auto-train with your data
Automate AI assistant training from unlimited documents and webpages.
Upload File
Upload a file for assistant training.
Add URL
Enter a URL for assistant training.
Inbox
Intervene across language barriers
Takeover citizen chats in their preferred local language.
vi
Vietnamese
tl
Tagalog
rw
Kinyarwanda
Có, cảm ơn. Đây là một tệp tin bổ sung với bằng chứng về thu nhập của tôi.
Translation
Vietnamese
English
Yes, thanks. Here is an additional file with my earning proof.
People
Allow authorised representatives
Intake cases on behalf of family members who are uncomfortable engaging with government.
Tickets
Auto-refer cases between agencies
Route cases between agencies with overlapping mandates to eliminate costly referral loops.
AI Assistants
Update citizen proactively
Send advisories and case status updates to citizens to build trust.
Shared Service Model
Get one year free for government agencies
Public sector agencies in low-to-middle income countries can receive donor support when deploying Proto as a shared service.
Consult an expert
Discover how AICX can support your citizens
Trusted by leaders
Proto is the AI localisation and security partner for emerging leaders.
See story
14.4M interactions handled annually +240% YoY
14.4M interactions handled annually +240% YoY
The multilingual Proto chatbot empowers consumers by providing an accessible channel for complaints, supporting the central bank’s commitment to financial service innovation.
Benjamin E. Diokno
Governor, Central Bank of the Philippines
See story
550K interactions handled monthly +80% YoY
550K interactions handled monthly +80% YoY
The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.
Gérard Nsabimana
Director of Market Conduct Supervision, NBR
ISO 27001
SOC 2 Type II
Dedicated LLM
Live translation
AI Assistant switching
Hybrid hosting
On-premise hosting
Unlimited users and teams
Web scraping
Surveillance metrics
Unlimited support
ISO 27001
SOC 2 Type II
Dedicated LLM
Live translation
AI Assistant switching
Hybrid hosting
On-premise hosting
Unlimited users and teams
Web scraping
Surveillance metrics
Unlimited support
Financial
Ensure consumer trust and loyalty with easy access to customer support, financial product knowledge, and an efficient feedback process.
Government
Deploy the power of the public sector on behalf of citizens for their queries and complaints about about services and market misconduct.
Health
Help patients with rapid support for appointment booking and test result checking, while ensuring personal information protection with on-premise hosting.
Transport
Reduce the stress of travel and deliveries with instant support for customers seeking refunds, claims submissions, and status checking.