Proto AICX | Pricing Plans

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$0 / month Monthly Annually1 month free Go Free	Free $0 / month For individuals Go Free	Lite $245 / month For teams Go Lite	Pro $875 / month For startups Go Pro	Total $1,599 / month For small business Go Total	Enterprise Custom Price For enterprise and government Calculate
Interactions Text messages, voice messages, and emails sent to or from customers.	1,000	5,000	25,000	50,000	100,000
Additional interactions When enabled, additional interactions are applied automatically when you reach your monthly limit.		2,500 for $100			Custom price
Product support
Platform AI assistant Professional guidance from prompt engineers to enhance your AI assistant's performance and accuracy.
Prompt engineer support Get a professional guidance from prompt engineers to enhance your AI assistant's performance and accuracy.
Dedicated prompt engineer Get a dedicated prompt engineer to help set up, optimise and manage your deployment.					Enterprise Max add-on
AI Assistants
Customised AI assistants Dedicated assistant for audience communications, deployable across various channels.	1 assistant	2 assistants	4 assistants	8 assistants	Unlimited
Data sources Instantly train AI assistants with new information from URLs, documents (.csv, .pdf, .json) or text snippets to keep responses up to date.	5 sources	10 sources	15 sources	20 sources	Unlimited
Data auto-syncing The frequency that assistants can retrain on provided URLs.	Monthly	Monthly	Weekly	Daily	Every 12 hours
Multi-channel deployment Deploy your assistants across a variety of channels and platforms.
Multilingual capabilities Set up assistants in a host of languages, as required by your location and customer preferences.	2 languages	5 languages	13 languages	26 languages	Unlimited
Proactive messaging Engage website visitors with a proactive popup message triggered by custom page-based rules or API.
Custom actions Create scripted chat flows by designing custom triggers and actions.
Chat memory Use chat variables to store information from a chat session.
API actions Supercharge your AI assistant with API calls, allowing it to send custom requests to external systems and receive responses.
User intervention Enable your live reps to seamlessly intervene in assistant-led conversations.
Inbox
Consolidated tickets and chats Centralise communication streams in one place for simpler management of audience interactions for agents.
Integrated person's profile Access person's information and contextual data like chat history, notes, and tags without leaving the Inbox.
Chat-to-ticket conversion Seamlessly convert live chats into tickets to continue support or issue resolution, ensuring continuity in interactions.
Search Use the search function to quickly refer to previous discussions in the conversation thread.
Agent collaboration Facilitate collaboration among agents with shared views and notes for a unified resolution approach.
Agent/Team transfer Transfer chats and tickets to another agent or team.
Views Customise your inbox to focus on the most relevant messages.	Default views only	1 custom view	3 custom views	5 custom views	Unlimited
Multi-conversation layout Enable agents to view and manage multiple conversations simultaneously on one screen for improved productivity.			View 3 chats simultaneously	View 4 chats simultaneously	Unlimited
Change tone Empower agents to align with the desired customer service tone by making communication more friendly, casual, or formal in real-time.
Fix writing Ensure professional and accurate communication by correcting grammar and spelling, and previewing changes in real-time as agents draft messages.
Modify writing Adjust message length and complexity in real-time as agents draft messages.
Live translation Agent-facing translation feature for real-time, cross-language communication in your inbox.					Enterprise Max add-on
Conversation notes Agents can add internal notes within the conversation panel or chat for better organisation and task prioritisation.
Attachments & emojis Enhance chats with emojis and attachment capabilities to enrich the customer support experience.
Livechat
Canned replies Use pre-written responses for common queries to expedite communication and ensure consistency.	1 template	10 templates	30 templates	50 templates	Unlimited
Automated chat assignment Assign chats to the appropriate agents or teams based on predefined criteria for quicker resolution.	Balanced	Balanced, Random	Balanced, Random, Round Robin	All	All
Export chats Export data directly from the platform for external reporting and analysis.
Filtering and search Efficiently locate and manage chats using search options and filters.
Livechat statuses Define and customise livechat statuses to accurately reflect the lifecycle of audience issues.
Livechat tagging Use shared tags to categorise and organise chats, tickets, and people for improved management and reporting.	4 tags	8 tags	18 tags	Unlimited	Unlimited
Tag groups Apply multiple tags at once to chats, tickets, and people using shared tag groups.		1 tag group	3 tag groups	6 tag groups	Unlimited
Tickets
Automatic ticket creation Create tickets automatically, leveraging info collected from chats to auto-populate and auto-assign the new cases.
Linked chats Easily associate a ticket’s source with the corresponding conversation if it escalated from a chat.
Export tickets Export data directly from the platform for external reporting and analysis.
Custom email domains Manage and respond to ticket updates directly in Proto, thanks to integration with your email system.		1 custom domain	2 custom domains	3 custom domains	Unlimited
Template responses Utilise and customise HTML template responses for consistent and efficient communication.	1 template	5 templates	20 templates	50 templates	Unlimited
Filtering and search Efficiently locate and manage tickets using search options and filters.
Ticket statuses Define and customise ticket statuses to accurately reflect the lifecycle of customer issues.
Ticket tagging Use shared tags to categorise and organise chats, tickets, and people for improved management and reporting.	4 tags	8 tags	18 tags	Unlimited	Unlimited
Tag groups Apply multiple tags at once to chats, tickets, and people using shared tag groups.		1 tag group	3 tag groups	6 tag groups	Unlimited
People
Detailed person view View all person information captured by AI Assistants, your CRM, and agents at a glance.
Filtering and search Efficiently locate and manage people using search options and filters.
Audience notes Add internal notes about the person or their historical interactions for easy reference.
Custom profiles Embed iFrames to display a person's profile pages from your CRM, backoffice, or other solutions within the platform for quick access.
Audience tagging Use shared tags to categorise and organise chats, tickets, and people for improved management and reporting.	4 tags	8 tags	18 tags	Unlimited	Unlimited
Tag groups Apply multiple tags at once to chats, tickets, and people using shared tag groups.		1 tag group	3 tag groups	6 tag groups	Unlimited
Banning rules Establish custom rules for user banning, including reasons, duration, and recurrence.		2 ban rules	4 ban rules	10 ban rules	Unlimited
Historical interaction logs Review past interactions and the support history to better understand audience needs and preferences.	Limited to 3 months	Limited to 6 months	Limited to 9 months	Limited to 12 months	Unlimited
Analytics
Real-time analytics Access live data visualisations to monitor customer support operations and make agile decisions.
Month-on-month graphs Compare the number of people, livechats, and tickets month-on-month for current and previous months.
Livechats turned to tickets Total number of livechats converted into tickets in the current month to date.
Interactions Total number of interactions exchanged in the current month to date.
Total chats Total number of chat sessions in the current month to date.
People Number of people who interacted with AI assistants and live reps in the current month to date.
Users and teams Additional analytics for individual users or the entire team in the current month to date.
Agent response time Average overall response time by agents.
Livechat response time Average time taken by agents to resolve chats in the current month to date.
Ticket response time Average response time by agents to customer messages within tickets in the current month to date.
Livechat resolution time Average time taken by agents to resolve chats in the current month to date.
Ticket resolution time Average time taken to fully resolve tickets in the current month to date.
Custom analytics Custom analytics reporting for insights on metrics relevant to your unique use case.
Channels
Webchat Deploy your assistant on your website.
Facebook Messenger Deploy your assistant on Messenger.
WhatsApp Deploy your assistant on Whatsapp.
Bitrix24 Deploy your assistant on Bitrix 24.
Telegram Deploy your assistant on Telegram.
Twilio Deploy your assistant via Twilio.
MS Teams Deploy your assistant on Microsoft Teams.
LINE Deploy your assistant on LINE.
Viber Deploy your assistant on Viber.
Integrations
Webhook Enhance assistants and livechats with unique user actions to trigger key communications.
Intercom Integrate with Intercom for continuity in customer experience operations, empowering your CX team.
Zendesk Integrate with Zendesk for continuity in customer experience operations, empowering your CX team.
Bitrix24 CRM Integrate with Bitrix24.
Freshsales Deal tracking pipeline for financial services, private healthcare, and ecommerce businesses
Winnow Social media analysis partner for correlating consumer complaints and sentiment.
Living Map Wayfinding partner for merging online and indoor customer experiences.
OpenAI Vision Image recognition solution for troubleshooting audience issues.
Platform Management
Platform AI assistant Get complete product support from our assistant, located within your dashboard.
Prompt engineer support Get a dedicated prompt engineer to help set up and optimise your AI assistant for a personalised, intuitive user experience.
User management Monitor platform user activity, manage roles, and enforce security with two-factor authentication (2FA).
Team management Designate teams with agents, set permissions, and manage assignment logic.
Number of users Users are the individuals with access to your organization account.	3 users	10 users	20 users	30 users	Unlimited
Number of teams Teams are customizable groups of live agents for specific languages or other domains.	1 team	2 teams	4 teams	8 teams	Unlimited
Sub-company management Oversee various sub-companies within your platform with compartmentalised settings.	1 sub-company	1 sub-company	2 sub-companies	4 sub-companies	Unlimited
Light and dark mode Offer UI customisation for better visual comfort, catering to agent preferences and reducing screen fatigue.
Data Privacy
SSO login Eliminate insecure personal password usage and implement single sign-on with Google and Microsoft.
Customised roles and permissions Customise user roles with detailed permissions to enhance security and operational efficiency.	2 roles	3 roles	6 roles	10 roles	Unlimited
API account access Access your Proto account's resources, functionalities, and data via API for seamless integration.
IP allowlist Enable an allowlist of valid IP addresses to secure account access.
Contact Centre			Pro, Total, and Enterprise add-on
Flexible contracts Hire live agents via Proto to support audience volumes on a monthly basis, without long-term contracts or vendor lock-in.
Prompt expertise Agents with generative AI prompt engineering training can improve your assistant performance based on their first-hand customer interactions.
Multi-language support Get additional support from experienced multilingual agents to enhance geographical coverage and enrich customer experience beyond AI assistants.
Dedicated manager A dedicated manager oversees all agent onboarding to meet your customer requirements and business practices.
Enterprise Max					Enterprise add-on
Live translation Agent-facing translation feature for real-time, cross-language communication in your inbox.
Platform white labelling Convert the Proto AICX Platform logo and colours to match your brand for consistency with clients and agents.
On-premise or hybrid hosting Meet compliance and local data management needs with on-premise hosting for complete control over data storage and processing.
Auto-apply livechat tags AI automatically applies tags to livechats based on chat history.
Auto-apply ticket tags AI automatically applies tags to tickets based on ticket context.
Hourly data auto-syncing The frequency that AI assistant can retrain on provided URLs.
Unlimited support Access unlimited support for all modules and features, along with personalised service as required.
Dedicated prompt engineer Get a dedicated prompt engineer to help set up, optimise and manage your deployment.

Estimate your savings with Proto

Discover your ROI from automating customer experiences.

PhilCare

In just the first few months of using Proto's platform, PhilCare immediately felt an improvement in delivering our services.

Alex Aquino

CTO, PhilCare

2.6M

+101% YoY ▲

interactions handled annually

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Pricing FAQ

Check out the most common pricing questions, or book a demo above.

Can I downgrade my subscription?

You can downgrade your plan by raising a ticket with the Proto AICX Platform assistant.

Do interactions roll over to the next billing period?

No, any unused additional interactions expire at the end of the billing period.

Do you have a free trial?

Proto has a free forever plan with specific features and up to 1,000 interactions per month. You can set up and use this account in a few steps by clicking on ‘Try Free’ in the navbar on any website page or on the ‘Go Free’ button in the pricing table. Larger clients such as government agencies or enterprises who wish to try the entire platform before purchasing may be able to do so through discussion with your sales rep.

How is the pricing calculated?

The Proto AICX Platform plans are priced on the basis of the features within each tier and the number of interactions they include. While each plan comes with its own interactions limit, you can opt to purchase additional interaction bundles at $100 for 2,500 interactions on specific plans if you find that you’re reaching your interaction limit in any month.Enterprise plans start at $5,000/month (billed monthly) and have custom pricing for more than 100,000 interactions.

How long will additional interactions be available?

Additional interactions remain available until the end of your current billing period. Unused interactions do not roll over to the next period.

Is a credit card required for the free version?

No, you can start using the Proto AICX Platform without entering your credit card details. You will only be asked to provide your credit card details if you choose to upgrade to a paid plan.

Is there a limit for representative, AI assistants, people, tickets, channels, or languages?

Each plan comes with a specific number of AI assistants, channels, languages, and interactions. However, as long as utilised within the interaction limits, tickets and livechats are not limited.

What happens if an additional interactions purchase fails?

If your payment method is removed or the transaction fails, all outbound interactions will stop. This means that the AI assistants will no longer respond and your representatives will not be able to send interactions to customers. However, inbound interactions from customers will be received, and you can resume messaging once the billing issue is resolved.

What is the cancellation policy?

To cancel your Proto AICX platform subscription or delete your accounts, please reach out to your Proto assistant via the Platform Bot. If you are on a paid plan, your subscription will continue until the end of the current billing cycle.

What payment methods are accepted by Proto?

Proto accepts credit card payments within the Proto AICX Platform. Alternative payment methods may be available for enterprise and government clients. https://meetings.hubspot.com/team-demo/30-mins for more information.

What will happen if interactions run out?

When you are 100 interactions away from the monthly limit, an additional interaction bundle will be applied automatically to ensure no disruption for your customers. You will be notified at 75% and 90% of your plan limit before the bundles start to apply.