Yes. The pricing you see above is the total cost for the Proto AICX platform and HermesAI™ engine. You do not have to procure additional software to achieve full multilingual contact centre automation.

Proto has observed that the most cost-effective pricing for its clients is by charging for unique endusers, regardless of the messaging volume. So for channels where unique endusers can be tracked, Proto charges per-customer. Some channels, such as Bitrix24 or Webhook, do not provide this tracking and thus charge per-message.

Proto offers a 14 day free trial.

Proto can integrate with external livechat software. However, you may wish to consider the ROI and simplicity of using a single solution (see comparison below).

Proto adheres to local data protection regulations like the GDPR. Data is encrypted at rest and protected by TLS in transit, and sensitive data such as registration and payment info are sent directly to your database.

Book a demo with Hermes chatbot (bottom right) to learn about current discounts.

Book a demo with Hermes chatbot (bottom right) to get special volume pricing and ROI analysis.

In the case that your company selects the prepaid payment method, the Recurring fees can be paid in advance to cover the anticipated cost of the customers. If the number of customers exceeds the paid amount, Proto reserves the right to reconcile and bill for this balance on its next invoice. If the number of customers is below the prepaid amount, then the balance will carry over to the next invoice.