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What’s included

AICX Platform
Serve more customers with Proto's NLP engine for local and mixed languages.
A member of your company in any role such as admin or agent.
The organisation account within the Proto AICX Platform.
Groups of users for the Livechat and Tickets modules.
Conversational AI assistants for your company.
Any inbound or outbound message sent or received by your customer.
1,000 messages / monthSee pricing
AICX Add-Ons
Africa's Talking
FB Messenger
MS Teams
X (Twitter)
Initiate chat
Equip agents to proactively start dialogues with any customer, facilitating timely and direct communication from within the Proto platform for all your channels.
Proactive automation
Enhance customer relations by automating personalised outreach via chatbots based on customer segments, fostering engagement at crucial touchpoints to boost acquisition, loyalty, and revenue across all integrated messaging channels.
Manual agent intervention
Enable agents to seamlessly intervene in bot-led conversations, ensuring human touch where it counts for elevated customer service.
Starting at $499 / month
$499 / month
Modify writing
Agent feature to change message tone, customising interactions to suit customer sentiment.
Change tone
Agent feature to modify their writing, aligning with the desired customer service tone.
Fix writing
Agent feature to fix spelling and grammar, ensuring professional and accurate communication.
Customer sentiment
View customer sentiment by customer and conversation, aiding in emotionally intelligent service.
Chat summaries
Get a summary of chat in the Agent panel, providing quick context for ongoing interactions.
Ticket summaries
View a summary of tickets in the Agent panel, streamlining the support process.
$4,999 / month
Live translation
Agent-facing translation feature for real-time, cross-language communication.
GPT data sharing
Configure data shared with OpenAI and limit to non-private information, enhancing privacy and data security.
Smart completion
Show agents message suggestions based on embedded information, improving efficiency.
Auto-apply tags
Tags are applied automatically to chats using AI based on the chat history.
$1,499 / month
Google Looker Studio
Harness the full analytical power of Google Looker Studio, seamlessly embedded within proAnalytics for in-depth data visualisation and business intelligence directly on the Proto platform.
Sentiment trend analysis
Track sentiment across interactions to gauge overall customer satisfaction and identify areas for improvement.
Data export and integration
Export analytical data for use in other tools or integrate with external datasets for enriched insights.
$1,499 / month
On-premise hosting
Cater to compliance and local data management needs with on-premise hosting for complete control over data storage and processing within your infrastructure.
White labelling
Convert the Proto AICX Platform logo and colours to your brand for consistency with your clients and agents.
API account access
Gain access to your Proto account's resources, functionalities, and data via API for seamless integration.
IP allowlist
Enable an allowlist of valid IP addresses to secure account access.
Custom email domains
Custom domain emails can be configured for sending and receiving tickets and emails, maintaining brand consistency.
Customer profile iFrame
Embeddable iFrame for displaying customer profile pages from your CRM, backoffice or other solutions within the platform for quick access.
Export data
Capability to export data directly from the Proto interface, facilitating ease of external reporting and analysis.
$1,500 / agent / month
Multi-language support
Multiply your agents’ geographic coverage with the proGPT Max add-on feature of live translation, allowing them to chat is multiple languages without the cost of multilingual contact centres.
Flexible contracts
Alter the number of agents each month based on customer support volume, with no long-term contract to control costs and prevent vendor lock-in.
Prompt expertise
Hire agents in the Proto AICX Platform that have undergone generative AI prompt engineering training, allowing them to contribute improvements to your chatbots based on their customer interactions.
Dedicated manager
Onboard agents to your unique requirements after upgrading to proAgents, with a dedicated manager from the contact centre who will contact you.

Save with CX automation

Estimate your ROI from AI customer experience

Return on investment in first year of Proto AICX
The ROI estimate is based on averaged client data
In just the first few months of using Proto's platform, PhilCare immediately felt an improvement in delivering our services.
Alex Aquino
CTO, PhilCare


+101%YoY ▲

messages exchanged between customers and multilingual chatbot

See the case
Reseller Program

Partner with Proto

Proto grows across new markets and languages with local partners seeking specialised AI customer experience solutions

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