Is the pricing all-inclusive?

Yes. The pricing you see above is the total cost for HermesAI™ and the Proto AICX platform. You do not have to procure additional software to achieve your multilingual contact center automation solution.

Why is the pricing per customer?

Proto believes the cost of automation should be tied directly to the value that it gives to your customers. Pricing models based on number of messages or chats do not accurately reflect enduser value. Proto only grows when more of your customers rely on incredible chatbots.

Is there a free trial?

Proto offers a 14 day trial (ask Hermes bot to sign you up). Note that the trial provides full access to the Proto AICX platform and an actual implementation project will be required to ensure optimum natural language understanding.

What if I support 50,000+ customers per month?

Contact team@proto.cx to get your quote and ROI analysis.

AICX Platform

/ month

Start free and pay as your multilingual customers grow.

Q: What if my business uses another support software?

Proto can integrate with external livechat software. However, you may wish to consider the ROI and simplicity of using a single solution (see comparison below).

Q: How secure is my data?

Proto adheres to local data protection regulations like the GDPR. Data is encrypted at rest and protected by TLS in transit, and sensitive data such as registration and payment info are sent directly to your database.

Q: What discounts do you offer?

Proto provides exclusive implementation discounts to businesses in countries where a market regulator is already using Proto AICX. Book a demo with Hermes bot to see the latest list of countries.

/ month

FREE

Reach all customers

Communicate with your customers across 15 messaging, helpdesk and web scraping apps.

Included

Engage new customers

Leverage your bots to start personal chats with customers for revenue acquisition and retention.

Included

+$499 / month

Integrate ChatGPT

Boost customer support productivity for your bots and agents with controlled GPT features.

Enable add-on

+$499 / month

Monitor contact results

Track your customer support quality and automation results with preset alerts.

Enable add-on

+$1,499 / month

Expand data options

Maximise your deployment and security options with observer accounts, IP whitelisting and more.

Enable add-on

What’s included

Trial

Premium

AICX Platform

Chatbots

Livechat

Tickets

Customers

AICX Add-Ons

V3 Coming soon

proApps

Messaging

15 channels

Helpdesk

FreshChat

LiveChat

Zendesk

Intercom

Scraping

Winnow

250 customers / month

Unlimited

See pricing

Starting $499 / month

Starting $1,499 / month

$499 / month

Book Demo

Save 55% like PhilCare

Proto’s AICX platform saved PhilCare's health & wellness insurance business over half the cost of a multilingual contact centre.

Read the story

V3 Coming soon

Power chatbots with local artificial intelligence

Proto’s natural language processing engine for local and mixed languages adapts text and voice chatbots for new markets.

Request API discover

Text-to-text

$0.007 per request

0 requests / month

$77 / month

Speech-to-text

$0.08 per minute

0 minutes / month

$77 / month

Text-to-speech

$0.08 per minute

0 minutes / month

$77 / month

Reseller Program

Partner with Proto

Proto grows across new markets and languages with local partners seeking specialised AI Customer Experience (AICX) solutions.

Thank you for your interest in being a Proto partner! Our team will reach out to you shortly with more information.

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ROI Calculator

Achieve savings with Proto

Estimate your return-on-investment in the first year with Proto AICX. Results are based upon averaged client data.

Average Values

The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

book demo

The AICX calculator is an estimate.
Your actual results may differ.

Proto pricing FAQ

Are there any other costs?

No. The pricing you see above is the total cost for the Proto AICX Platform and its Add-Ons. You do not have to procure additional software to achieve full multilingual contact centre automation.

Why is the pricing different for proLocal™?

The proLocal add-on is Proto's natural language processing engine for local and mixed languages, which is used by Proto chatbots for certain languages where proLocal™ has higher accuracy. This standalone pricing for proLocal applies only to cases where a client wishes to use the proLocal™ API to power their own chatbots.

What if my company already uses a helpdesk?

Proto can integrate with external livechat software via the proApps™ integrations. However, you may wish to consider the ROI and simplicity of using a single solution.

How secure is my data?

Proto adheres to data protection regulations and security certifications like SOC2. Messaging data is encrypted at rest and protected by TLS in transit.

What discounts do you offer?

Book a demo to learn about current discounts.

What is the pricing beyond 1,000,000 customers?

Book a demo to get special volume pricing and ROI analysis.

Does Proto offer prepaid or fixed pricing?

Yes. Proto's pricing is billed post-paid based on actual usage. However, we understand that certain organisations need to procure software on prepaid or fixed budgets. In these cases, Proto's pricing is billed in advance based on assumed usage. Unused values can be carried forward and overages are billed on the next invoice.

Proto Pricing

Start free and pay as your multilingual customers grow.

Reach all customers

Engage new customers

Integrate ChatGPT

Monitor contact results

Expand data options

What’s included

Save 55% like PhilCare

Power chatbots with local artificial intelligence

Text-to-text

Speech-to-text

Text-to-speech

Partner with Proto

Achieve savings with Proto

Average Values

The Results

329

109,191

0

0

Proto pricing FAQ

Are there any other costs?

Why is the pricing different for proLocal™?

What if my company already uses a helpdesk?

How secure is my data?

What discounts do you offer?

What is the pricing beyond 1,000,000 customers?

Does Proto offer prepaid or fixed pricing?

Reach your localcustomers

Reach your local
customers