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Article
Financial

5 customer support wins for African microfinance

How African microfinance institutions can overcome 5 key roadblocks to better customer support for low-income and rural customer segments with chatbots.

News
Government

Bank of Zambia deploys financial consumer protection solution

Bank of Zambia and Proto signed a partnership to deploy Proto’s multilingual, AI-enabled consumer protection solution across 139 financial institutions.

Case Study
Financial

FNB Zambia improves consumer support with Proto’s AICX chatbot

FNB optimized support for banking customers, boasting a 44% increase in automated self-serve approach to consumer support in the first week of deployment with Proto.

Case Study
Government

The DTI improves citizen experience with AI-enabled citizen support

DTI’s chatbot leverages Proto’s AI technology to provide 24/7 customer service for queries in local languages such as Tagalog and Cebuano.

Article
Solutions

Proto named a top conversational AI company to watch in 2023

AI Time Journal named Proto a top conversational AI company to watch in 2023 for its unique capabilities in automating multilingual conversations.

Case Study
Health

AI-enabled customer support for clinic network in South Africa

Optique improved customer support experience by taking advantage of Proto’s multi-channel capabilities, handling customer queries across 4 different channels.

Article
Solutions

What does ChatGPT mean for AI customer experience

What ChatGPT means for AI customer experience use cases, and how it can help with building better chatbots.

Comparison

Proto vs. fcb.ai

Contact centres compare Proto to fcb.ai when upgrading to multilingual chatbots and artificial intelligence.

News
Partners

Infivex and Proto partner to scale multilingual AI chatbot solutions across emerging markets

Infivex and Proto partner to scale multilingual AI chatbot solutions for organizations in America, Asia, and Western Europe.

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