Resolve customer cases

Create tickets automatically, leveraging info collected from chats to auto-populate and auto-assign the new cases.

Automatically escalates unresolved or high-priority tickets based on predefined rules, ensuring timely response and issue resolution without manual intervention.

Use and customise HTML template responses for consistency and efficiency in communication.

Locate and manage chats efficiently with search options and filters.

Easily associate the source of a ticket with the particular chat from which it was escalated.

Manage and respond to ticket updates directly in platform, thanks to seamless integration with your company's email system.

Auto-generate chat summary that captures key issues, actions, and outcomes to streamline reviews and handovers.

Employ tags and tag groups to categorise and organise tickets, aiding in management and reporting.

Automatically apply tags to livechats and tickets using AI analysis of people chat history.

Define and customise ticket statuses to accurately reflect the lifecycle of audience issues.

Export data directly from the platform, facilitating ease of external reporting and analysis.

Refer and assign tickets to third-party agents or external teams while maintaining the ability to track all communications within the system.