Client Stories

Outcomes from local and secure AI agents

30% growth in digital finance support with no extra staff cost

Learn how USSC uses Proto’s AI agent to automate 85% of customer inquiries, handle 60,000+ interactions annually, and scale multilingual financial support by 30% without increasing staff.

December 1, 2025

Government

Africa

Rwanda

National Bank of Rwanda automates consumer protection across 600+ financial institutions

Learn how the National Bank of Rwanda uses Proto’s AI agent to digitise consumer protection, enforce 15-day resolution timelines, and deliver multilingual complaints access via web and WhatsApp.

30% growth in digital finance support with no extra staff cost

Learn how USSC uses Proto’s AI agent to automate 85% of customer inquiries, handle 60,000+ interactions annually, and scale multilingual financial support by 30% without increasing staff.

Uganda's leading microlender automates 71% of customer inquiries

Proto partnered with Eclectics to scale accessible digital banking beyond FINCA's branch network in Uganda. The Flora AI agent handled over 91,000 interactions per month across webchat and WhatsApp.

Automated indoor wayfinding for the millions of airport passengers

Learn how Mactan-Cebu International Airport deployed Proto's AI assistant to scale their customer service capabilities while maintaining their existing support team.

Digital Finance

Africa

Zambia

FNB Zambia achieves 80% automation in handling customer queries

FNB optimized support for banking customers, boasting a 44% increase in automated self-serve approach to consumer support in the first week of deployment, ultimately achieving an 80% automation rate.

Government

Asia

Philippines

DTI automates citizen queries across 6 functional groups

DTI’s chatbot leverages Proto’s AI technology to provide 24/7 customer service for queries in local languages such as Tagalog and Cebuano.

Healthcare

Asia

Philippines

Clinic achieves 273% increase in automated patient service

Proto's The Medical City Clinic AI assistant handles 8400 chats a month, reducing wait times. Support more customers in Tagalog and Cebuano languages

Healthcare

Asia

Philippines

Automated insurance support for patients across 1,600 hospitals

PhilCare’s chatbot improved their member’s access to healthcare services, handling over 93,600 messages in one month with a response time of 1.95 seconds.

Digital Finance

Africa

Nigeria

76% support automation for digital bank

Sparkle, a digital bank, streamlines banking with online support across channels. It seamlessly integrates an always-on solution with their ticketing system, offering multilingual support.

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