Enterprise plan

You can downgrade your Enterprise plan. However, doing so will lead to the loss of historical data, custom analytics, and feature access.

If you opt for the annual payment option, you can still use additional interactions as needed.

Interaction volumes are available for use within the billing month. Unused interactions do not carry over to the next month.

To cancel your Enterprise plan, raise a ticket with the Proto AICX platform assistant or inform your assigned CX Manager.

When you cross the monthly interactions limit, you start using additional interactions. At the end of the billing month, your selected payment method will be charged for the additional interactions. If you are on an annual plan, the additional interactions will be charged on the annual renewal.

When you pay annually, your interaction limit is still reset monthly. Every month, starting on the date when you purchased the plan, your base interaction volume will be reset.

Enterprise plan price is calculated on the basis of interaction volume. The Enterprise plan has unlimited access to all the features in the Proto AICX platform. It also has a base interaction volume of 100,000. This is offered at a flat base rate of $5,000 per month. Annual payments receive a 1-month discount.Any interactions over this limit are charged at $0.055 per interaction. You have the option to increase your base interaction count as required, with discounted pricing for higher volumes.

If you go over your base interactions volume consistently, Proto will suggest upgrading your base volume. This will be available at the base volume price per interaction, leading to a reduction in cost when compared with paying for additional interactions every month.

Proto accepts credit card payments for all plans. Wire transfer payments are available for Enterprise clients.