Transaction Support
Help customers with your local AI assistant
Get customers to book and pay faster with AI workflows and underserved language support on channels like WhatsApp, Viber, and LINE.
Customer satisfaction starts with localisation
Businesses struggle to deliver local language support to customers, especially in regions underserved by large language models. Reaching these customers in their native language can drive 76% of purchase decisions.
AI Assistants
Engage customers proactively
Convert customer support into revenue with automated personal messages and promotions.
Hello Sam!
We noticed that some users are unable to access statements beyond the past quarter.
Click here
to track the fix we're working on in real time.Learn more
Speak to an agent
Get specific statement data
Livechat
Handover to human support
Intervene in chats with negative sentiment to recover transactions and train your AI assistants to improve.
It is the most relevant information about updating your account settings based on what you’ve shared.
KW
This doesn’t really help with updating my account settings. Are you able to help me with the issue I described?
Hello Kristin!
My name is Thomas. Let me check the issue you are experiencing.
My name is Thomas. Let me check the issue you are experiencing.
TA
Hello Kristin!
My name is Thomas. Thank you for your patience. Let me check about the issue you're experiencing.
My name is Thomas. Thank you for your patience. Let me check about the issue you're experiencing.
AI Assistants
Auto-train with your data
Teach your AI assistant from websites, documents, and snippets with re-training.
Upload File
Upload a file for assistant training.
Add URL
Enter a URL for assistant training.
Paste Snippet
Paste a text snippet for assistant training.
Add URL
Assistants will learn from new content on this website.
https://
example.com
AI Assistants
Self-improving AI assistant
Enable your assistant to learn from customer text chats and voice transcripts.
Inbox
Maximise live agent reach
Multiply the linguistic reach of a small agent team with live translation for escalated chats.
Có, cảm ơn. Đây là một tệp tin bổ sung với bằng chứng về thu nhập của tôi.
Translation
Vietnamese
English
Yes, thanks. Here is an additional file with my earning proof.
AI Assistants
Balance generative AI with privacy
Switch from large language models and Proto’s AI engine for data privacy.
Data Management
Ensure data sovereignty
Deploy with on-premise or hybrid options to protect customers’ personal info.
Analytics
Generate CX insights
Discover customer behaviour and support trends to inform business decisions.
Consult an expert
Discover how Proto's AICX Platform can optimise your customer experience.
Trusted by leaders
Proto is the AI localisation and security partner for emerging industry leaders.
See story
85% inquiries automated +16%YoY
85% inquiries automated +16%YoY
With Proto's solution, we've increased our handling capacity by 30% across our 12 million wallets. The AI instantly shares information with customers in their preferred language, freeing our agents to focus on more complex issues.
Eckie Gonzales
President and CEO, Universal Storefront Services Corporation
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See story
550K interactions handled monthly +80% YoY
550K interactions handled monthly +80% YoY
The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.
Gérard Nsabimana
Director of Market Conduct Supervision, NBR
ISO 27001
SOC 2 Type II
Dedicated LLM
Live translation
AI Assistant switching
Hybrid hosting
On-premise hosting
Unlimited users and teams
Web scraping
Surveillance metrics
Unlimited support
ISO 27001
SOC 2 Type II
Dedicated LLM
Live translation
AI Assistant switching
Hybrid hosting
On-premise hosting
Unlimited users and teams
Web scraping
Surveillance metrics
Unlimited support
Financial
Support multilingual customers with easy access to 24/7 chat banking across messaging apps like WhatsApp and Telegram.
Government
Provide efficient public services to citizens with automated chat across geographic, language, and gender barriers.
Health
Reply instantly to the most frequent patient requests for doctor appointments and laboratory test results.
Transport
Serve passengers with real-time travel information, amenity promotions, and disruption support.