AI Assistant for Customer Experience
Support customers with your local multilingual AI assistant
Reach every customer with the leading AI customer experience platform for underserved languages and channels like WhatsApp, Viber and LINE.
Trusted by leaders
Proto is the backbone of critical communications, serving millions of interactions each day with enterprise-grade security.
Certifications & controls
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Customer satisfaction depends on localisation
Businesses struggle to deliver multilingual support to customers, especially in languages underserved by large language models. Reaching these customers in their native language can drive 76% of purchase decisions.
Meet the Proto features delivering the solution.
AI Assistants
Proactive engagement
Reach people before they need support by automating personal messages and promotions, and delivering proactive notifications for customer action.
Hello Sam!
We noticed that some users are unable to access statements beyond the past quarter.
Click here
to track the fix we're working on in real time.Learn more
Speak to an agent
Get specific statement data
Livechat
Human touch
Seamlessly intervene in chats with negative sentiment to ensure issues are dealt with before they lead to customer dissatisfaction.
It is the most relevant information about updating your account settings based on what you’ve shared.
KW
This doesn’t really help with updating my account settings. Are you able to help me with the issue I described?
Hello Kristin!
My name is Thomas. Let me check the issue you are experiencing.
My name is Thomas. Let me check the issue you are experiencing.
TA
Hello Kristin!
My name is Thomas. Thank you for your patience. Let me check about the issue you're experiencing.
My name is Thomas. Thank you for your patience. Let me check about the issue you're experiencing.
AI Assistants
Unlimited auto-training
Teach your assistant from URLs, documents, and snippets for comprehensive support. Auto-sync with training sources as fast as every hour to keep your chatbot always updated.
Upload File
Upload a file for assistant training.
Add URL
Enter a URL for assistant training.
Paste Snippet
Paste a text snippet for assistant training.
Add URL
Assistants will learn from new content on this website.
https://
example.com
AI Assistants
Continuous training
Enable your assistant to learn from customer text chats and voice transcripts.
Inbox
Maximise live agent reach
Multiply the linguistic ability of a small agent team with live translation for escalated chats.
Có, cảm ơn. Đây là một tệp tin bổ sung với bằng chứng về thu nhập của tôi.
Translation
Vietnamese
English
Yes, thanks. Here is an additional file with my earning proof.
AI Assistants
GenAI with data privacy
Toggle between LLMs and Proto’s AI engine for maximum security.
People
Protect personal info
Deploy with on-premise and data sharing options to protect customers’ PII.
Analytics
Gather CX insights
Discover customer behaviour and support trends to inform business decisions.
Book your local demo
Discover how Proto's AICX Platform can optimise your customer experience
Financial
Support multilingual customers with easy access to 24/7 chat banking across messaging apps like WhatsApp and Telegram.
Government
Provide efficient public services to citizens with automated chat across geographic, language, and gender barriers.
Health
Reply instantly to the most frequent patient requests for doctor appointments and laboratory test results.
Transport
Serve passengers with real-time travel information, amenity promotions, and disruption support.