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Proto for Customer Experience

AI-based support for your local customers

Reach every customer with the leading AI customer experience platform for underserved languages and channels like WhatsApp, Viber and LINE.

My charger inda work cheyyunilla.

It kandipa malfunction aanallo. Njan charger reset cheyyunnu, pinne nee try cheyyu.

Thanks macha!

Omnichannel reach

20+

Channels and integrations for serving local customers

Constant training

1,000+

Websites and documents synced for assistant auto-training

Inclusive conversations

10,000+

Interactions in underserved languages handled every day by Proto assistants

Malaysia

64% driver query resolution for Southeast Asian charging network

Yinson Greentech's subsidiary, chargEV, expanded their charging station network but wanted to retain their personalised approach to customer support and electric vehicle education without incurring heavy costs.

Solution

chargEV keeps its car charging support costs contained with Proto’s AICX Platform, without having to increase investment in live agents. Chatbot integration into the charging stations enables quick resolution of technical problems. By automating driver support in local and mixed languages like Manglish, Proto is helping chargEV drive forward in its regional expansion.

See case study

Nigeria

76% financial customer ticket automation for African digital bank

Sparkle, a customer-centric fintech app in Nigeria, faced increasing multilingual support costs while scaling-up, with customer expectations for instant, 24/7 chat banking service.
‍

Solution

Sparkle limited its customer support costs with the Proto AICX Platform, while differentiating its service with a localised chatbot. Proto helps Sparkle quickly solve common customer payment issues in languages like Pidgin and Yoruba, without the need for expensive teams of live agents requiring financial product training.

See case study

Customer satisfaction depends on localisation

Businesses struggle to deliver multilingual support to customers, especially in languages underserved by large language models. Reaching these customers in their native language can drive 76% of purchase decisions.

Meet the Proto features delivering the solution.

AI Assistants

Proactive engagement

Reach people before they need support by automating personal messages and promotions, and delivering proactive notifications for customer action.

Hello Sam!

We noticed that some users are unable to access statements beyond the past quarter.

Click here

to track the fix we're working on in real time.

Learn more

Speak to an agent

Get specific statement data

Livechat

Human touch

Seamlessly intervene in chats with negative sentiment to ensure issues are dealt with before they lead to customer dissatisfaction.

It is the most relevant information about updating your account settings based on what you’ve shared.

This doesn’t really help with updating my account settings. Are you able to help me with the issue I described?

Hello Kristin! 
My name is Thomas. Let me check the issue you are experiencing.

Hello Kristin!
My name is Thomas. Thank you for your patience. Let me check about the issue you're experiencing.

AI Assistants

Unlimited auto-training

Teach your assistant from URLs, documents, and snippets for comprehensive support. Auto-sync with training sources as fast as every hour to keep your chatbot always updated.

Upload File

Upload a file for assistant training.

Add URL

Enter a URL for assistant training.

Paste Snippet

Paste a text snippet for assistant training.

Add URL

Assistants will learn from new content on this website.

https://

example.com

Automatically retrain every

days