Speech-to-text and text-to-speech are now available as an external API, allowing third-party integrations to convert voice and audio directly through Proto. Usage is tracked per teamspace for billing purposes. The text-to-speech endpoint returns audio in Opus format, reducing response size and improving playback performance. A gender option is also supported for Kinyarwanda and Oshiwambo.

Voice support on LINE

Voice messages – both speech-to-text and text-to-speech – are now supported on the LINE channel.

Analytics colour themes

A colour theme selector has been added to the Analytics module, allowing you to customise how data is displayed across charts and graphs.

Webchat voice button

Webchat now includes an optional large voice button, making it easier for end users to notice and use voice messaging. The button style can be switched between a prominent standalone button and a compact inline option in the Webchat settings.

Other improvements

Billing now supports pricing plans with no monthly interaction quota, enabling API voice-only setups.
Date-time displays across the platform now follow a consistent 24-hour format, and the date-time picker now supports second-level precision.
Hyperlink support has been added to all text fields in the Collect Feedback action.
Livechat, Ticket, and People modules now support filtering by empty or unset fields. You can select “None” in filter dropdowns for tags, custom fields, assigned agent, team, CSAT score, country, and more.
Platform copy cleaned up across Analytics labels, filter terms, and interaction naming.

Bug fixes

Feedback not triggering automatically in third-party channels.
Spacing and display issues in Inbox, Livechat, and Ticket views, including agent reply formatting, field alignment, and text overflow on smaller screens.
Dark theme visibility fixes across the user menu, AI Agents Knowledge page, and upgrade prompts.
Export issues resolved, including special characters in Excel exports and missing fields.
Billing display corrected – interaction usage now shows properly for Free plan and the usage line updates as expected.
Filter and analytics fixes: removed inapplicable CSAT filter from Tickets Analytics, corrected Sender Analytics terms, and fixed custom field filter padding.
Queued chats now correctly assign after a customer closes a previous conversation.
Fixed a 400 error when saving settings in the Africa’s Talking channel.
Extended voice response timeout to reduce failures.
Teamspace default icon mismatch resolved.