News
Full-screen webchat, AI agent redesign, and Inbox activity log – May 2026
May brings a new full-screen webchat deployment channel, a redesigned AI agent module, and a new activity log in the Inbox. The month also delivers fixes to email threading and chart readability in conversations.
GICF and Proto deliver AI-augmented contact centres for Filipino customers
Global Integrated Contact Facilities joins the Proto reseller programme, deploying AI agent-powered contact centre solutions across banking, healthcare, telecom, retail and logistics in the Philippines.
Proto and Apex Business Solutions partner to expand AI agent deployment in Namibia
Proto and Apex Business Solutions partner to deploy AI agents across Namibia’s financial institutions and public sector – combining local advisory expertise with enterprise-grade AI technology.
Workflow versioning and database connectivity for AI agents - April 2026
April brings a major expansion of AI agent capabilities – from database connectivity and SQL-powered actions to dynamic chart generation and workflow versioning. Also delivering more webchat customization options.
Proto at the Namibia International Cybersecurity Conference
Proto contributed to three sessions at the Namibia International Cybersecurity Conference in Windhoek, covering anti-scam infrastructure, scam reporting-to-recovery, and regulatory governance for national asset protection.
Medfam hospital network deploys Proto AI patient experience agents
Rhino Park Private Hospital and Welwitschia Hospital deploy AI patient experience agents on WhatsApp and webchat – automating pre-admissions, queries, and surgical guidance across a connected care network.
Extended AI agent capabilities with new workflow actions - March 2026
March brings significant AI-powered additions to the platform – auto-categorisation of chats, AI analysis for tickets, new LLM processing action for AI agents, ticket escalation. team auto-assignment and more.
Transitioning to sovereign and sustainable AI in Namibia
Regulators and public institutions gathered at the Bank of Namibia to discuss transitioning AI-powered citizen services from a donor-funded pilot to shared national infrastructure.
Local language API and voice improvements - February 2026
February expands voice capabilities across channels and external integrations, brings colour theming to Analytics, and delivers a broad set of filtering, billing, UI consistency, and reliability improvements across the platform.
Muraho! Proto voice AI agents now speak Kinyarwanda
Kinyarwanda voice support for AI-powered voice assistants – natural ASR and text-to-speech that helps organisations deliver accessible, local-language service across messaging channels and high-volume workflows.
Proto and Tazama partner to combine scam detection and reporting
Proto and Tazama are collaborating to connect open transaction monitoring with real regulatory workflows – linking financial crime detection to supervision, investigation, and consumer redress in live environments.
AI analysis and improved visibility controls - January 2026
January introduces AI analysis – automated conversation summaries plus sentiment and emotion insights – alongside improved inbox visibility, more granular analytics access, and a set of export, filtering, and reliability updates.
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