Support every

customer

Proto is the leader for inclusive chatbots and multilingual contact centre automation. Deploy fast with our sample chatbots.

Biribia yɛ bɔkɔɔ wɔ wo biayɛ hɔ?
Wo ho asɛm no nyinaa wɔ banbɔ kɛseɛ.
Kuntu nakomolola shani account?
Kuntu mwatumina mwiminishi ba customer.
Asia
Gusto ko mag file ng complaint.
Ilarawan ang iyong reklamo.
मैं अपने खाते में प्रवेश नहीं कर सकता
कृपया ग्राहक सहायता से संपर्क करें
Americas
¿Me pueden ayudar con mi cuenta?
¿Cuál es tu número de cuenta?
Preciso redefinir 2FA, mas esqueci meu número de telefone
Meu colega humano pode ajudar! Aguarde um momento.
Africa
80+

underserved languages

300%

annual chat growth

2,250+

companies served

Powering customer chats for industry leaders

The multilingual Proto chatbot empowers financial consumers by giving them a more accessible channel for raising complaints. This is in line with the central bank's commitment to pursue innovations in financial services for the benefit of Filipinos.
The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.
We chose Proto for automating patient chats with a network of 60,000 doctors and 10,000 clinics in India because of its local language understanding and integration capability.
Access to financial consumer protection in Liberia is limited due to traditional channels such as email and in-person complaint filing. To solve this problem, the Central Bank of Liberia deployed Proto's automated consumer protection solution nationwide.

Featured in

ASEAN Post
The Nation
East African Business Week News
KT Press
Zambia Daily Mail
All Africa
Philstar Global
Agence Ecofin
Africanews
Central banking
The Manila Times
The Bank for International Settlements
Business world
ABS-CBN

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Deploy chatbots for more than basic queries

SOLUTIONS

CX automation at national scale

Proto deploys these AICX solutions across ecosystems of regulators and operators.

LOCAL AI

Serving local languages

Proto’s chatbot deployments from Ghana to the Philippines generate massive machine learning models for underserved languages.

HermesAI™
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Case Study
Solutions
Financial

Financial consumer protection automation in the Philippines

Learn how the Central Bank of the Philippines automated the 4x case surge during the pandemic.

Article
Solutions
Financial

Bank of Ghana expands access to financial consumer protection with Proto’s inclusive chatbot technology

Proto’s AI Customer Experience (AICX) solution for consumer protection has been deployed across 805 financial institutions in Ghana in partnership with the African Development Bank.

Guide
Partners

Partner guide

Let’s win the automation race together. We select partners that demonstrate deep roots in emerging markets. Join our partner program today.

Guide
Solutions

Observer guide

Learn how to use Proto observer accounts - the easiest way to manage consumers complaints submitted to institutions under regulators deployed with Proto.

Article
Solutions
Financial

GoodTech deploys Philippines chat banking with Proto’s AICX technology

Proto’s AI Customer Experience (AICX) solution for financial chat banking has been deployed by GoodTech across underserved communities in the Philippines.

Article
Solutions
Financial

Central Bank of Liberia deploys chatbot to expand access to financial consumer protection

Central Bank of Liberia deploys Proto AICX to help financial consumers seek recourse against financial service providers.

Article
Team
Awards

Proto named to the Inclusive Fintech 50 by Visa, MetLife, IFC and Accion

Visa, the MetLife Foundation, Accion and the International Finance Corporation (IFC) of the World Bank Group recognized Proto as a promising early-stage fintech.

Article
Partners

Emergent Payments and Proto partner to deploy chatbot payments across Africa's merchants

Integrated solution between Emergent Payments and Proto to power pan-African payment processing with local language chatbots.

Article
Solutions
Gaming

3 questions for gaming operators before investing in machine translation for player support

90% of multilingual player queries should go to NLP-powered chatbots before using machine translation between gamers and agents.

Proto AICX platform in 2 minutes

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