The multilingual Proto chatbot empowers financial consumers by giving them a more accessible channel for raising complaints. This is in line with the central bank's commitment to pursue innovations in financial services for the benefit of Filipinos.
The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.
We chose Proto for automating patient chats with a network of 60,000 doctors and 10,000 clinics in India because of its local language understanding and integration capability.
Access to financial consumer protection in Liberia is limited due to traditional channels such as email and in-person complaint filing. To solve this problem, the Central Bank of Liberia deployed Proto's automated consumer protection solution nationwide.
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Ask Proto about your customer experience automation
Financial consumer protection automation in the Philippines
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Partner guide
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Learn how to use Proto observer accounts - the easiest way to manage consumers complaints submitted to institutions under regulators deployed with Proto.
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GoodTech deploys Philippines chat banking with Proto’s AICX technology
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Central Bank of Liberia deploys chatbot to expand access to financial consumer protection
Central Bank of Liberia deploys Proto AICX to help financial consumers seek recourse against financial service providers.
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Proto named to the Inclusive Fintech 50 by Visa, MetLife, IFC and Accion
Visa, the MetLife Foundation, Accion and the International Finance Corporation (IFC) of the World Bank Group recognized Proto as a promising early-stage fintech.
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Emergent Payments and Proto partner to deploy chatbot payments across Africa's merchants
Integrated solution between Emergent Payments and Proto to power pan-African payment processing with local language chatbots.
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3 questions for gaming operators before investing in machine translation for player support
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