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ISO 27001
SOC 2 Type II
HIPAA
GDPR
Dedicated LLM
ISO 27001
SOC 2 Type II
HIPAA
GDPR
Dedicated LLM
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What is the monthly fraud report rate compared to the annual average?
Should I forecast next month’s rate based on the average?
Protect your citizens
Proto delivers sovereign AI for regulators and public services.
Philippines
Philippines
The multilingual Proto AI agent empowers consumers by providing an accessible channel for complaints, supporting the central bank’s commitment to financial service innovation.
Benjamin E. Diokno
Governor, Central Bank of the Philippines
Rwanda
Rwanda
The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling AI system. The Intumwa AI agent will include customers in their local languages and preferred messaging channels.
Gérard Nsabimana
Director of Market Conduct Supervision, BNR
Namibia
Namibia
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With Proto's AI agents, we have the opportunity to automate the complaints handling process and shift from a reactive to proactive approach that serves our people, strengthens accountability, and renews public trust.
Romeo Nel
Technical Advisor to the Governor, Bank of Namibia
Local Languages
Engage everyone in their native language
Proto's local language models provide access and security beyond generative AI.
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Speak in 100+ languages
Reach your customers
Proto powers personal experiences for digital finance and healthcare.
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62% inquiries automated
62% inquiries automated
With Proto we've increased our customer support capacity by 30% across our 12 million wallets. The AI agent instantly answers customers in their preferred language, freeing our staff to focus on more complex issues.
Eckie Gonzales
President and CEO, Universal Storefront Services Corporation
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52% inquiries automated
52% inquiries automated
The Medical City serves patients across a national network of hospitals and clinics. We now engage over 150,000 patients annually through AI, with 70% of enquiries handled without human intervention. Proto helped us build that as a permanent capability, not a pilot.
Dr. Artemio Salvador
Head of Operations, The Medical City
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5K members engaged monthly
5K members engaged monthly
Proto delivered noticeable results immediately after deployment, greatly reducing the number of routine concerns we handle by providing 24/7 responses. It can also be trained quickly with new data, making it a highly adaptable tool for our customer service operations.
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Alex Aquino
CTO, PhilCare
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Rwanda
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Namibia
Andrei
Philippines
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Pakistan
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ISO 27001
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Where Proto is taking financial complaint management next
Proto is building an AI agent mediation engine into its platform -- trained on regulatory policy, national law, and case history -- to help supervisors resolve financial disputes consistently, at scale, and as a core component of digital public infrastructure.