Sinitic is now Proto and raises $2.1M for emerging market expansion

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Chatbots that speak your customers’ language

Proto is the market leader in AI Customer Experience (AICX) for multilingual contact centers. Boost customer lifetime value and automation rates across emerging markets with natural language processing.

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Financial

Why is the Central Bank of the Philippines automating consumer complaints to expand financial inclusion?

Energy

How is Southeast Asia’s largest energy company reducing B2B and B2C costs with natural language processing?

Gaming

How did Goldblue save on player experience across Southeast Asia?

Vote

Why are electoral commission using AICX to improve votership across gender?

24/7 x 365 contact center automation

Expand across emerging markets without the expense of multilingual contact centers.

Convert

Create chatbot dialogue and customized NLP models from unstructured chat history.

Build

Humanize chatbot dialogue with advanced logic and integrations with external databases.

Chat

Repurpose human agents for urgent customer support with seamless chatbot handover.

Translate

Help human agents overcome language barriers with customers in multilingual markets.

Track

Collect and categorize customer cases automatically without repetitive manual effort.

Train

Teach chatbot dialogue and NLP models with suggestions from ongoing customer chats.

Here’s the latest

Albert Zhuang, CTO

Learn how AICX transforms customer support operations for global enterprise

learning center

Basel, Switzerland

June 5, 2019

Proto CEO to deliver NLP keynote at Bank for International Settlements

June 5, 2019

Kigali, Rwanda

September 11, 2019

Proto CEO to deliver showcase speech on digital financial inclusion at AFI Global Policy Forum

September 11, 2019

Johannesburg, South Africa

October 2, 2019

Proto CEO to pitch player experience automation at ICE Africa

October 2, 2019

Taipei, Taiwan

November 5, 2019

Proto CEO to deliver keynote on personalized player engagement at Asia Gaming Summit

November 5, 2019

Msida, Malta

November 27, 2019

Proto selected to share multilingual player experience automation at SiGMA'19

November 27, 2019

London, UK

February 4, 2020

Meet Proto at ICE London in February

February 4, 2020

Book meeting at ICE London

Manila, Philippines

June 8, 2020

Meet Proto at Sigma Manila in June

June 8, 2020

Meeting at Sigma Manila

I’d like to meet with you at this event. Please share some times with me.

Manila, Philippines

July 28, 2020

Meet Proto at ASEAN Gaming Summit in March

July 28, 2020

Barcelona, Spain

September 8, 2020

Meet Proto at SBC Summit in September

September 8, 2020

Johannesburg, South Africa

October 28, 2020

Meet Proto at ICE Africa in October

October 28, 2020

Msida, Malta

November 17, 2020

Meet Proto at Sigma Malta in November

November 17, 2020

Book meeting with Proto at Sigma Malta

Team

February 13, 2020

Sinitic is now Proto and raises $2.1M for emerging market expansion

Daiene Vernile

Products

February 12, 2020

Proto releases AICX v2 product suite

Daiene Vernile

Partners

October 28, 2019

Proto selects Malta as base for European market expansion

Daiene Vernile

We’re nearby your contact center

Automation always works best with human collaboration. Proto delivers localized implementation and support.

Chinatown

Vancouver, the city of glass, is Proto’s headquarter and a regional hub for multilingual machine learning and R&D talent in Canada.

I-Iljun

Valletta, the proud city, is Proto’s base in Europe and a regional hub for the financial and gaming industries located near to Malta's multilingual R&D talent base.

Xīqū

Taichung, the city of culture, is Proto’s base in East Asia and a regional hub for the gaming industry located near to Taiwan's machine learning talent base.

Ampang Jaya

Kuala Lumpur, the garden city of light, is Proto’s base in Southeast Asia and a hub for the energy industry and multilingual machine learning talent from Malaysia.

Remera

Kigali, the garden city, is Proto’s base in Africa and a regional hub for multilingual machine learning talent attracted to Rwanda from across the continent.

Shahpur Jat

New Delhi, the city of rallies, is Proto’s base in South Asia and a hub for the telecom industry and multilingual R&D talent from across India.

Discover the power of AICX for your contact center