Support every

customer

Proto is the leader for inclusive chatbots and multilingual contact centre automation.

Biribia yɛ bɔkɔɔ wɔ wo biayɛ hɔ?
Wo ho asɛm no nyinaa wɔ banbɔ kɛseɛ.
Kuntu nakomolola shani account?
Kuntu mwatumina mwiminishi ba customer.
Asia
Gusto ko mag file ng complaint.
Ilarawan ang iyong reklamo.
मैं अपने खाते में प्रवेश नहीं कर सकता
कृपया ग्राहक सहायता से संपर्क करें
Americas
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Africa
300%

annual chat growth

2,250+

companies served

73%

average first-year ROI

Powering chats for leading organizations

African Development Bank
Central Bank of the Philippines
Bank of Ghana
National Bank of Rwanda
Bank of Zambia
CCPC Zambia
Central Bank of Liberia
OQSF Côte d'Ivoire
Goodpay
Multibank Group
PaySwitch
Yolo Group
Philippines
71M mobile users
Tagalog
Cebuano
Taglish

Automating 40% of public engagement for the financial regulator of the Philippines

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Côte d’Ivoire
37M mobile users
122 operators covered
French

Automating national consumer recourse for Côte d’Ivoire's financial regulator

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Ghana
34M mobile users
805 operators covered
Twi

Automating national financial consumer protection for Ghana’s central bank

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India
996M mobile users
Hindi
Hinglish
Bengali
Marathi
Telugu

Automating multilingual patient queries for India’s top Ayurvedic medications provider

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Nigeria
85M mobile users
Igbo
Yoruba
Yorubish
Hausa
Pidgin

Automating in-app customer support for Nigeria's digital banks

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Rwanda
4M mobile users
591 operators covered
Kinyarwanda
French

Automating national financial consumer complaints for Rwanda’s central bank

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Featured in

ASEAN Post
The Nation
East African Business Week News
KT Press
Zambia Daily Mail
All Africa
Philstar Global
Agence Ecofin
Africanews
Central banking
The Manila Times
The Bank for International Settlements
Business world
ABS-CBN

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SOLUTIONS

CX automation at national scale

Proto deploys these AICX solutions across ecosystems of regulators and operators.

LOCAL NLP

Serving local languages

Proto’s nationwide deployments gather massive data to train machine learning for underserved languages.

HermesAI
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Proto AICX platform in
2 minutes

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Discover your
AICX return on 
investment

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Financial

2 min

GoodTech deploys Philippines chat banking with Proto’s AICX technology

Financial

2 min

Central Bank of Liberia deploys chatbot to expand access to financial consumer protection

Awards

4 min

Proto named to the Inclusive Fintech 50 by Visa, MetLife, IFC and Accion

Case study

Financial consumer protection automation in the Philippines

Learn how the Central Bank of the Philippines automated the 4x case surge during the pandemic.