Support every

customer

Proto is the leader for inclusive chatbots and multilingual contact centre automation.

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Kuntu mwatumina mwiminishi ba customer.

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Ilarawan ang iyong reklamo.

मैं अपने खाते में प्रवेश नहीं कर सकता

कृपया ग्राहक सहायता से संपर्क करें

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The leader for inclusive contact automation

Helping 10,000+
local customers everyday

300%

annual chat growth

2,250+

companies served

73%

average first-year ROI

Powering chats for leading organizations

African Development Bank

Central Bank of the Philippines

Bank of Ghana

National Bank of Rwanda

Bank of Zambia

CCPC Zambia

Central Bank of Liberia

OQSF Côte d'Ivoire

Goodpay

Multibank Group

PaySwitch

Yolo Group

Philippines

71M mobile users

Tagalog

Cebuano

Taglish

Automating 40% of public engagement for the financial regulator of the Philippines

Featured client:

Central Bank of the Philippines

Côte d’Ivoire

37M mobile users

122 operators covered

French

Automating national consumer recourse for Côte d’Ivoire's financial regulator

Featured client:

OQSF of Côte d’Ivoire

Ghana

34M mobile users

805 operators covered

Twi

Automating national financial consumer protection for Ghana’s central bank

Featured client:

Bank of Ghana

India

996M mobile users

Hindi

Hinglish

Bengali

Marathi

Telugu

Automating multilingual patient queries for India’s top Ayurvedic medications provider

Featured client:

Hempstreet

Nigeria

85M mobile users

Igbo

Yoruba

Yorubish

Hausa

Pidgin

Automating in-app customer support for Nigeria's digital banks

Featured client:

Abuja Municipal AreaCouncil

Rwanda

4M mobile users

591 operators covered

Kinyarwanda

French

Automating national financial consumer complaints for Rwanda’s central bank

Featured client:

National Bank of Rwanda

Featured in

ASEAN Post

The Nation

East African Business Week News

KT Press

Zambia Daily Mail

All Africa

Philstar Global

Agence Ecofin

Africanews

Central banking

The Manila Times

The Bank for International Settlements

Business world

ABS-CBN

Ask Proto about your AICX project

Book demo

Recognized by

Africa Digital Financial Inclusion Facility

Inclusive Fintech 50

SOLUTIONS

CX automation at national scale

Proto deploys these AICX solutions across ecosystems of regulators and operators.

LOCAL NLP

Serving local languages

Proto’s nationwide deployments gather massive data to train machine learning for underserved languages.

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Here’s the latest

Proto AICX platform in
2 minutes

Discover your
AICX return on
investment

Financial

2 min

GoodTech deploys Philippines chat banking with Proto’s AICX technology

Brittany Martin

Financial

2 min

Central Bank of Liberia deploys chatbot to expand access to financial consumer protection

Brittany Martin

Awards

4 min

Proto named to the Inclusive Fintech 50 by Visa, MetLife, IFC and Accion

Vanessa Babicz

Case study

Financial consumer protection automation in the Philippines

Learn how the Central Bank of the Philippines automated the 4x case surge during the pandemic.

Guide

8 min

Proto observer accounts

Learn how to respond to consumer cases and comply with your supervisory authority.

Powered by constant HermesAI™ learning across language domains.

Built in partnership with supervisory authorities across the Global South.

End-to-end encryption and secure connector for local databases.

Controlled costs for scaling services across new and existing markets.

Automated complaints processing for regulated digital ecosystems.

Designed for consumers at the bottom of the pyramid.

AI customer experience can be inclusive.