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Shared Service

Funding support for government agencies

Proto helps low-to-middle income countries deploy integrated AI citizen support systems across government agencies.

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APPLY FOR FUNDING
SUPPORTED by
Whole-of-government
30+
Government agencies using Proto’s AICX platform with integrated case handling for rapid citizen support.
Centralised supervision
5,000+
Regulated businesses supervised via email tracking, complaints platform integration, and social media analysis.
Widespread reach
1M+
Interactions with citizens automated each year across local languages and popular messaging apps.

Sustainable procurement for whole-of-government

The share service model is designed to help governments deploy AI citizen support as digital public infrastructure with reduced license fees for each participating agency.
AI Assistants
One stop government service
Deploy integrated generative AI assistants across government agencies to deliver rapid service during the citizen’s initial contact.
I’m Toby, the business registrar assistant.
How can I help you today?
One of your businesses, a payment company keeps overcharging me and won’t cancel the service.
I understand. The business registrar does not handle financial consumer cases. Let me refer you to Rita, the consumer protection commission assistant.
What is the business you wish to complain about?
It’s AlphaPay... I lost like 32000 so far
Greetings, it’s Rita.
Thanks for starting this complaint against AlphaPay for ₱32,000. Let me collect some more details.
Channels
Every popular channel
Reach citizens on their most convenient apps.
Analytics
Misconduct monitoring
Build custom dashboards with demographic and sentiment analysis to monitor consumer protection and detect misconduct.
Engaged citizens
41,590
23%
Female consumers
10,034
38%
Overdue cases
204
18%
Tickets
Case resolution tracking
Auto referrals
Process cases with no manual input.
AI categorisation
Detect regulated products and businesses.
Full visibility
Review chats between citizens and service providers.
See story
Government
Citizen Engagement
Knowledge Insights

14.4M interactions handled annually +240% YoY

14.4M interactions handled annually +240% YoY

The multilingual Proto chatbot empowers consumers by providing an accessible channel for complaints, supporting the central bank’s commitment to financial service innovation.
Benjamin E. Diokno
Governor, Central Bank of the Philippines
See story
Government
Citizen Engagement

550K interactions handled monthly +80% YoY

550K interactions handled monthly +80% YoY

The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.
Gérard Nsabimana
Director of Market Conduct Supervision, NBR
See story
Government
Citizen Engagement
The DTI's assistant TIA is built to speak the languages of our Filipino customers, understand their needs, and provide them with an immediate response.
Mary Jean Pacheco
Undersecretary of the Department of Trade and Industry
ISO 27001
SOC 2 Type II
Dedicated LLM
Live translation
AI Assistant switching
Hybrid hosting
On-premise hosting
Unlimited users and teams
Web scraping
Surveillance metrics
Unlimited support
ISO 27001
SOC 2 Type II
Dedicated LLM
Live translation
AI Assistant switching
Hybrid hosting
On-premise hosting
Unlimited users and teams
Web scraping
Surveillance metrics
Unlimited support
ceb
Cebuano
tgl
Tagalog
rw
Kinyarwanda
Supporting 100+ languages

Solving the data problem

Proto’s government and philanthropy partners support the generation of text and voice training data for underserved languages.
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Shared Service Model

Get one year free for government agencies

Public sector agencies in low-to-middle income countries can receive donor support when deploying Proto as a shared service.
Apply

Shared Service FAQ

Find answers to common questions about funding, eligibility, deployment, and data ownership for Proto’s government shared service model.

What are the eligibility requirements for shared service funding?

Proto conducts a twelve (12) month comprehensive solution design, implementation, testing, and deployment. This process provides at least three (3) months for production-level deployment to gather citizen experience and social impact metrics to support continued procurement.

What are the responsibilities of government agencies?

Proto conducts a twelve (12) month comprehensive solution design, implementation, testing, and deployment. This process provides at least three (3) months for production-level deployment to gather citizen experience and social impact metrics to support continued procurement.

What if my country has accessibility issues, such as illiteracy?

Proto conducts a twelve (12) month comprehensive solution design, implementation, testing, and deployment. This process provides at least three (3) months for production-level deployment to gather citizen experience and social impact metrics to support continued procurement.

What if my country has complex procurement processes?

Proto conducts a twelve (12) month comprehensive solution design, implementation, testing, and deployment. This process provides at least three (3) months for production-level deployment to gather citizen experience and social impact metrics to support continued procurement.

What if my government agency does not have partners for the shared service?

Proto conducts a twelve (12) month comprehensive solution design, implementation, testing, and deployment. This process provides at least three (3) months for production-level deployment to gather citizen experience and social impact metrics to support continued procurement.

Who owns the citizen data and where is it hosted?

Proto conducts a twelve (12) month comprehensive solution design, implementation, testing, and deployment. This process provides at least three (3) months for production-level deployment to gather citizen experience and social impact metrics to support continued procurement.

Read the latest

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Government

Scam resolution solution by FNA and Proto shared at Global Payments Week

Proto and FNA are equipping countries with a scalable scam detection system that connects multilingual citizen reporting to real-time fund tracing – delivering trust, speed, and results for financial authorities.

News
News
Government

Namibia’s citizens to receive AI assistance and complaints resolution

Proto is expanding its AI-based citizen support in Namibia to automate engagement and complaint resolution, enhancing consumer trust.

News
Tagalog
Cebuano
Kinyarwanda
Oshiwambo
Kapampangan
Hiligaynon
Ilocano
Tagalog
Cebuano
Kinyarwanda
Oshiwambo
Kapampangan
Hiligaynon
Ilocano