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Product

Extended AI agent capabilities with new workflow actions - March 2026

March brings significant AI-powered additions to the platform – auto-categorisation of chats, AI analysis for tickets, new LLM processing action for AI agents, ticket escalation. team auto-assignment and more.

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Clients

Transitioning to sovereign and sustainable AI in Namibia

Regulators and public institutions gathered at the Bank of Namibia to discuss transitioning AI-powered citizen services from a donor-funded pilot to shared national infrastructure.