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Proto

Full-screen webchat, AI agent redesign, and Inbox activity log – May 2026

May brings a new full-screen webchat deployment channel, a redesigned AI agent module, and a new activity log in the Inbox. The month also delivers fixes to email threading and chart readability in conversations.

News
Resellers

GICF and Proto deliver AI-augmented contact centres for Filipino customers

Global Integrated Contact Facilities joins the Proto reseller programme, deploying AI agent-powered contact centre solutions across banking, healthcare, telecom, retail and logistics in the Philippines.