Profit with every interaction
Proto consolidates your contact centre and intelligence costs by counting all interactions – units of communication, processing, and analysis – exchanged between your organisation and customers.
Written messages exchanged between your organisation and customers via webchat or messaging platforms.
Deploy your assistants across a variety of channels and platforms, including webchat, WhatsApp, and Facebook Messenger among others.
Set up assistants in a host of languages, as required by your location and customer preferences.
AI-powered tools that correct spelling and grammar, adjust tone to match customer sentiment, and provide real-time translation for seamless cross-language conversations.
Receive and generate voice messages for faster, more intuitive communication with customers across popular messaging apps.
Supports customers in 100+ languages powered by large language models and the ProtoAI natural language understanding engine, with higher accuracy for underserved languages - such as Tagalog and Kinyarwanda.
Convert assistant replies into voice messages and include transcripts for clarity and accessibility.
Assist your customers on preferred messaging apps with audio message capabilities.
Automatically transcribe voice messages into text – enabling live reps to read and respond directly from the Inbox.
Emails sent to and received from your customers.
Manage and respond to ticket updates directly in platform, thanks to seamless integration with your company's email system.
Create tickets automatically via AI Assistant, leveraging info collected from chats to auto-populate and auto-assign the new cases.
Use and customise HTML template responses for consistency and efficiency in communication.
Auto-generate chat and ticket summary that captures key issues, actions, and outcomes to streamline reviews and handovers.
Read a concise description of an entire conversation between AI assistants, live reps, and customers.
Identify the sentiment of each conversation – positive, negative, or neutral – to gauge customer satisfaction.
Automatically fills in fields and applies tags to chats, tickets, and customer profiles, keeping data organised and consistent without manual effort.
Automatically populate predefined fields in chats and tickets based on conversation context.
Automatically assign relevant tags to chats and tickets for better organisation and search.
Automatically tag customer profiles with attributes derived from their interactions.
Scrape websites, social media, and databases for AI assistant training and insights.
Target websites and knowledge bases to train AI assistants with auto-syncing up to each day.
Target social media pages for customer insights analysis, including Facebook, Twitter, and TikTok.
Target webpages for industry insights analysis, ideal for news sites and publications.
Generate text and graphical analysis from your data.
Consolidate and present patterns from multiple dataset into use-friendly graphs embedded in the webchat interface.
Deploy a customised and secure large language model trained on your organisation’s knowledge and modified with ProtoAI natural language understanding.
Comply with national data management regulations with on-premise hosting for complete control over data storage and processing within your infrastructure.
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Discover how Proto's AICX platform can optimise your customer experience