News and insights
What we’re building and learning in production. For outcomes, see Client Stories.
CSAT analytics and extended local language support – December 2025
Adds Kinyarwanda and Oshiwambo VoiceAI support, AI agent switching on WhatsApp and Messenger, a redesigned CSAT analytics experience, plus export and reliability improvements.
Cybercrime Investigation and Coordinating Centre of the Philippines deploys Proto AI agent for rapid scam reporting
The Cybercrime Investigation and Coordinating Centre of the Philippines has deployed a Proto AI agent to enhance rapid scam reporting and improve consumer protection.
Proto delivers voice AI for underserved languages with Canada’s ScaleAI funding
Proto, supported by ScaleAI, enhances voice AI for underserved languages, bridging digital divides in Africa and Asia with automated speech recognition technology.
Namibia launches AI agents for citizen support and complaint resolution
Namibia’s government is launching Proto's AI agent system to streamline citizen support and enhance consumer protection.
Proto and Gogolook partner for AI agents at anti-scam centres
Proto partners with Gogolook to integrate real-time scam detection into its AI platform, enhancing digital safety for citizens in the Philippines.
Real-time insight and conversation language control – November 2025
This release improves live analytics visibility, multilingual control, and webchat integrations, alongside continued enhancements to people management, inbox usability, and analytics reliability.
Bank of Mozambique deploys Proto’s AI agent to improve financial education and consumer protection
Banco de Moçambique has deployed a multilingual AI agent powered by Proto to improve access to reliable financial information and strengthen consumer protection.
Rwanda’s government and Proto partner to deploy integrated AI citizen support agents
Proto partners with Rwanda’s government to deploy AI citizen support agents, enhancing trust in public services through automated engagement and complaint resolution.
Proto and FNA win the G20 TechSprint’s cybercrime and fraud solution award
FNA and Proto won the G20 TechSprint 2025 award for their Anti-Scam Centre platform, promoting rapid scam reporting and fund recovery.
Product improvements to support growing deployments – October 2025
We’ve introduced key improvements in multi-teamspace inbox management, chat and ticket analytics, and VoiceAI personalisation, alongside broader data control enhancements and platform stability fixes.
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