You can now deploy your AI agent as a standalone, full-page web experience. The new Full-screen webchat channel is available under Publish and includes a setup page for name, language, and auto-close behaviour, appearance controls for colours and the side panel, content settings for the greeting title and suggested questions, and a deploy script compatible with existing variable passing (name, email, phone, custom fields).

AI agent module redesign

The General tab is now called Agent and brings together the most important settings — persona, LLM, and language — in one place with a quick-jump sidebar for longer pages. Knowledge has its own dedicated tab, making it easier to manage training sources without losing context. A new Network tab separates out connectivity settings that were previously buried. The result is a noticeably faster setup experience, whether you're building a new agent or making a targeted change to an existing one.

Inbox activity log

Any change made to a ticket or livechat in the Inbox is now logged directly in the conversation thread. Status updates, custom field changes, tag additions and removals, and note edits all generate a timestamped entry showing which team member made the change. This gives everyone working a case a clear, chronological record of what happened and when.

Other improvements

Email subject thread retention – AI agent replies on the email channel now preserve the original email subject and maintain thread continuity across email clients, rather than replacing the subject with a generated one.
“Send graph” action improvements – we enhanced the display of the charts generated by the Send graph action in webchat, full-screen webchat, and the Inbox. The changes include more readable axis labels, compact number formatting (1K/1M/1B), horizontal scrolling for large datasets, and download options for PNG and CSV.

Bug fixes

Fixed AI agent continuing to reply after a chat was closed.
Fixed a segment filter in Analytics returning all custom fields instead of the filtered set.
Fixed AI agent messages formatting in the email channel.
Fixed incorrect custom field type handling on the update-ticket-custom-fields API.