Discover the latest Proto news and annoucements.
Proto's chatbot for the Central Bank of the Philippines leads in Filippino financial consumer protection
Learn how the Bangko Sentral Online Buddy (BOB) is helping Filipino consumer to access faster and more reliable complaint management across hundreds of financial service providers.
Enhancing internal training and HR processes in the Central Bank of the Philippines
The Central Bank of the Philippines (BSP) faced challenges in managing a diverse range of employee inquiries, particularly concerning IT support, HR policies, and training opportunities.
AI-based remittances support for Filipino customers
Experience seamless customer service in the Philippines' financial sector with USSC's AI-driven chatbot, UNA, developed by Proto. Streamlined inquiries, faster transactions, and enhanced user satisfaction.
Workshop recap: Enabling the Internet Transactions Act of the Philippines across 15+ government agencies
On January 22, the Department of Trade and Industry (DTI) of the Philippines and the University of Cambridge SupTech Lab (the Lab) co-hosted the Enabling the Internet Transactions Act Workshop.
BEXCS Logistics enhances customer experience with Proto AICX
BEXCS Logistics, a leading logistics service in Asia, has recently chosen and successfully deployed Proto’s AICX Platform to enhance its customer experience and create a more secure and efficient logistics ecosystem.
AI-enabled digital banking experience in Nigeria
Sparkle, a digital bank, streamlines banking with online support across channels. It seamlessly integrates an always-on solution with their ticketing system, offering multilingual support, including local languages in Nigeria.
National Bank of Rwanda wins the AFI Financial Inclusion Innovation Award
Proto is thrilled to be the NBR's technical implementation partner for the Intumwa consumer protection chatbot during this journey to strengthen consumer protection in Rwanda.
AI-enabled patient experience for a healthcare provider in Philippines
TMC-SL improved patient experience with Proto's AI chatbot, bridging language gaps and providing real-time doctor information.
Empowering regulators from the Philippines to Rwanda with AI consumer protection
Proto’s AI Citizen Experience (AICX) solution has transformed the consumer protection process in countries in Asia and Africa, in line with the surge in newly banked populations driven by the global financial inclusion initiative.
AI-based crypto trading experience and protection
Bitflex, a leading Malaysian cryptocurrency exchange, transformed its customer experience and improved ticket resolution rates with Proto's AICX solution.
AI citizen experience for the SEC of the Philippines
The Securities and Exchange Commission of the Philippines (SEC) successfully achieved digitization goals and improved support with Proto’s AI Customer Experience (AICX) solution for government agencies.
University of Cambridge SupTech Lab selects Proto for AI consumer protection in Ghana and Indonesia
Proto to deliver AI-based complaints management and public sentiment supervisory technology solution to the financial regulators of Ghana and Indonesia in partnership with the University of Cambridge’s SupTech Lab.
No resources found
Please apply different filters