Automate multilingual CX in 5 steps ⟶
Automate multilingual CX in 5 steps
Proto, the market-leader in AI Customer Experience (AICX) solution for multilingual contact centers, won the second Innovation Launchpad Award at iGaming Asia Congress, Asia’s longest running C-level event for the online gaming industry.
Judged by a panel of experienced iGaming operators and an audience of online gaming executives and investors, Proto was named the winner following pitches from two other finalists: Warbler Gaming and Luckbox. Each company had eight minutes to present and another five minutes to answer questions from the judging panel.
Harmen Brenninkmeijer, Managing Director of Dynamic Partners, led the Start-Up Launchpad for the second time, and the judging panel was composed of Hilltop Capital Ltd. President Takao Ohara, Junglee Games CEO Ankush Gera, and Emerging Markets Capital Director Marco Roque.
“We were very excited to get our proposition in front of such a high-level audience,” said Proto CEO Curtis Matlock. “And even more excited to win. The launchpad was excellent exposure for us in Asia-Pacific, and we’ve already received a lot of interest from attendees in exploring our product.”
“While all of the entrants were excellent, Proto won over the panel and the audience with a very compelling pitch,” Brenninkmeijer said. “By identifying and solving a large issue in the region — escalating costs of call centers and player retention — Proto promises to resolve it with an innovative and scalable solution. This company will be going places.”
As winner of the second iGA Innovation Start-Up Launchpad, Proto was granted a table top exhibitor booth and one delegate pass, valued at $9,800, that they can use at one of Beacon Events’ gaming conferences: Gaming, Racing & Wagering Australia 2019, Asia Gaming Summit 2019, or iGaming Asia Congress 2020.
Proto, the market-leader in AI Customer Experience (AICX) solutions for multilingual contact centers, serves emerging markets and customer segments with a vertically-integrated customer support product suite and proprietary natural language processing (NLP) engine for non-English languages. Proto's deep-learning technology and domain expertise increase automation rates and maximize player lifetime value for the iGaming industry.
iGaming Asia Congress is the longest running dedicated C-level iGaming event in Asia where operators can gain the latest product and market insights from industry experts, and network with leading regulators and suppliers from around the world.