Proto CX automation for online casinos

Online casinos deploy Proto’s AI Customer Experience (AICX) solution to automate multilingual player support and scale service for VIP players.

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Automate 70% of player queries

Bitcasino.io automated 70% of player queries and achieved a 1.6s response time with Proto's solution.

Over 165K chats handled

Sportsbet.io handled over 165K chats in Portuguese, Japanese, and English with Proto.

Scale global support

An Asian online gaming brand scaled support for 500-600 chats per day in 6 countries.

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CASE STUDY

Automated multilingual player experience for Sportsbet.io

Proto optimised the multilingual player experience for Sportsbet.io with in-game, no-wait support for 165,834 messages within three months of deployment.

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Player support automation from Asia to the Americas

The automated player experience solution across Yolo's online casino and sportsbook brands reduces support costs and improves player satisfaction.

We are huge fans of Proto’s tech-led approach to transforming the end user experience. The company is a perfect match for Yolo, particularly with its unparalleled expertise across emerging markets. And with Proto backed by a world-class team which is absolutely focused on the end user, we’re excited to support the company into the future.

Tim Heath

Chairman, Yolo Group

CASE STUDY

Automated multilingual player experience for Sportsbet.io

Proto optimised the multilingual player experience for Sportsbet.io with in-game, no-wait support for 165,834 messages within three months of deployment.

READ STUDY

We are huge fans of Proto’s tech-led approach to transforming the end user experience. The company is a perfect match for Yolo, particularly with its unparalleled expertise across emerging markets. And with Proto backed by a world-class team which is absolutely focused on the end user, we’re excited to support the company into the future.