AICX for

Online Casinos

Proto CX automation for online casinos

Online casinos deploy Proto’s AI Customer Experience (AICX) solution to automate multilingual player support and scale sevice for VIP players.

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Multilingual player support

Yolo relies on Proto to scale their 4 global gaming brands in over 10 languages including Japanese, Portuguese, and Turkish.

Personalize player support

Send proactive and personalized omnichannel offers to players and scale live support to VIP players based on their gaming behaviour.

Regulatory alignment

Automate chat-based KYC and authentication to verify players and direct player complaints to live agents.

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CASE STUDY

Automated multilingual player experience for Sportsbet.io

Proto's AI-enabled player experience solution optimized multilingual service for Sportsbet.io with in-game, no-wait support for its global player base. The solution handled 165,834 messages within three months of deployment, with full integration into the Sportsbet.io player management system.

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Player support automation from Asia to the Americas

The automated player experience solution across Yolo's online casino and sportsbook brands reduces support costs and improves player satisfaction.

We are huge fans of Proto’s tech-led approach to transforming the end user experience. The company is a perfect match for Yolo, particularly with its unparalleled expertise across emerging markets. And with Proto backed by a world-class team which is absolutely focused on the end user, we’re excited to support the company into the future.
Tim Heath
Chairman, Yolo Group
CASE STUDY

Automated multilingual player experience for Sportsbet.io

Proto's AI-enabled player experience solution optimized multilingual service for Sportsbet.io with in-game, no-wait support for its global player base. The solution handled 165,834 messages within three months of deployment, with full integration into the Sportsbet.io player management system.

READ STUDY
We are huge fans of Proto’s tech-led approach to transforming the end user experience. The company is a perfect match for Yolo, particularly with its unparalleled expertise across emerging markets. And with Proto backed by a world-class team which is absolutely focused on the end user, we’re excited to support the company into the future.
Tim Heath
Chairman, Yolo Group
CASE STUDY

Automated multilingual player experience for Sportsbet.io

Proto's AI-enabled player experience solution optimized multilingual service for Sportsbet.io with in-game, no-wait support for its global player base. The solution handled 165,834 messages within three months of deployment, with full integration into the Sportsbet.io player management system.

READ STUDY

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, ticketing, CRM and analytics, and hybrid hosting.

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Return on investment

Average Values

The AICX calculator is an estimate.
Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.
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