Proto CX automation for online casinos

Online casinos deploy Proto’s AI Customer Experience (AICX) solution to automate multilingual player support and scale sevice for VIP players.

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Multilingual player support

Yolo relies on Proto to scale their 4 global gaming brands in over 10 languages including Japanese, Portuguese, and Turkish.

Personalize player support

Send proactive and personalized omnichannel offers to players and scale live support to VIP players based on their gaming behaviour.

Regulatory alignment

Automate chat-based KYC and authentication to verify players and direct player complaints to live agents.

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ARTICLE

CASE STUDY

Automated multilingual player experience for Sportsbet.io

Proto's AI-enabled player experience solution optimized multilingual service for Sportsbet.io with in-game, no-wait support for its global player base. The solution handled 165,834 messages within three months of deployment, with full integration into the Sportsbet.io player management system.

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Player support automation from Asia to the Americas

The automated player experience solution across Yolo's online casino and sportsbook brands reduces support costs and improves player satisfaction.

We are huge fans of Proto’s tech-led approach to transforming the end user experience. The company is a perfect match for Yolo, particularly with its unparalleled expertise across emerging markets. And with Proto backed by a world-class team which is absolutely focused on the end user, we’re excited to support the company into the future.

Tim Heath

Chairman, Yolo Group

CASE STUDY

Automated multilingual player experience for Sportsbet.io

Proto's AI-enabled player experience solution optimized multilingual service for Sportsbet.io with in-game, no-wait support for its global player base. The solution handled 165,834 messages within three months of deployment, with full integration into the Sportsbet.io player management system.

READ STUDY

We are huge fans of Proto’s tech-led approach to transforming the end user experience. The company is a perfect match for Yolo, particularly with its unparalleled expertise across emerging markets. And with Proto backed by a world-class team which is absolutely focused on the end user, we’re excited to support the company into the future.

Tim Heath

Chairman, Yolo Group

CASE STUDY

Automated multilingual player experience for Sportsbet.io

Proto's AI-enabled player experience solution optimized multilingual service for Sportsbet.io with in-game, no-wait support for its global player base. The solution handled 165,834 messages within three months of deployment, with full integration into the Sportsbet.io player management system.

READ STUDY

AICX