AI Chatbot for

Online Casinos

Proto chatbot for online casinos

Gaming brands deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of multilingual player support while boosting retention.

Get your Chatbot

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Scale without costs

Expand across new markets without the expense of native-speaking agent recruitment and turnover.

Improve player loyalty

Send proactive and personalized omnichannel offers to players based on their gaming behaviour.

Regulatory alignement

Deploy chat-based KYC and authentication to stay on top of player verification and limit problematic behaviour.

Player support automation from Asia to the Americas

The automated player experience solution across Yolo's online casino and sportsbook brands reduces support costs and improves player satisfaction.

"We are huge fans of Proto’s tech-led approach to transforming the end user experience. The company is a perfect match for Yolo, particularly with its unparalleled expertise across emerging markets. And with Proto backed by a world-class team which is absolutely focused on the end user, we’re excited to support the company into the future."

Tim Heath

Yolo Group, Chairman

CASE STUDY

Automated multilingual player experience for Sportsbet.io

The Proto chatbot optimized the multilingual player experience in Sportsbet.io with in-game, no-wait support for 165,834 messages within three months of deployment. The chatbot handles repetitive player queries with full integration into Sportsbet.io player management system.

"We are huge fans of Proto’s tech-led approach to transforming the end user experience. The company is a perfect match for Yolo, particularly with its unparalleled expertise across emerging markets. And with Proto backed by a world-class team which is absolutely focused on the end user, we’re excited to support the company into the future."

Tim Heath

Yolo Group, Chairman

CASE STUDY

Automated multilingual player experience for Sportsbet.io

The Proto chatbot optimized the multilingual player experience in Sportsbet.io with in-game, no-wait support for 165,834 messages within three months of deployment. The chatbot handles repetitive player queries with full integration into Sportsbet.io player management system.

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

Supported channels

africa's talking

Africa's leading API platform for SMS and more with 80,000 developers.

Proto's software development kit for Android mobile applications.

Messaging, CRM, and data sharing for mid-market contact centers.

Japan, Thailand, and Taiwan's leading messaging app with 700M users.

The world's second most popular messaging app with 1.3B users.

Microsoft Teams

Workspace chat, videoconferencing, and data sharing for enterprise.

Messaging, CRM, and data sharing for enterprise contact centers.

The messaging system for feature phone users across the Global South.

The world's leading API platform for SMS and more with 5M developers.

Heavily encrypted messaging app with 500 million users.

The world's leading microblogging app with 330M users.

Eastern Europe and Asia's preferred messaging app for 260M users.

Proto's webchat with customized branding for business websites.

Proto's chatbot webhook for external livechat tools.

The world’s leading messaging app with 2B users.

Vietnam's leading messaging app with 100M users.

Ask Proto's local team about CX automation

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Jeni

Patience

Ask Proto's experts about governance chatbots

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Curtis

Vanessa

Return on investment

Average Values

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.

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MORE GOVERNMENT AGENCIES

Social Security

Education Ministries

Telco Commissions

Health Regulator

Energy Commissions

Consumer Authorities

Securities Commissions

Trade Commissions

Business Registrars

Gaming Commissions

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Network effects

Powered by constant HermesAI™ learning across language domains.

Regulator compliance

Built in partnership with supervisory authorities across industries.

Global security

End-to-end encryption and secure connector for local databases.

PROFIT TECH

Controlled costs for scaling services across new and existing markets.

CONSUMER PROTECTION

Automated complaints processing for regulated digital ecosystems.

INCLUSION FOCUSED

Designed for consumers at the bottom of the pyramid.

Reach your local
‍customers