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Chatbots

Control your generative AI customer experience

Proto’s AICX Platform delivers multilingual automation with its Chatbots module for training, APIs and more.

Chatbots FAQ

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"Proto's AI-powered solutions enable us to streamline customer support, address user inquiries promptly, and create a more secure trading environment. This deployment reinforces our commitment to staying at the forefront of the cryptocurrency landscape."
Jeffrey Yee
Business Operations Manager, Bitflex

2x

increase in usage via multilingual chatbot

See case study
Livechat

Route chats to your
human agents

Proto’s AICX Platform combines human agents and AI with its Livechat module for chat routing, canned replies and more.

Team management
Design teams with unlimited agents, permissions, assignment logic and status updates.
Agent takeover
Route chats from bots and agents with warm handovers and full context.
Custom loadouts
Provide agents with curated tags, canned replies and customer data.
Unleash ChatGPT for agent workflow
Generate chat summaries, message tone changing and more to save agents' time on the most repetitive tasks.
Empower agents with omnichannel

Chat with customers across the popular messaging apps like WhatsApp, LINE and Telegram, plus webchat and SMS.

DISCOVER proApps™

Livechat FAQ

First National Bank of Zambia
"We are excited that we can serve our customers more efficiently with Proto through our digital platforms."
Kasali Mwaba Kaingu
Executive Head of Strategic Marketing and Communications, First National Bank

820x

reduction in customer wait time with multilingual chatbot

See the Case Study
Tickets

Track and resolve your
customer cases

Proto’s AICX Platform combines customer cases and AI with its Tickets module for auto-categorisation, referrals and more.

Ticket management
Generate tickets with auto-filled data from chatbots.
Assignees
Refer customer tickets to third-parties and track ticket communication.
Email integration
Respond to case updates via Proto or your company's email.

Tickets FAQ

Central Bank of the Philippines
"The multilingual Proto chatbot empowers financial consumers by giving them a more accessible channel for raising complaints. This is in line with the central bank's commitment to pursue innovations in financial services for the benefit of Filipinos."
Benjamin E. Diokno
Governor, Central Bank of the Philippines

75%

of the nationwide financial sector complaints automated

See case study
Customers

Manage your global
customer profiles

Proto’s AICX Platform combines CRM and AI with its Customers module for tagging, profiles and more.

Customer profiles
Streamline the process of creating and utilising insights from unique customer profiles.
Tagging
Reach out to specific customer groups with personalised chats using segmentation tags.
Channel profiles
Securely capture customer IDs and channel profiles without authentication hassles.

Customers FAQ

PhilCare
"In just the first few months of using Proto's platform, PhilCare immediately felt an improvement in delivering our services."
Alex Aquino
CTO, PhilCare

1.23M

messages exchanged between customers and multilingual chatbot

See case study

Boost your CX productivity

Achieve unparalleled efficiency for your chatbots and agents with Proto's ChatGPT integrations.

ChatGPT for chatbots

Enhance your bots with the proGPT add-on within the Proto AICX Platform's Chatbots module.
Bot translation
Customer sentiment
Intent generation
Confusion replies

ChatGPT for agents

Assist your agents with the proGPT add-on within the Proto AICX Platform’s Livechat module.
Agent translation
Smart completion
Fix writing
Change tone

proGPT FAQ

National Bank of Rwanda
"The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels."
Gérard Nsabimana
Director of Market Conduct Supervision, NBR

36K

+50% YoY ▲

monthly chats

See case study

Engage customers proactively

Kickstart personalised chats with customers across multiple messaging apps to acquire, retain and expand revenue.

Chat at the right moment
Enable your bots to contact customers via these supported messaging apps with the proActive add-on within the Proto AICX Platform's Chatbots module.
*Subject to Meta’s messaging template allowances

proActive FAQ

Philippines Department of Trade & Industry
"The DTI Chatbot is built to speak the language of DTI's customers, understand their needs, and provide them with an immediate response accordingly."
Mary Jean Pacheco
Assistant Secretary & Head of Digital, Department of Trade and Industry

5x

increase in chats after proActive deployment

See case study

Track your CX proficiency

Get actionable satisfaction and sentiment insights from across your customers, chatbots and agents with real-time reporting.

Measure chatbot accuracy

Find opportunities to improve overall automation performance for your customers with the proAnalytics™ add-on within the Proto AICX Platform.

Monitor tickets and respondents

Get alerts and customised reports for ticket trends and respondent performance with the proAnalytics™ add-on within the Proto AICX Platform.

proAnalytics FAQ

TMCC
"We are elated to work with Proto to help give our patients a more efficient and convenient way to interact with us."
Roberto Muñoz
CEO, The Medical City Clinic

+273%

engagement in the first three months

See case study

Comply with data regulations

Adapt to local privacy laws with data storage and access options across the Proto AICX Platform.

Enhanced security

Enforce a defined range of IP addresses for agents to restrict access into your customer messaging system.

Customer profile iFrames

Embed your customer data into the Proto AICX Platform to keep personal information outside your messaging system.

proData FAQ

Book your demo

Discover your organisation’s suitability for AI customer experience

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Active soon
Jeni Dantoc

Account Executive

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Curtis Matlock

CEO

Proto AICX Platform FAQ