Integrated solution between Infivex and Proto to combine ticketing and multilingual chat across emerging American, Asian, and Western European markets.
Infivex will offer users of its new ticket management product, CHOC, an integrated solution with Proto’s multilingual AI chatbots for serving multilingual markets at scale.
Proto’s AI Customer Experience (AICX) solutions enable contact centres from diverse industries to automate scaling volumes of communication across local and mixed languages, such as Latvian, Tamil, and Tagalog. Proto chatbots can be deployed across popular messaging channels like Facebook Messenger, WhatsApp, Twitter, and SMS, allowing businesses to include the maximum number of local consumers.
Invfivex’s CHOC product will combine this functionality with collaborative project management features, reporting, document management, and AI-enabled knowledge base features. Proto’s integration with CHOC will allow users on the platform to provide 24/7 multilingual client support for underserved languages, streamlining project management and collaboration across new markets.
Infivex CEO Erik Lippens said: “We want to make IT more efficient so that businesses can run more smoothly and cost-effectively. To do this, we have introduced our new ticket management product, CHOC, which will help businesses to track and resolve issues more effectively. With Proto powering CHARLY, our chatbot, the product will be available to provide excellent customer support 24/7.”
Proto’s CEO Curtis Matlock said: “Proto is pleased to partner with Infivex for its ticketing solution, CHOC. Together, we’re able to provide Infivex clients with a single, convenient solution for automated high-volume messaging and case management across languages and timezones.”
Infivex started in January 2020 as a fusion of ideas by young entrepreneurs and seasoned IT experts who wanted to create a cutting-edge IT company focused on the emerging markets of America, Asia and Western Europe. The goal was to deliver a positive impact to organizations by providing the best software and IT services tailored to fit their unique needs.
Proto is the leader for inclusive chatbots and multilingual contact center automation in emerging markets. Proto’s AI Customer Experience (AICX) platform is powered by proprietary natural language processing (NLP) for under-resourced and rare languages. Proto's novel deep-learning techniques and regulatory partnerships maximize customer experience, protection, and lifetime value.