Control generative AI customer experiences

Instantly train chatbots with new information from URLs or documents, keeping responses up-to-date and relevant.

Deploy chatbots across 15+ channels, including web chat, WhatsApp, and Facebook Messenger, ensuring accessibility wherever your customers are.

Leverage generative AI for powerful chatbot conversations and switch between models from OpenAI, Anthropic and Cohere.

Support underserved customers across text and voice with Proto’s proprietary AI engine for languages like Tagalog and Kinyarwanda.

Tailor chatbot interactions to align with your brand voice and customer service guidelines, enhancing brand consistency.

Transition conversations from chatbot to live agents smoothly, maintaining context for a cohesive customer experience.

Accurately understand and respond to customer inquiries with AI-driven intent classification, improving resolution rates.

Offer customers the choice of voice or text-based interactions, catering to diverse preferences and accessibility needs.

Chatbots can respond with a synthetic voice in various user-configured languages, providing a richer, more engaging user experience.

Analyse customer sentiment in real-time, enabling empathetic responses and informed service adjustments.

Benefit from an assistant chatbot in the Proto AICX Platform ready to help with any questions and follow commands like adding team members or giving metrics and customer information.

Capability to export data directly from the Proto interface, facilitating ease of external reporting and analysis.