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BEXCS Logistics enhances customer experience with Proto AICX

5

min read

Published:
January 19, 2024

BEXCS Logistics, a leading logistics service in Asia, has recently chosen and successfully deployed Proto’s AICX Platform to enhance its customer experience and create a more secure and efficient logistics ecosystem.

Proto has been deployed across several channels including Webchat, Viber, and Messenger, allowing customers to easily access with BEXCS services and obtain the information they need in  English and local languages like Tagalog. By utilizing Proto’s GPT integrations, the BEXCS chatbot can understand customer inquiries and generate human-like responses, providing accurate and timely information. This not only saves time for both customers and logistics professionals but also improves overall customer satisfaction.

BEXCS Logistics Founder Marjorey Rubio said: "We are excited to partner with Proto and deploy their advanced AI technology to enhance our customer experience. Proto AICX has proven to be a valuable tool in helping us streamline our operations and provide more efficient and personalized customer support. We look forward to further collaborating with Proto to leverage their innovative solutions and continue delivering exceptional service."

In addition to customer support, AI-powered chatbots have a wide range of applications in the logistics sector. They can be used to facilitate booking services, and enable tracking of deliveries. This automation of repetitive tasks allows logistics professionals to focus on more complex and strategic aspects of their work, ultimately leading to increased efficiency, productivity and overall customer satisfaction.

Proto also expressed their enthusiasm for the collaboration with BEXCS Logistics.

Proto Global Sales Director Jennifer Dantoc said: "We are delighted to have BEXCS Logistics as our partner in deploying Proto AICX. By leveraging our AI-powered chatbot technology, BEXCS Logistics is taking a proactive step towards enhancing their customer experience and optimizing their logistics operations. We are committed to supporting BEXCS Logistics in their journey and are confident that our partnership will deliver great results."

With this successful deployment, BEXCS Logistics is well-positioned to provide an enhanced customer experience, improve operational efficiency, and build stronger customer relationships. This collaboration marks an exciting milestone for both companies and highlights the growing importance of AI-powered solutions in the logistics industry.

About BEXCS Logistics:

BEXCS Logistics is a leading player in the logistics sector, offering a wide range of services including freight forwarding, warehousing, transportation, and supply chain management. With a focus on customer satisfaction and operational excellence, BEXCS Logistics strives to provide innovative solutions that meet the evolving needs of its clients. For more information, visit bexcslogistics.com.

About Proto:

Proto is the leading generative AI platform for local customer experience. Powered by GPT and its own proprietary AI engine, Proto's AI Customer Experience (AICX) Platform automates transactions, tickets, bookings, and other high-volume interactions for local and mixed languages across text, voice and 20+ messaging channels. Proto is globally-recognized for its inclusive AICX solutions across the government, financial, health and e-commerce industries. For more information, visit proto.cx.

Contact info:

Website: Proto.cx
Contact: Jennifer Dantoc, Strategic Account Executive
E-mail: jennifer@proto.cx

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Written by
Jennifer Dantoc

Jeni is Proto’s Strategic Account Executive and has over 20 years of experience in business development, customer care, and software development.