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Proto’s AICX platform enhances Bitflex’s crypto trading customer education, security and support


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Bitflex deploys Proto’s AICX to enhance consumer experience and protection during cryptocurrency transactions, with verification and advisory messages across channels and languages.

To enhance  security and convenience of users' cryptocurrency transactions, Proto AICX incorporated a transaction ID checking and verification system for popular wallets, including BTC, ETH, and USDT. This integration enables users to verify their transactions efficiently, minimizing any potential concerns or delays.

Bitflex Business Operations Manager Jeffrey Yee said: "Partnering with Proto AICX marks a significant milestone for Bitflex as we prioritize delivering exceptional service and user-friendly experiences. Proto's AI-powered solutions enable us to streamline customer support, address user inquiries promptly, and create a more secure trading environment. This deployment reinforces our commitment to staying at the forefront of the cryptocurrency landscape."

To provide Bitflex users with a smooth and reliable customer experience, Proto implemented a robust ticketing system to enable users to easily track the progress of their inquiries and support requests transparently and in real-time.

Looking ahead, Bitflex and Proto AICX have exciting plans to expand communication channels to meet customers where they are, including integration with the Telegram messaging application. To support the linguistic diversity of Bitflex's customers, Proto will expand its implementation and customer support capabilities by adding multiple languages, including Chinese, Hindi, Spanish, French, German, Italian, Tagalog, Arabic, Afrikaans, Urdu, Russian, Bengali, Vietnamese, and Indonesian will be added to cater to a broader global audience.

Proto Asia Director Jennifer Dantoc said: "We are thrilled to collaborate with Bitflex in revolutionizing customer support and user experience within the dynamic crypto industry. Our advanced AI solutions will empower Bitflex to provide seamless communication, efficient transaction verification, and enhanced support tracking for their users. We look forward to driving innovation and customer satisfaction together."

Bitflex and Proto AICX are excited to collaborate on a roadmap to unveil upcoming features to enhance the user experience, promising additional convenience, integrations and functionality. As leaders in the cryptocurrency industry, they remain committed to continuous improvement, providing exceptional service, and driving innovation.

About Proto AICX:

Proto is the local communications platform for business and government. Powered by proprietary natural language processing, Proto's AI Customer Experience (AICX) platform automates transactions, tickets, bookings  and other high-volume messaging for low-resourced and mixed languages. Proto is globally recognized for its AICX innovation, supervisory solutions and improved customer experiences across multiple industries, including government, financial, gaming, health and transport services. For more information, visit

About Bitflex:

Bitflex is a renowned player in the cryptocurrency industry, offering a secure and user-friendly platform for trading various digital assets. With a commitment to exceptional customer service and cutting-edge technology, Bitflex strives to provide a seamless and reliable cryptocurrency trading experience for users worldwide.

Contact info

Website: Proto
Contact: Jennifer Dantoc, Director of Asia

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