Proto, a leading provider of AI Customer Experience (AICX) solutions across financial industry contact centres is available on the Temenos Exchange, the open marketplace for fintech solutions.
The Proto AICX platform enables financial institutions from central banks to microfinance to automate customer service interactions such as complaints, accounts setups, loan applications, and payments across local and mixed languages like Hindi, Kinyarwanda, and Taglish (mix of Tagalog and English). Proto's platform is omnichannel across websites, apps, SMS, WhatsApp, LINE, Twitter, and other popular messaging apps.
Temenos Exchange brings open innovation to market faster, and at scale. The marketplace offers pre-integrated and approved fintech solutions that can be easily deployed on top of Temenos open platform for composable banking--enabling banks to accelerate the creation of new financial services while reducing development costs.
Temenos Director of Innovation and Ecosystems Martin Bailey said: “Temenos Exchange acts as an accelerator for fintechs and software developers, helping them develop, validate and monetise new banking solutions. Joining Temenos Exchange means Proto can write once and sell its solution across a vast banking audience of more than 3,000 clients in 150 countries. Collectively, this community serves the banking needs of 1.2 billion people worldwide.”
Proto CEO Curtis Matlock said: "AI-enabled chat banking for low-resourced languages in the emerging world requires one scarce resource: data. With Proto's deployment for financial consumer engagement across entire banking and insurance industries in countries such as Rwanda, our local chat banking product capability is ready for the massive scale that the Temenos Exchange provides.”
Temenos is the market-leading software and banking services company for financial services providers in all sectors and sizes. Solutions can be provisioned by Temenos as SaaS on all of the major cloud platforms, or even on-premises – always underpinned by a single common code base.
Proto is the leader for multilingual contact center automation in emerging markets. Proto’s AI Customer Experience (AICX) platform is powered by proprietary natural language processing (NLP) for under-resourced and rare languages. Proto's novel deep-learning techniques and regulatory partnerships maximise customer experience, protection, and lifetime value.