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Protect your citizens

Proto delivers sovereign AI deployments for regulators and public services.

14.4M interactions handled annually +240% YoY

14.4M interactions handled annually +240% YoY

The multilingual Proto chatbot empowers consumers by providing an accessible channel for complaints, supporting the central bank’s commitment to financial service innovation.

550K interactions handled monthly +80% YoY

550K interactions handled monthly +80% YoY

The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.
tgl
Tagalog
ceb
Cebuano
rw
Kinyarwanda
kua
Oshiwambo
Speak in 100+ languages
Local Languages

Engage everyone in their native language

Proto's local language models extend access and security beyond generative AI.

Proactive customer support

Proto is the AI partner for leaders in digital finance, healthcare, and tourism.

85% inquiries automated +16%YoY

85% inquiries automated +16%YoY

With Proto we've increased our customer support capacity by 30% across our 12 million wallets. The AI agent instantly answers customers in their preferred language, freeing our staff to focus on more complex issues.
AI agent rollout marks a significant step forward in enhancing our customer experience, ensuring we're available whenever and wherever our customers need us most. This innovation will deliver tremendous value by increasing efficiency, responsiveness, and satisfaction across all touchpoints.

52% inquiries automated

52% inquiries automated

We are elated to work with Proto to help give our patients a more efficient and convenient way to interact with us.

57K patients engaged annually

57K patients engaged annually

In just the first few months of using Proto's platform, PhilCare immediately felt an improvement in delivering our services.
ISO 27001
SOC 2 Type II
HIPAA
Dedicated LLM
AI Assistant switching
CRM and IVR integrations
On-premise hosting
Custom SSO configuration
Roadmap prioritisation
Surveillance metrics
Unlimited support
ISO 27001
SOC 2 Type II
HIPAA
Dedicated LLM
AI Assistant switching
CRM and IVR integrations
On-premise hosting
Custom SSO configuration
Roadmap prioritization
Surveillance metrics
Unlimited support

Process every interaction

Messages
Send and receive text messages.
Voice
Send and receive voice messages.
Emails
Send and receive ticketing emails.
Translations
Help live agents serve 100+ languages.
Auto-tags
Automate tag selection across chats.
Auto-fields
Automate custom fields assignment.
Summaries
Review chat and ticket summaries.
Scrapes
Enterprise
Analyse posts and comments across social media.
Insights
Enterprise
Generate text and graphical analysis.

Consult an expert

Let's discuss your local and secure AI deployment.

Read the latest

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Government
Client Stories

Bank of Mozambique deploys Proto’s AI agent to improve financial education and consumer protection

Banco de Moçambique has deployed a multilingual AI agent powered by Proto to improve access to reliable financial information and strengthen consumer protection.

News
Government
Client Stories

Rwanda’s government and Proto partner to deploy integrated AI citizen support agents

Proto partners with Rwanda’s government to deploy AI citizen support agents, enhancing trust in public services through automated engagement and complaint resolution.