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tgl
Tagalog
ceb
Cebuano
rw
Kinyarwanda
kua
Oshiwambo
Speak in 100+ languages

Engage everyone in their native language

Proto's local language models extend access and security beyond generative AI.

Progress for your enterprise

Proto is the AI partner for leaders in digital finance, healthcare and tourism.

85% inquiries automated +16%YoY

85% inquiries automated +16%YoY

With Proto's solution, we've increased our handling capacity by 30% across our 12 million wallets. The AI instantly shares information with customers in their preferred language, freeing our agents to focus on more complex issues.

14.4M interactions handled annually +240% YoY

14.4M interactions handled annually +240% YoY

The multilingual Proto chatbot empowers consumers by providing an accessible channel for complaints, supporting the central bank’s commitment to financial service innovation.

52% inquiries automated

52% inquiries automated

We are elated to work with Proto to help give our patients a more efficient and convenient way to interact with us.

550K interactions handled monthly +80% YoY

550K interactions handled monthly +80% YoY

The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.
ISO 27001
SOC 2 Type II
Dedicated LLM
Live translation
AI Assistant switching
Hybrid hosting
On-premise hosting
Unlimited users and teams
Web scraping
Surveillance metrics
Unlimited support
ISO 27001
SOC 2 Type II
Dedicated LLM
Live translation
AI Assistant switching
Hybrid hosting
On-premise hosting
Unlimited users and teams
Web scraping
Surveillance metrics
Unlimited support

Process every interaction

Messages
Send and receive text messages through SMS and apps.
Voice
Send and receive voice messages through IVR and apps.
Emails
Send and receive emails for tickets.
Translations
Provide translation for live agents across 100+ languages.
Auto-tags
Automate tag assignment across chats, tickets, and people.
Auto-fields
Automate custom fields population from conversation context.
Summaries
Review short context and sentiment descriptions across chats and tickets.
Scrapes
Enterprise
Analyse posts and comments across Facebook, X, app stores, and websites.
Insights
Enterprise
Generate text and graphical analysis from your data.

Consult an expert

Let's discuss your local and secure AI deployment.

Read the latest

News
Government
Client Stories

Rwanda’s government and Proto partner to deploy integrated AI citizen support agents

Proto partners with Rwanda’s government to deploy AI citizen support agents, enhancing trust in public services through automated engagement and complaint resolution.

News
Proto

Proto and FNA win the G20 TechSprint’s cybercrime and fraud solution award

FNA and Proto won the G20 TechSprint 2025 award for their Anti-Scam Centre platform, promoting rapid scam reporting and fund recovery.