AICX Platform

Your communication platform for local customers

Supercharge your multilingual contact centre with the most specialised AI Customer Experience (AICX) platform for chatbots, livechat, ticketing, CRM and hosting, with add-ons for analytics, proactive messaging, ChatGPT and popular apps.

trusted by global businesses and government agencies


Control your generated AI customer experience

Proto’s AICX Platform delivers multilingual automation with its Chatbots module for APIs, branch logic and more.

Integrate external data effortlessly using JSON APIs within your bot’s dialogue.
Empower bots to chat in 100+ common and underserved languages.
Gather unlimited text and files from customers to simplify data collection.
proGPT add-on logo
V3 Coming soon
Unleash ChatGPT for bot building
Save hours with the Proto's GPT add-on for bot intent generation and dialogue translation.
Agent translation
Change tone
Intent variations
proActive add-on logo
V3 Coming soon
Drive new revenue
Kickstart customer chats with personalised and event-based messages.
proApps add-on logo
Deploy everywhere
Integrate bots with popular messaging, helpdesk and web scraping apps.
Discover proApps™
The DTI Chatbot is built to speak the language of DTI's customers, understand their needs, and provide them with an immediate response accordingly.


increase in chats after proActive deployment

Mary Jean Pacheco
Assistant Secretary & Head of Digital, Department of Trade and Industry
Read the story
The DTI improves citizen experience with AI-enabled citizen support

Route chats to your human agents

Proto’s AICX Platform combines human agents and AI with its Livechat module for chat routing, canned replies and more.

Team management
Design agent teams with permissions,  assignment logic and status updates.
Agent handover
Route chats from bots and agents with warm handovers and full context.
Custom loadouts
Provide agents with curated tags, canned replies and customer data.
proGPT add-on logo
V3 Coming soon
Unleash ChatGPT for agent workflow
Generate chat summaries, message tone changing and more to save agents' time on the most repetitive tasks.
Agent translation
Change tone
Chat summary
Smart completion
proApps add-on logo
Empower agents with omnichannel
Chat with customers across the popular messaging apps like WhatsApp, LINE and Telegram, plus webchat and SMS.
Discover proApps™
We needed an AI-based solution to automate player support in 10 languages for 600+ chats per day. Proto does it all via webchat, LINE and Telegram and integrates with our player management system.


players requests handled by multilingual chatbot

Felipe Rezende
Yolo Group, Project Manager
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Automated multilingual player experience for

Track and resolve customer cases

Proto’s AICX Platform combines customer cases and AI with its Tickets module for auto-categorisation, referrals and more.

Case management
Generate cases with auto-filled data from chatbots.
Refer customer cases to third-parties and track case communication.
Email integration
Respond to case updates via Proto or your company's email.
Proto's AI-powered solutions enable us to streamline customer support, address user inquiries promptly, and create a more secure trading environment. This deployment reinforces our commitment to staying at the forefront of the cryptocurrency landscape.


increase in usage via multilingual chatbot

Jeffrey Yee
Business Operations Manager, Bitflex
Read the story
Enhance crypto trader experience and protection

Manage your global customer profiles

Proto’s AICX Platform combines CRM features and AI with its Customers module for tagging, profiles and more.

Customer profiles
Streamline the process of auto-creating, managing and utilising insights from unique customer profiles.
Reach out to specific customer groups with personalised chats using segmentation tags.
Channel profiles
Securely capture customer IDs and channel profiles without authentication hassles.
We are excited that we can serve our customers more efficiently with Proto through our digital platforms.


reduction in customer wait time with multilingual chatbot

Kasali Mwaba Kaingu
Executive Head of Strategic Marketing and Communications, First National Bank
Read the story
FNB Zambia improves customer support with AI-enabled banking
proGPT add-on logo
V3 Coming soon

Boost your CX productivity

Achieve unparalleled efficiency for your bots and agents with Proto's ChatGPT integrations.

ChatGPT for bot building
Enhance your bots with the proGPT add-on within the Proto AICX Platform's Chatbots module.
Change tone
Intent generation
Confusion replies
ChatGPT for agent tasks
Assist your agents with the proGPT add-on within the Proto AICX Platform’s Livechat module.
Agent translation
Smart completion
Fix writing
Change tone
proActive add-on logo
V3 Coming soon

Engage customers proactively

Kickstart personalised chats with customers across multiple apps to acquire and retain revenue.

Chat at the right moment
Enable your bots to contact customers via these supported messaging apps with the proActive add-on within the Proto AICX Platform's Chatbots module.
*Subject to Meta’s messaging template allowances
proAnalytics add-on logo
V3 Coming soon

Track your contact proficiency

Get actionable insights from across your customers, bots and agents with real-time reporting.

Measure your bot accuracy
Find detailed opportunities to improve overall automation performance for your customers with the proAnalytics add-on within the Proto AICX Platform.
Monitor tickets and respondents
Get alerts and customised reports for ticket trends and respondent performance with the proAnalytics add-on within the Proto AICX Platform.
V3 Coming soon

Comply with data privacy regulations

Adapt to local privacy laws with data storage and access options across the Proto AICX Platform.

Bring your database
Seamlessly transmit and receive customer data from Azure SQL, MySQL, MariaDB and PostgreSQL databases while safeguarding sensitive information from cloud storage.
Comply with national laws
Conform to data privacy regulations while avoiding the high costs associated with on-premise hosting of contact centre software.
In just the first few months of using Proto's platform, PhilCare immediately felt an improvement in delivering our services.


messages exchanged between customers and multilingual chatbot

Alex Aquino
CTO, PhilCare
Read the story
AI-enabled healthcare support in the Philippines