AICX Platform

Your communication platform for local customers

Supercharge your multilingual contact centre with the most specialised AI Customer Experience (AICX) platform for chatbots, livechat, ticketing, CRM and hosting, with add-ons for analytics, proactive messaging, ChatGPT and popular apps.

Chatbots

Outperform basic bots with multilingual automation capable of advanced logic and integrations.

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Livechat

Relieve human agents with chatbots that answer repetitive multilingual queries.

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Tickets

Deliver customer resolution with auto-categorisation & referrals.

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Hosting

Deploy hybrid data storage for data privacy compliance.

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Customers

Provide personalised engagement for customers with saved profile info and preferences.

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trusted by global businesses and government agencies

AICX Add-Ons

Powerful add-ons for superior customer experience

Take your customer experience to the next level with the Proto AICX Platform's add-ons for ChatGPT, messaging apps & helpdesks, proactive chatting and more.

Boost your CX productivity

Unleash unparalleled efficiency for your bots and agents with the Proto AICX Platform's controlled ChatGPT integrations.

Discover proGPT

Integrate your preferred tools

Extend your customer experience capability with popular integrations for messaging, helpdesks and web scraping.

Discover proApps™

Engage more customers

Kickstart personalised chats with customers to generate and retain revenue.

Discover proActive™

Understand local languages

Serve customers in local and mixed languages beyond the limits of large language models.

Discover proLocal™

Track your CX metrics

Get actionable insights across your customers, bots and agents with real-time reporting.

Discover proAnalytics™

Chatbots

Control your generated AI customer experience

Proto’s AICX Platform delivers multilingual automation with its Chatbots module for APIs, branch logic and more.

Integrations

Integrate external data effortlessly using JSON APIs within your bot’s dialogue.

Multilingual

Empower bots to chat in 100+ common and underserved languages.

Surveys

Gather unlimited text and files from customers to simplify data collection.

Unleash ChatGPT for bot building

Save hours with the Proto's GPT add-on for bot intent generation and dialogue translation.

Auto translations

Tone changing

Intent variations

Drive new revenue

Kickstart customer chats with personalised and event-based messages.

Deploy everywhere

Integrate bots with popular messaging, helpdesk and web scraping apps.

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The DTI Chatbot is built to speak the language of DTI's customers, understand their needs, and provide them with an immediate response accordingly.

5x

increase in chats after proActive deployment

Mary Jean Pacheco

Assistant Secretary & Head of Digital, Department of Trade and Industry

Read the story

Livechat

Route chats to your human agents

Proto’s AICX Platform combines human agents and AI with its Livechat module for chat routing, canned replies and more.

Team management

Design agent teams with specific roles & permissions, chat assignment logic, and online status updates.

Agent handover

Route bot chats to human agents or takeover from other agents with warm handovers and full context.

Custom loadouts

Provide agents with curated tags, canned replies, customer data integrations and more.

Unleash ChatGPT for agent workflow

Generate chat summaries and agent message tone, correction & translation to save agents' time on the most repetitive tasks.

Auto translations

Tone changing

Chat summaries

Dialogue suggestions

Empower agents with omnichannel

Chat with customers across the popular messaging apps like WhatsApp, LINE, Telegram and Messenger, in addition to webchat and SMS.

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We needed an AI-based solution to automate player support in 10 languages for 600+ chats per day. Proto does it all via webchat, LINE and Telegram and integrates with our player management system.

60%

requests handled by chatbot

Felipe Rezende

Yolo Group, Project Manager

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Tickets

Track and resolve customer cases

Proto’s AICX Platform combines customer cases and AI with its Tickets module for auto-categorisation, respondents and more.

Case management

Generate cases with auto-filled data from chatbot triggers or agent actions.

Respondents

Refer customer cases to third-parties and track case communication.

Email integration

Respond to case updates via Proto or your company's email.

"Proto's AI-powered solutions enable us to streamline customer support, address user inquiries promptly, and create a more secure trading environment. This deployment reinforces our commitment to staying at the forefront of the cryptocurrency landscape."

2x

increase in engaged usage

Jeffrey Yee

Business Operations Manager, Bitflex

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Customers

Manage your global customer profiles

Proto’s AICX Platform combines CRM features and AI with its Customers module for tagging, profiles and more.

Customer profiles

Streamline the process of auto-creating, managing and utilising insights from unique customer profiles.

Tagging

Reach out to specific customer groups with personalised chats using segmentation tags.

Channel profiles

Securely capture customer IDs and channel profiles without authentication hassles.

We are excited that we can serve our customers more efficiently with Proto through our digital platforms.

820x

reduction in wait times

Kasali Mwaba Kaingu

Executive Head of Strategic Marketing and Communications, First National Bank

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Hosting

Comply with data privacy regulations

Proto’s AICX Platform adapts to local privacy laws with its Hosting module for hybrid deployments and data storage.

Bring your database

Seamlessly transmit and receive customer data from Azure SQL, MySQL, MariaDB and PostgreSQL databases while safeguarding sensitive information from cloud storage.

Comply with national laws

Conform to data privacy regulations while avoiding the high costs associated with on-premise hosting of contact centre software.

In just the first few months of using Proto's platform, PhilCare immediately felt an improvement in delivering our services.

1.23M+

messages exchanged

Alex Aquino

CTO, PhilCare

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Boost your CX productivity

Achieve unparalleled efficiency for your bots and agents with Proto's ChatGPT integrations.

ChatGPT for bot building

Enhance your bots with the proGPT add-on within the Proto AICX Platform's Chatbots module.

Auto-translations

Tone changing

Intent generation

Confusion replies

ChatGPT for agent tasks

Assist your agents with the proGPT add-on within the Proto AICX Platform’s Livechat module.

Auto-translations

Message suggestion

Message correction

Tone changing

Engage customers proactively

Kickstart personalised chats with customers across multiple apps to acquire and retain revenue.

Chat at the right moment

Enable your bots to contact customers via these supported messaging apps with the proActive™ add-on within the Proto AICX Platform's Chatbots module.

Webchat

SMS

LINE

Messenger*

WhatsApp*

*Subject to Meta’s messaging template allowances

Track your contact proficiency

Get actionable insights from across your customers, bots and agents with real-time reporting.

Measure your bot accuracy

Find detailed opportunities to improve overall automation performance for your customers with the proAnalytics™ add-on within the Proto AICX Platform.

Monitor tickets and respondents

Get alerts and customised reports for ticket trends and respondent performance with the proAnalytics™ add-on within the Proto AICX Platform.

Your communication platform for local customers

trusted by global businesses and government agencies

Powerful add-ons for superior customer experience

Control your generated AI customer experience

5x

Route chats to your human agents

60%

Track and resolve customer cases

2x

Manage your global customer profiles

820x

Comply with data privacy regulations

1.23M+

Boost your CX productivity

Engage customers proactively

Track your contact proficiency

Reach your localcustomers

Reach your local
customers