Chat | Proto

Why is AICX about inclusion in 2021?

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Chat

Save agents from repetition

Never allow agent turnover and wait times to hurt customer experience. Proto's Chat repurposes agents for second-tier and urgent support.

14 Day Trial SAVINGS

Chat relieves customer support agents by only transferring the most qualified chats, which are routed by team, language, and more.

Katherine Zhang

Product Manager

Agent takeover

Pass chatbot conversations to human agents,
with seamless handover and full context.

Team routing

Assign chats to agents automatically,
with filtering for language, country, and more.

Other AICX products

Designer for multilingual chatbot dialogue.

Ticketing for customer cases gathered by chatbots.

Suggestions for improving chatbot dialogue.

Network effects

Powered by constant HermesAI™ learning across language domains.

Regulator compliance

Built in partnership with supervisory authorities across the Global South.

Global security

End-to-end encryption and secure connector for local databases.

PROFIT TECH

Controlled costs for scaling services across new and existing markets.

CONSUMER PROTECTION

Automated complaints processing for regulated digital ecosystems.

INCLUSION FOCUSED

Designed for consumers at the bottom of the pyramid.

AI customer experience can be inclusive.