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Chat

Save agents from repetition

Never allow agent turnover and wait times to hurt customer experience. Proto's Chat repurposes agents for second-tier and urgent support.

Chat relieves customer support agents by only transferring the most qualified chats, which are routed by team, language, and more.
Katherine Zhang
UX/UI Designer

Agent takeover

Pass chatbot conversations to human agents, with seamless handover and full context.

Team routing

Assign chats to agents automatically,
with filtering for language, country, and more.