Chat

Proto CX automation for helping agents

Relieve your support agents with chatbots that answer repetitive multilingual queries.

Chat

Agent takeover

Pass chatbot conversations to human agents, with seamless handover and full context.
Let customers offer instant feedback with surveys conducted in the chat window.

Chat

Team routing

Assign chats to agents automatically, with filtering for language, country and more.
Create teams with permission structures that meet your organizational needs.

Other AICX products

Designer for multilingual chatbot dialogue.

Livechat for human and chatbot conversations.

Omnichannel ticketing for customer cases.

Suggestions for improving chatbot dialogue.

Customer profiles for personalized engagement.

Custom reporting for agent and bot performance.

Hybrid hosting options for customer data privacy.