Humans

Proto chatbots for customer profiles

Save customer preferences and behaviour to deliver better service. Proto's Humans enables personalized and proactive chatbot dialogue.

14 day trial pricing

Proto's Humans keeps track of customer info, allowing chatbots to send personalized messages based on enduser behaviour and profile.

Brittany Martin

Head of Customer Experience

Humans

Authentication
& tagging

Link authentication methods and known entities to customers.

Humans

Channel profiles

Capture all customer IDs and channel profiles without authentication.

Other AICX products

Designer for multilingual chatbot dialogue.

Livechat for human and chatbot conversations.

Ticketing for customer cases gathered by chatbots.

Suggestions for improving chatbot dialogue.

Customer profiles for personalized engagement.

Custom reporting for agent and bot performance.

Powered by constant HermesAI™ learning across language domains.

Built in partnership with supervisory authorities across the Global South.

End-to-end encryption and secure connector for local databases.

Controlled costs for scaling services across new and existing markets.

Automated complaints processing for regulated digital ecosystems.

Designed for consumers at the bottom of the pyramid.

AI customer experience can be inclusive.