Humans

Proto CX automation for customer relationships

Target customer segments with proactive messages based on saved customer data and behaviour.

Humans

Authentication
& tagging

Link authentication methods and known entities to customers.
Target specific customer groups with personalised chats based on segmentation tags.

Humans

Channel profiles

Capture all customer IDs and channel profiles without authentication.
Filter customers by attributes or search based on specific chat keywords.

Other AICX products

Designer for multilingual chatbot dialogue.

Livechat for human and chatbot conversations.

Omnichannel ticketing for customer cases.

Suggestions for improving chatbot dialogue.

Customer profiles for personalized engagement.

Custom reporting for agent and bot performance.

Hybrid hosting options for customer data privacy.