News and Insights
What we’re building and learning. For outcomes, see Client Stories.
Muraho! Proto voice AI agents now speak Kinyarwanda
Kinyarwanda voice support for AI-powered voice assistants – natural ASR and text-to-speech that helps organisations deliver accessible, local-language service across messaging channels and high-volume workflows.
Proto and Tazama partner to combine scam detection and reporting
Proto and Tazama are collaborating to connect open transaction monitoring with real regulatory workflows – linking financial crime detection to supervision, investigation, and consumer redress in live environments.
AI analysis and improved visibility controls - January 2026
January introduces AI analysis – automated conversation summaries plus sentiment and emotion insights – alongside improved inbox visibility, more granular analytics access, and a set of export, filtering, and reliability updates.
Proto and Apex Business Solutions partner to expand AI agent deployment in Namibia
Proto and Apex Business Solutions partner to deploy AI agents across Namibia’s financial institutions and public sector – combining local advisory expertise with enterprise-grade AI technology.
Ongiini? Proto voice AI agents now speak Oshiwambo
Proto has launched its voice AI technology for Oshiwambo, enhancing communication in key sectors and empowering underserved communities in Namibia.
CSAT analytics and extended local language support – December 2025
Adds Kinyarwanda and Oshiwambo VoiceAI support, AI agent switching on WhatsApp and Messenger, a redesigned CSAT analytics experience, plus export and reliability improvements.
Cybercrime Investigation and Coordinating Centre of the Philippines deploys Proto AI agent for rapid scam reporting
The Cybercrime Investigation and Coordinating Centre of the Philippines has deployed a Proto AI agent to enhance rapid scam reporting and improve consumer protection.
Proto delivers voice AI for underserved languages with Canada’s ScaleAI funding
Proto, supported by ScaleAI, enhances voice AI for underserved languages, bridging digital divides in Africa and Asia with automated speech recognition technology.
Namibia launches AI agents for citizen support and complaint resolution
Namibia’s government is launching Proto's AI agent system to streamline citizen support and enhance consumer protection.
Proto and Gogolook partner for AI agents at anti-scam centres
Proto partners with Gogolook to integrate real-time scam detection into its AI platform, enhancing digital safety for citizens in the Philippines.
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