Predictable automation pricing
Starter
Test workflow automation
$0
- 1,000 interactions
- 1 AI agent
- AI agent switching
- 2 channels
- 2 training data sources
- 2 users
- 1 team
- Basic analytics
- Voice messaging
- Live translation
- Summaries
- Sentiment and emotion
- Auto-tags and auto-fields
- Scrapes
- Insights
TRY STARTER
View all Starter features
Lite
Automate basic support
$135
$150
per month
- 5,000 interactions
- 2 AI agents
- AI agent switching
- 6 channels
- 5 training data sources
- 3 users
- 1 team
- Basic analytics
- Voice messaging
- Live translation
- Summaries
- Sentiment and emotion
- Auto-tags and auto-fields
- Scrapes
- Insights
Go Lite
View all Lite features
Pro
Automate scaling support
$890
$990
per month
- 25,000 interactions
- 2 AI agents
- AI agent switching
- 6 channels
- 10 training data sources
- 5 users
- 2 teams
- Advanced analytics
- Voice messaging
- Live translation
- Summaries
- Sentiment and emotion
- Auto-tags and auto-fields
- Scrapes
- Insights
Go Pro
View all Pro features
Total
Automate contact centres
$1,790
$1,990
per month
- 50,000 interactions
- 6 AI agents
- AI agent switching
- All channels
- 20 training data sources
- 10 users
- 4 teams
- Advanced analytics
- Voice messaging
- Live translation
- Summaries
- Sentiment and emotion
- Auto-tags and auto-fields
- Scrapes
- Insights
Go Total
View all Total features
Enterprise
Automate institutional workflows
from
$4,500
per month
- 100,000+ interactions
- All features, unlimited
- AI agent switching
- On-premise hostingMax
- Unlimited supportMax
- Custom integrationsMax
- Roadmap prioritisationMax
- Complete analytics
- Voice messaging
- Live translation
- Summaries
- Sentiment and emotion
- Auto-tags and auto-fields
- Scrapes
- Insights
Calculate
View all Enterprise features
Process every interaction
Messages
Send and receive text messages.
Voice
Send and receive voice messages.
Emails
Send and receive ticketing emails.
Translations
Help live agents serve 100+ languages.
Auto-tags
Automate tag selection across chats.
Auto-fields
Automate custom fields assignment.
Summaries
Review chat and ticket summaries.
Scrapes
Analyse posts and comments across social media.
Insights
Generate text and graphical analysis.
View all features
from $890 $990 per month, billed annually Go Free | Starter $0 | Lite $135 $150 per month | Pro $890 $990 per month | Total $1,790 $1,990 per month | Enterprise from $4,500 per month |
|---|---|---|---|---|---|
Interactions Text or voice messages, emails, AI summaries, auto-tagging, web scrapes and correlations performed by the Proto AICX Platform. | 1,000 | 5,000 | 25,000 | 50,000 | 100,000 |
Additional interactions When enabled, additional interactions are applied automatically when you reach your monthly limit. | 2,000 for $100 | Calculate | |||
AI Agents | |||||
Configuration | |||||
Customised AI agents Create your AI agent for local and secure workflows. | 1 agent | 2 agents | 2 agents | 6 agents | Unlimited |
Multi-channel deployment Deploy your AI agent across text and voice channels. | |||||
Voice messaging Enable AI agent voice communication on messaging apps. | |||||
Multilingual interactions Support 100+ languages including underserved and mixed languages. | 2 languages | 2 languages | 4 languages | 6 languages | Unlimited |
Proactive interactions Engage website visitors with proactive messages triggered by page rules and APIs. | |||||
Unlimited support Get ongoing workflow automation service with weekly touchpoints and quarterly business reviews. | Enterprise Max | ||||
Training | |||||
OpenAI ChatGPT Power your AI agent with the latest models from OpenAI. | |||||
DeepSeek Power your AI agent with the latest models from Deepseek. | |||||
Dedicated LLM Power your AI agent with a custom large language model. | Enterprise Max | ||||
Data sources Train AI agents from websites, documents, and text snippets. | 2 sources | 5 sources | 10 sources | 20 sources | Unlimited |
Data auto-syncing The frequency that assistants can retrain on provided URLs. | Monthly | Monthly | Weekly | Daily | Every 12 hours |
SharePoint Connect with SharePoint for massive data training and document management. | |||||
Actions | |||||
Custom actions Create scripted chat flows by designing custom triggers and actions. | |||||
AI agent switching Enable seamless and secure handover within a network of AI agents. | |||||
Live agent intervention Enable your live agents to seamlessly intervene in AI-led conversations. | |||||
Chat memory Use chat variables to store information from a chat session. | |||||
API actions Supercharge your AI assistant with API calls, allowing it to send custom requests to external systems and receive responses. | |||||
Webhook Enhance assistants and livechats with unique user actions to trigger key communications. | |||||
OpenAI Vision Image recognition solution for troubleshooting customer issues. | |||||
Inbox | |||||
Configuration | |||||
Combined tickets & chats Centralise communication streams in one place for simpler management of audience interactions for agents. | |||||
Chat-to-ticket conversion Seamlessly convert live chats into tickets to continue issue support. | |||||
Integrated person profile Access a person's profile and contextual data like chat history, notes, and tags without leaving the Inbox. | |||||
Multi-functional search Use the search function to quickly refer to previous discussions in the conversation thread. | |||||
Inbox views Customise your inbox to focus on the most relevant messages. | 1 custom view | 1 custom view | 3 custom views | 5 custom views | Unlimited |
Multi-chat layout Enable agents to view and manage multiple conversations simultaneously on one screen for improved productivity. | 2 simultaneous chats | 3 simultaneous chats | Unlimited | ||
Messaging | |||||
Voice messaging Receive and generate voice messages for faster, more intuitive communication with customers across popular apps. | |||||
Transcripts Automatically transcribe voice messages into text – enabling live reps to read and respond directly from the Inbox. | |||||
Live translation Agent-facing translation feature for real-time, cross-language communication in your inbox. | |||||
Change tone Empower agents to align with the desired customer service tone by making communication more friendly, casual, or formal in real-time. | |||||
Fix writing Ensure professional and accurate communication by correcting grammar and spelling, and previewing changes in real-time as agents draft messages. | |||||
Modify writing Adjust message length and complexity in real-time as agents draft messages. | |||||
Attachments & emojis Enhance chats with emojis and attachment capabilities to enrich the customer support experience. | |||||
Canned replies Use pre-written responses for common queries to expedite communication and ensure consistency. | 1 reply | 5 replies | 10 replies | 20 replies | Unlimited |
Template responses Utilise and customise HTML email template responses for faster and more consistent ticket communication. | 1 template | 5 templates | 10 templates | 20 templates | Unlimited |
Intelligence | |||||
Auto-apply tags Automatically apply tags to livechats and tickets using AI analysis of people chat history. | |||||
Auto-fill custom fields Automatically populate predefined fields in chats and tickets based on conversation context. | |||||
Summaries Generate concise descriptions and sentiment for livechats and tickets. | |||||
Sentiment analysis Identify the sentiment of each conversation – positive, negative, or neutral – to gauge customer satisfaction. | |||||
Collaboration | |||||
Live agent collaboration Facilitate collaboration among agents with shared views and notes for a unified resolution approach. | |||||
Conversation notes Agents can add internal notes within the conversation panel or chat for better organisation and task prioritisation. | |||||
Live agent & team transfer Transfer chats and tickets to another live agent or team. | |||||
Livechat | |||||
Auto-chat assignment Assign chats to the appropriate live reps or teams based on predefined criteria for quicker resolution. | Balanced | Balanced, Random | Balanced, Random, Round Robin | All | All |
Export chats Export data directly from the platform for external reporting and analysis. | |||||
Filtering and search Efficiently locate and manage chats using search options and filters. | |||||
Livechat statuses Define and customise livechat statuses to accurately reflect the lifecycle of audience issues. | |||||
Livechat tagging Use shared tags to categorise and organise chats, tickets, and people for improved management and reporting. | 2 tags | 2 tags | 8 tags | Unlimited | Unlimited |
Tag groups Apply multiple tags at once to chats, tickets, and people using shared tag groups. | 1 tag groups | 6 tag groups | Unlimited | ||
Auto-apply tags Automatically apply tags to livechats using AI analysis of people chat history. | |||||
Auto fill custom fields Automatically populate predefined fields in chats based on conversation context. | |||||
Summaries Generate concise descriptions and sentiment for livechats. | |||||
Sentiment analysis Identify the sentiment of each conversation – positive, negative, or neutral – to gauge customer satisfaction. | |||||
Tickets | |||||
Automatic ticket creation Create tickets automatically, leveraging info collected from chats to auto-populate and auto-assign the new cases. | |||||
Linked chats Easily associate a ticket’s source with the corresponding conversation if it escalated from a chat. | |||||
Auto-escalation Automatically escalates unresolved or high-priority tickets based on predefined rules, ensuring timely response and issue resolution without manual intervention. | |||||
Export tickets Export data directly from the platform for external reporting and analysis. | |||||
Custom email domains Manage and respond to ticket updates directly in Proto, thanks to integration with your email system. | 1 custom domain | 1 custom domains | 3 custom domains | Unlimited | |
Filtering and search Efficiently locate and manage tickets using search options and filters. | |||||
Custom ticket status Define and customise ticket statuses to accurately reflect the lifecycle of customer issues. | |||||
Ticket tagging Use shared tags to categorise and organise chats, tickets, and people for improved management and reporting. | 2 tags | 2 tags | 8 tags | Unlimited | Unlimited |
Tag groups Apply multiple tags at once to chats, tickets, and people using shared tag groups. | 1 tag groups | 6 tag groups | Unlimited | ||
Auto-apply tags Automatically apply tags to tickets using AI analysis of people chat history. | |||||
Auto-fill custom fields Automatically populate predefined fields in chats and tickets based on conversation context. | |||||
Summaries Generate concise descriptions and sentiment for tickets. | |||||
Sentiment analysis Identify the sentiment of each conversation – positive, negative, or neutral – to gauge customer satisfaction. | |||||
People | |||||
Detailed person view View all person information captured by AI Assistants, your CRM, and agents at a glance. | |||||
Filtering and search Efficiently locate and manage people using search options and filters. | |||||
Audience notes Add internal notes about the person or their historical interactions for easy reference. | |||||
Custom profiles Embed iFrames to display a person's profile pages from your CRM, backoffice, or other solutions within the platform for quick access. | |||||
Audience tagging Use shared tags to categorise and organise chats, tickets, and people for improved management and reporting. | 2 tags | 2 tags | 8 tags | Unlimited | Unlimited |
Tag groups Apply multiple tags at once to chats, tickets, and people using shared tag groups. | 1 tag groups | 6 tag groups | Unlimited | ||
Auto-apply tags Automatically apply tags to people using AI analysis of people chat history. | |||||
Auto-fill custom fields Automatically populate predefined fields in chats and tickets based on conversation context. | |||||
Banning rules Establish custom rules for user banning, including reasons, duration, and recurrence. | 2 ban rules | 2 ban rules | 4 ban rules | Unlimited | |
Historical interaction logs Review past interactions and the support history to better understand audience needs and preferences. | Past 1 month | Past 6 months | Past 6 months | Past 12 months | Unlimited |
Bitrix24 Integrate with Bitrix24 CRM to sync customer data. | |||||
Salesforce Integrate with Salesforce CRM to sync customer data. | |||||
Analytics | |||||
AI performance metrics Track AI assistant accuracy, responsiveness and resolution rates over time – enabling continuous improvement. | |||||
Messaging metrics Measure message volumes, delivery speeds and reply rates across all channels – including webchat and messaging apps. | |||||
Engagement metrics Monitor user interaction patterns – such as click-throughs and drop-offs – to refine assistant flows. | |||||
Ticketing metrics Analyse ticket creation, resolution times and escalation trends to optimise support operations. | |||||
Live rep metrics Monitor responsiveness and resolution rates of each individual user or team – for consistent performance across live support. | |||||
CSAT metrics Capture customer satisfaction levels with post-interaction surveys and sentiment scoring. | |||||
Channel metrics Compare assistant performance and usage by platform – such as WhatsApp, Facebook Messenger and webchat. | |||||
Demographic metrics Segment user engagement by location, language, age group or device for targeted improvements. | |||||
Web scraping Scrape websites, social media, and app stores to discover broad customer sentiment. | |||||
Surveillance metrics Compare and match web scraped finding with livechats and tickets to discover market trends. | |||||
Channels | |||||
Webchat Deploy your assistant on your website. | |||||
Webchat white-labelling Deploy your assistant on your website. | |||||
Messenger Deploy your assistant on Messenger. | |||||
WhatsApp Deploy your assistant on Whatsapp. | |||||
Bitrix24 Deploy your assistant on Bitrix 24. | |||||
Telegram Deploy your assistant on Telegram. | |||||
Twilio Deploy your assistant via Twilio. | |||||
MS Teams Deploy your assistant on Microsoft Teams. | |||||
LINE Deploy your assistant on LINE. | |||||
Viber Deploy your assistant on Viber. | |||||
Data Management | |||||
Users Users are the individuals with access to your organization account. | 2 users | 3 users | 5 users | 10 users | Unlimited |
Roles and permissions Customise user roles with detailed permissions to enhance security and operational efficiency. | 2 roles | 2 roles | 6 roles | 10 roles | Unlimited |
Teams Teams are customizable groups of live agents for specific languages or other domains. | 1 team | 1 team | 2 teams | 4 teams | Unlimited |
Teamspaces Oversee various sub-companies within your platform with compartmentalised settings. | 1 teamspace | 1 teamspace | 1 teamspace | 4 teamspaces | Unlimited |
SOC 2 Type I & II | |||||
ISO 27001 | |||||
HIPAA | |||||
On-premise hosting Meet compliance and local data management needs with on-premise hosting for complete control over data storage and processing. | |||||
Hybrid hosting Deploy hybrid hosting with secure connection to personal data on your virtual cloud. | |||||
API account access Access your Proto account's resources, functionalities, and data via API for seamless integration. | |||||
IP allowlist Enable an allowlist of valid IP addresses to secure account access. | |||||
SSO login Eliminate insecure personal password usage and implement single sign-on with Google and Microsoft. | |||||
User management Monitor platform user activity, manage roles, and enforce security with two-factor authentication (2FA). | |||||
Team management Designate teams with agents, set permissions, and manage assignment logic. | |||||
Platform white-labelling Convert the Proto AICX Platform logo and colours to match your brand for consistency with clients and agents. | |||||
Proactive customer support
Proto is the AI partner for leaders in digital finance, healthcare, and tourism.
See story
85% inquiries automated +16%YoY
85% inquiries automated +16%YoY
With Proto we've increased our customer support capacity by 30% across our 12 million wallets. The AI agent instantly answers customers in their preferred language, freeing our staff to focus on more complex issues.
Eckie Gonzales
President and CEO, Universal Storefront Services Corporation
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ISO 27001
SOC 2 Type II
HIPAA
GDPR
Dedicated LLM
AI Assistant switching
CRM and IVR integrations
On-premise hosting
Custom SSO configuration
Roadmap prioritisation
Surveillance metrics
Unlimited support
ISO 27001
SOC 2 Type II
HIPAA
Dedicated LLM
GDPR
AI Assistant switching
CRM and IVR integrations
On-premise hosting
Custom SSO configuration
Roadmap prioritization
Surveillance metrics
Unlimited support
Pricing FAQ
Check out these common pricing questions.
Can I downgrade my subscription?
You can downgrade your plan by raising a ticket with the Proto AICX Platform assistant.
Do interactions roll over to the next billing period?
No, any unused additional interactions expire at the end of the billing period.
Do you have a free trial?
Proto has a Starter plan that is free forever with specific features and up to 1,000 interactions per month. You can set up and use this plan in a few steps. Larger clients such as government agencies or enterprises who wish to try unlimited platform features before subscribing may be able to do so through discussion with your Proto contact.
How is the pricing calculated?
The Proto AICX Platform plans are priced on the basis of the features within each plan and the included interaction volume. While each plan comes with its own interaction limit, you can opt to purchase additional interaction bundles if you find that you’re reaching the interaction limit in any month. Enterprise plans have custom pricing for more than 100,000 interactions.
How long will additional interactions be available?
Additional interactions remain available until the end of your current billing period. Unused interactions do not roll over to the next period.
Is a credit card required for the free version?
No, you can start using the Proto AICX Platform without entering your credit card details. You will only be asked to provide your credit card details if you choose to upgrade to a paid plan.
Is there a limit for live reps, AI assistants, people, tickets, channels, or languages?
Each plan comes with a specific number of live reps, AI assistants, tickets, people, channels, and languages. However, as long as utilised within the interaction limits, tickets and livechats are not limited.
What happens if an additional interactions purchase fails?
If your payment method is removed or the transaction fails, all outbound interactions will stop. This means that the AI assistants will no longer respond and your representatives will not be able to send interactions to customers. However, inbound interactions from customers will be received, and you can resume messaging once the billing issue is resolved.
What is the cancellation policy?
To cancel your Proto AICX platform subscription or delete your accounts, please reach out to your Proto assistant via the Platform Bot. If you are on a paid plan, your subscription will continue until the end of the current billing cycle.
What payment methods are accepted by Proto?
Proto accepts credit card payments within the Proto AICX Platform. Alternative payment methods may be available for enterprise and government clients. https://meetings.hubspot.com/team-demo/30-mins for more information.
What will happen if interactions run out?
When you are 100 interactions away from the monthly limit, an additional interaction bundle will be applied automatically to ensure no disruption for your customers. You will be notified at 75% and 90% of your plan limit before the bundles start to apply.