Case Study
Bank of Namibia
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Bank of Namibia
Bank of Namibia
This initiative marks a key milestone for us as regulators to adopt a more inclusive approach to handling complaints. As we all know, complaints come as matters of urgency. With advancements in AI, we now have the opportunity to automate this process and shift from a reactive to proactive approach that serves our people, strengthens accountability, and renews public trust. We are confident that this innovation will serve the people we represent.
Romeo Nel
Technical Advisor to the Governor, Bank of Namibia
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All supported languages
Channels
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All supported channels
Deployed in:
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All supported languages
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All supported channels
About Proto
Proto is a leading provider of local and secure AI solutions for emerging markets. The company is trusted by governments and regulated industries to power inclusive interactions for usecases such as transaction support, citizen engagement, and anti-scam centres. Proto’s clients include central banks, remittance services, and hospitals protected with the company’s SOC2, ISO27001, and HIPAA security compliance. Proto’s proprietary natural language engine delivers understanding for local and mixed languages across underserved populations – beyond the capabilities of large language models. Headquartered in Canada, Proto operates from regional offices in the Philippines and Rwanda.
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