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Proto chatbots for case management

Focus your team on resolutions for customers with Proto chatbots that generate cases with automatic categorisation, referrals and reminders.

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Categorization

Label customer cases automatically with multilingual data extracted from chatbot conversations.
View ticket messages across all channels and categories in one place for easier tracking.

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Respondents

Automate case handoff based on customer intent, language spoken, and other identifiers.
Refer customer cases to internal teams or external departments and service providers.

Other AICX products

Designer for multilingual chatbot dialogue.

Livechat for human and chatbot conversations.

Ticketing for customer cases gathered by chatbots.

Suggestions for improving chatbot dialogue.

Customer profiles for personalized engagement.

Custom reporting for agent and bot performance.

Data storage options for total control over enduser data.

Network effects

Powered by constant HermesAI™ learning across language domains.

Regulator compliance

Built in partnership with supervisory authorities across industries.

Global security

End-to-end encryption and secure connector for local databases.

PROFIT TECH

Controlled costs for scaling services across new and existing markets.

CONSUMER PROTECTION

Automated complaints processing for regulated digital ecosystems.

INCLUSION FOCUSED

Designed for consumers at the bottom of the pyramid.

Reach your local
‍customers