We use cookies to enhance your experience. By continuing to visit this site you agree to our use of cookies.

Track

Simplify case handling

Prevent human-error and case processing delays. Proto's Track handles customer cases across unlimited product and service provider categories.

14 Day Trial pricing

Track collects and classifies cases automatically with chatbots reducing the manual processing effort.

Albert Zhuang

CTO

Categorization

Label customer cases automatically with multilingual data extracted from chatbot conversations.

Respondents

Forward customer cases automatically to relevant respondents, including internal teams and external institutions.

Other AICX products

build

Designer for multilingual chatbot dialogue.

Chat

Livechat for human and chatbot conversations.

Track

Ticketing for customer cases gathered by chatbots.

Train

Suggestions for improving chatbot dialogue.

Humans

Customer profiles for personalized engagement.

Analytics

Custom reporting for agent and bot performance.

Capture CO2 with every customer

Your customers in emerging markets are more vulnerable to climate change. Proto spends 5% of license fees on carbon capture by Swiss-based Climeworks.

learn more

Network effects

Regulator compliance

Built in partnership with supervisory authorities across the Global South.

Global security

End-to-end encryption and secure connector for local databases.

PROFIT TECH

Controlled costs for scaling services across new and existing markets.

CONSUMER PROTECTION

Automated complaints processing for regulated digital ecosystems.

INCLUSION FOCUSED

Designed for consumers at the bottom of the pyramid.

AI customer experience can be inclusive.

14 day trial