Why is AICX about inclusion in 2021?
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Track

Simplify case handling

Prevent human-error and case processing delays. Proto's Track handles customer cases across unlimited product and service provider categories.

Track collects and classifies cases automatically with chatbots reducing the manual processing effort.
Sammy Wen
Head of Engineering
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Categorization

Label customer cases automatically with multilingual data extracted from chatbot conversations.

Respondents

Forward customer cases automatically to relevant respondents, including internal teams and external institutions.

Network effects
Powered by constant HermesAI™ learning across language domains.
Regulator compliance
Built in partnership with supervisory authorities across the Global South.
Global security
End-to-end encryption and secure connector for local databases.
PROFIT TECH
Controlled costs for scaling services across new and existing markets.
CONSUMER PROTECTION
Automated complaints processing for regulated digital ecosystems.
INCLUSION FOCUSED
Designed for consumers at the bottom of the pyramid.

AI customer experience can be inclusive.