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Track

Simplify case handling

Prevent human-error and case processing delays. Proto's Track handles customer cases across unlimited product and service provider categories.

Track collects and classifies cases automatically with chatbots reducing the manual processing effort.

Albert Zhuang

CTO

Categorization

Label customer cases automatically with multilingual data extracted from chatbot conversations.

Forward customer cases automatically to relevant respondents, including internal teams and external institutions.

Other AICX products

Network effects

Regulator compliance

Built in partnership with supervisory authorities across the Global South.

Global security

End-to-end encryption and secure connector for local databases.

PROFIT TECH

Controlled costs for scaling services across new and existing markets.

CONSUMER PROTECTION

Automated complaints processing for regulated digital ecosystems.

INCLUSION FOCUSED

Designed for consumers at the bottom of the pyramid.