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Proto chatbots for case management

Focus your team on resolutions for customers with Proto chatbots that generate cases with automatic categorisation, referrals and reminders.

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Categorization

  • Label customer cases automatically with multilingual data extracted from chatbot conversations.

  • View ticket messages across all channels and categories in one place for easier tracking.

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Respondents

  • Automate case handoff based on customer intent, language spoken, and other identifiers.

  • Refer customer cases to internal teams or external departments and service providers.

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