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Proto chatbots for case management

Prevent manual error and resolution delays with automated case processing for unlimited categories and respondents.

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Categorization

  • Label customer cases automatically with multilingual data extracted from chatbot conversations.

  • View ticket messages across all channels and categories in one place for easier tracking.

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Respondents

  • Automate case handoff based on customer intent, language spoken, and other identifiers.

  • Route customer cases to internal teams or external departments and service providers.

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