Track

Proto chatbots for case management

Prevent manual error and resolution delays with automated case processing for unlimited categories and respondents.

14 day trial pricing

Track collects, classifies, and refers cases automatically with chatbots reducing the manual processing effort.

Albert Zhuang

CTO

Track

Categorization

Label customer cases automatically with multilingual data extracted from chatbot conversations.

Track

Respondents

Forward customer cases automatically to internal teams and external service providers.

Other AICX products

Designer for multilingual chatbot dialogue.

Livechat for human and chatbot conversations.

Ticketing for customer cases gathered by chatbots.

Suggestions for improving chatbot dialogue.

Customer profiles for personalized engagement.

Custom reporting for agent and bot performance.

Powered by constant HermesAI™ learning across language domains.

Built in partnership with supervisory authorities across the Global South.

End-to-end encryption and secure connector for local databases.

Controlled costs for scaling services across new and existing markets.

Automated complaints processing for regulated digital ecosystems.

Designed for consumers at the bottom of the pyramid.

AI customer experience can be inclusive.