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Track Icon Image

Track

Simplify case handling

Prevent human-error and case processing delays. Proto's Track handles customer cases across unlimited product and service provider categories.

Track collects and classifies cases automatically with chatbots reducing the manual processing effort.
Albert Zhuang
CTO

Categorization

Label customer cases automatically with multilingual data extracted from chatbot conversations.

Respondents

Forward customer cases automatically to relevant respondents, including internal teams and external institutions.