The Proto team presented its automated financial complaints solution for regulatory authorities at the 2019 Alliance for Financial Inclusion’s Global Policy Forum in Kigali, Rwanda. Proto was among 10 innovators chosen in the network’s first-ever fintech showcase for their potential to shape the future of financial inclusion.
In a special plenary session on September 12th, Proto CEO Curtis Matlock highlighted how Proto's proprietary and multilingual AI technology extends access to the financial complaints process to all citizens via SMS and messaging apps, regardless of gender, ethnicity, geography, income-status and education — while reducing the central bank operational costs associated with delivering financial inclusion tech.
“As Africa’s central banks strive to empower women and youth with novel financial inclusion solutions, it’s essential that the central banks themselves are empowered with highly scalable and localized natural language processing technology,” said Matlock.
In 2018, Proto won a competition to deliver a first-of-its-kind, multilingual chatbot and financial complaints processing system for the Central Bank of the Philippines, administered by the RegTech for Regulators Accelerator and Rockefeller Philanthropy, and sponsored by Bill & Melinda Gates Foundation, Omidyar Network, and USAID. The case study can be read here.
Proto, the market-leader in AI Customer Experience (AICX) solutions for multilingual contact centers, serves emerging markets and customer segments with a vertically-integrated customer experience product suite and proprietary natural language processing (NLP) engine for non-English languages. Proto's deep-learning technology and domain expertise increase automation rates and maximize customer lifetime value.