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AI Chatbot for Financial Inclusion

Proto chatbot for financial inclusion

AI Customer Experience delivers more than cost savings — include underserved communities with scalable and accessible conversational banking.

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African Development Bank
Bank of Ghana
Bank of Zambia
Central Bank of Liberia
Central Bank of the Philippines
National Bank of Rwanda

Raise market standard

Innovate by example and encourage the financial ecosystem to adopt inclusive technology.

Financial literacy

Deliver proactive advice and misconduct warnings to first-time financial consumers.

Trust in the state

Establish a direct connection between the regulatory authority and financial consumers.

CASE STUDY

Consumer protection automation in the Philippines

The automated consumer protection system at the Central Bank of the Philippines (BSP) set the standard for accessible recourse in emerging markets, handling a 4x surge in complaints without expanded wait times nor operational costs.

READ STUDY

AICX

Include financial consumers with automation

Proto's AI Customer Experience platform helps financial operators deploy chat banking for marginalized populations.

Engage citizens & diasporas
Automate local languages
Transfer chats to agents