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Proto for financial inclusion

AI Customer Experience is more than cost savings — include underserved communities with scalable and easy-to-access conversational banking.

Raise market standard

Innovate by example and encourage the financial ecosystem to adopt inclusive technology.

Financial literacy

Deliver proactive advice and misconduct warnings to first-time financial consumers.

Trust in the state

Establish a direct connection between the regulatory authority and financial consumers.

Financial operators and regulators embrace Proto’s AI Customer Experience (AICX) solution to decrease case resolution costs and improve financial inclusion across language, geography and gender.
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The chatbot improves communication, reduces costs, and supports timely enhancement of policies and enforcement of supervisory actions. This is in line with the central bank's commitment to pursue innovations in financial services for the benefit of Filipinos.
Benjamin E. Diokno
Governor, Central Bank of the Philippines

Include financial consumers with AICX

Proto's AI Customer Experience platform helps financial operators design conversational banking for historically marginalized populations.

Reach global consumers
Automate local languages
Transfer chats to agents
Network effects
Powered by constant HermesAI™ learning across language domains.
Regulator compliance
Built in partnership with supervisory authorities across the Global South.
Global security
End-to-end encryption and secure connector for local databases.
Controlled costs for scaling services across new and existing markets.
Automated complaints processing for regulated digital ecosystems.
Designed for consumers at the bottom of the pyramid.

AI customer experience can be inclusive.