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AICX for Financial Inclusion

Proto CX automation for financial inclusion

AI Citizen Experience (AICX) delivers more than cost savings — include underserved communities with scalable and accessible conversational banking.

Central Bank of the Philippines

African Development Bank

Central Bank of Liberia

Competition and Consumer Protection Commission of Zambia

Bank of Ghana

National Bank of Rwanda

Philippines Department of Trade & Industry

Securities and Exchange Commission

Bank of Zambia

Raise the market standard

Innovate by example and encourage the financial ecosystem to adopt inclusive technology.

Improve financial literacy

Deliver proactive advice and misconduct warnings to first-time financial consumers.

Increase trust in the state

Establish a direct connection between the regulatory authority and financial consumers.

CASE STUDY

Financial consumer protection automation in the Philippines

The automated consumer protection system at the Central Bank of the Philippines (BSP) set the standard for accessible recourse in emerging markets, handling a 4x surge in complaints without expanded wait times nor operational costs.

AICX

Include financial consumers with automation

Proto's AI Citizen Experience platform helps financial operators deploy chat banking for marginalized populations.

Engage citizens & diasporas

Automate local languages

Transfer chats to agents

Ask Proto's experts for AI citizen engagement

Curtis

Vanessa

Other impacts

consumer protection

Automated consumer complaints handling for rapid misconduct detection and policy-making.

responsible gaming

Automated notifications for problematic gaming patterns and safer player behaviour.

counter disinformation

Automated citizen engagement for detecting and correcting false information.