Financial Inclusion | Proto

Why is AICX about inclusion in 2021?

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Proto for financial inclusion

AI Customer Experience is more than cost savings — include underserved communities with scalable and easy-to-access conversational banking.

14 day trial savings

Raise market standard

Innovate by example and encourage the financial ecosystem to adopt inclusive technology.

Financial literacy

Deliver proactive advice and misconduct warnings to first-time financial consumers.

Trust in the state

Establish a direct connection between the regulatory authority and financial consumers.

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Financial operators and regulators embrace Proto’s AI Customer Experience (AICX) solution to decrease case resolution costs and improve financial inclusion across language, geography and gender.

discover solution

The chatbot improves communication, reduces costs, and supports timely enhancement of policies and enforcement of supervisory actions. This is in line with the central bank's commitment to pursue innovations in financial services for the benefit of Filipinos.

Benjamin E. Diokno

Governor, Central Bank of the Philippines

Include financial consumers with AICX

Proto's AI Customer Experience platform helps financial operators design conversational banking for historically marginalized populations.

Reach global consumers

Automate local languages

Transfer chats to agents

Other impacts

consumer protection

Automated consumer complaints handling for rapid misconduct detection and policy-making.

responsible gaming

Automated notifications for problematic gaming patterns and safer player behaviour.

counter disinformation

Automated citizen engagement for detecting and correcting false information.

Network effects

Powered by constant HermesAI™ learning across language domains.

Regulator compliance

Built in partnership with supervisory authorities across the Global South.

Global security

End-to-end encryption and secure connector for local databases.

PROFIT TECH

Controlled costs for scaling services across new and existing markets.

CONSUMER PROTECTION

Automated complaints processing for regulated digital ecosystems.

INCLUSION FOCUSED

Designed for consumers at the bottom of the pyramid.

AI customer experience can be inclusive.