Local and secure AI
for banks and fintech
Supporting the future of financial service delivery
Proto's AICX platform delivers delightful digital finance experiences for customers and bank employees across multilingual markets and complex workflows.
Analytics
Discover financial product insights
Get a direct view into financial product efficacy with conversational surveys and customer feedback.
Engaged customers
4590
23%
Average rating
4.8
38%
Inbox
Control live agent costs
Optimise customer support with time-saving AI tools and workflows for live agents.
Tickets
Auto-populate financial customer tickets
Label ticket tags, custom fields, and customer profiles with chat data.
Channels
Reach every customer
Deploy mobile banking directly into your customers’ preferred messaging apps like WhatsApp and Messenger.
Integrations
Seamless payments
Offer payment processing directly in the webchat interface.
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Cebuano
tgl
Tagalog
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Kinyarwanda
Supporting 100+ languages
Profound voice and text models for the underserved
Include everyone with conversational AI built for the world’s emerging economies.
Integrations
Connect to CRMs and payment apps
Proto AICX integrates with your business infrastructure.
Secure webhook with data encryption
Proto AICX does the heavy lifting so you can focus on implementation.
Bulk import and export for customer data
Minimize effort when migrating big data between systems.
APIs for tickets, livechats, customers and analytics
Connect Proto AICX content into your software stack.
iFrame for payments inside customer chat
Embed checkouts directly in chat to maximize conversion.
Progress for your organisation
Proto is the AI localisation and security partner for emerging industry leaders.
See story
85% inquiries automated +16%YoY
85% inquiries automated +16%YoY
With Proto's solution, we've increased our handling capacity by 30% across our 12 million wallets. The AI instantly shares information with customers in their preferred language, freeing our agents to focus on more complex issues.
Eckie Gonzales
President and CEO, Universal Storefront Services Corporation
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See story
14.4M interactions handled annually +240% YoY
14.4M interactions handled annually +240% YoY
The multilingual Proto chatbot empowers consumers by providing an accessible channel for complaints, supporting the central bank’s commitment to financial service innovation.
Benjamin E. Diokno
Governor, Central Bank of the Philippines
ISO 27001
SOC 2 Type II
Dedicated LLM
Live translation
AI Assistant switching
Hybrid hosting
On-premise hosting
Unlimited users and teams
Web scraping
Surveillance metrics
Unlimited support
ISO 27001
SOC 2 Type II
Dedicated LLM
Live translation
AI Assistant switching
Hybrid hosting
On-premise hosting
Unlimited users and teams
Web scraping
Surveillance metrics
Unlimited support
Built-in data privacy and security
Proto's AICX platform architecture is adaptable to evolving data privacy policies – with on-premise and proprietary AI when large language models are prohibited.
Protection standards
Trust in audited standards
Proto's SOC2 (Types I & II) and ISO 27001 certifications are the highest industry standard for messaging data.
SOC 2 Type II
ISO 27001
Data residency
Host onsite or hybrid
Deploy with local hosting solutions that are setup within two weeks.
Data access
Enforce IP access
Limit Proto AICX access to offices and remote workers with authorized IP addresses.
Data privacy
Encrypt messaging
All messaging is SHA-256 encrypted at rest and in transit.
Hello Sam!
In accordance with new regulation, we require your government issued ID for international banking.
Learn more
Upload passport
Upload driver's license
AI Assistants
Train your dedicated LLM
Deploy a customised and secure large language model trained on your organisation’s knowledge and enhanced with ProtoAI natural language understanding – without sharing data with third-party LLM providers.
Channels
Rely on additional channel security
Engage with customers through your preferred messaging apps, each offering the latest privacy protections for billions of daily endusers.
Profit with every interaction
Proto consolidates your contact centre and intelligence costs.
Messages
Send AI text messages and live rep replies with translations.
Voice
Send AI voice messages and receive customer replies.
Transcripts
Generate text records from customer voice messages.
Emails
Send and receive emails for tickets.
Auto-Labels
Populate fields and tags in chats, tickets, and customer profiles.
Summaries
Generate concise descriptions and sentiment for livechats and tickets.
Scrapes
Target websites, social media, and databases for AI assistant training and insights.
Insights
Enterprise Max
Generate text and graphical analysis from your data.
Onboarding steps
Chatbots
Generate your AI experience
Customize and deploy knowledgable AI assistants in moments.
Add URL
Enter a URL for chatbot training.
Add URL
Chatbots will learn from new content on this website.
https://
your-website-url.com
Users and teams
Invite your team members
Empower colleagues with custom teams, roles, and permissions.
Invite user
New user will receive an email invite.
Email
Select role
Select team(s)
Dedicated support
Let us do the rest
Maximize your Proto AICX solution with setup assistance and support.
Consult an expert
Let's discuss your AI financial customer experience.