Proto Resources
Discover the latest Proto news and annoucements.
Proto partners with Voices to develop voice AI for underserved languages
Proto partners with Voices to create voice AI models for low-resourced languages, enhancing multi-language support in customer service across various sectors.
Proto CEO Curtis Matlock to chair SupTech Industry Group
Proto CEO Curtis Matlock is the founding chairman of the new SupTech Industry Group, aiming to scale technology for financial inclusion and consumer protection.
76% support automation for digital bank
Sparkle, a digital bank, streamlines banking with online support across channels. It seamlessly integrates an always-on solution with their ticketing system, offering multilingual support, including local languages in Nigeria.
Transforming customer experiences in the financial sector with AI: opportunities and challenges
AI stands as a transformative force in the financial sector, offering tools to optimise the customer journey and improve satisfaction.
Rwanda's central bank scales consumer protection for 591 financial institutions
The automated consumer protection system at the National Bank of Rwanda is deployed across 591 financial institutions.
What’s the ROI of customer service automation?
Investing in AI customer service can improve responses by 20%, enhance agent efficiency, and ultimately boost customer satisfaction and revenue.
How a hospital created the leading personal AI patient experience in the Philippines
The Medical City South Luzon hospital used Proto's AI technology to streamline patient appointment bookings and overcome language barriers.
DragonPass deploys Proto’s AICX platform to streamline employee assistance
DragonPass has deployed Proto’s AICX Platform to enhance employee training and assistance for CX agents supporting 30 million members globally.
Real-time healthcare info for 100-bed hospital
TMC-SL improved patient experience with Proto's AI chatbot, bridging language gaps and providing real-time doctor information.
Product release: September 2024
Learn all about what's new in Proto's AICX Platform this month, including pre-chat forms, the ability to ban customers, automatic ticket creation, and more.
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