Analytics

Proto chatbots for CX performance

Monitor automation performance and customer satisfaction with reports filtered by channel, geography and more.

14 day trial pricing

Proto's Analytics help contact centres monitor their chatbot and agent KPIs with filtering for geography, product category, channel, and more.

Deborah Kanubala

NLP Engineer

Analytics

Dynamic reporting

Create and download custom reports for contact centre automation KPIs.

Analytics

Snapshot results

Quickly visualize automation performance without digging for data.

Other AICX products

Designer for multilingual chatbot dialogue.

Livechat for human and chatbot conversations.

Ticketing for customer cases gathered by chatbots.

Suggestions for improving chatbot dialogue.

Customer profiles for personalized engagement.

Custom reporting for agent and bot performance.

Powered by constant HermesAI™ learning across language domains.

Built in partnership with supervisory authorities across the Global South.

End-to-end encryption and secure connector for local databases.

Controlled costs for scaling services across new and existing markets.

Automated complaints processing for regulated digital ecosystems.

Designed for consumers at the bottom of the pyramid.

AI customer experience can be inclusive.