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Analytics

Track chatbot performance

Measure automation KPIs with customized reporting.

14 DAY TRIAL pricing

Chatbot performance

Find the chatbot dialogue that needs improvement.

CSAT

Learn what your customers are feeling.

Heatmap

Observe automation usage across the global map.

Dynamic reporting

Create and download custom reports for contact centre automation KPIs.

Snapshot results

Quickly visualize automation performance without hunting for data.

Other AICX products

Designer for multilingual chatbot dialogue.

Livechat for human and chatbot conversations.

Ticketing for customer cases gathered by chatbots.

Suggestions for improving chatbot dialogue.

Customer profiles for personalized engagement.

Custom reporting for agent and bot performance.

Capture CO2 with every customer

Your customers in emerging markets are more vulnerable to climate change. Proto spends 5% of license fees on carbon capture by Swiss-based Climeworks.

Network effects

Powered by constant HermesAI™ learning across language domains.

Regulator compliance

Built in partnership with supervisory authorities across the Global South.

Global security

End-to-end encryption and secure connector for local databases.

PROFIT TECH

Controlled costs for scaling services across new and existing markets.

CONSUMER PROTECTION

Automated complaints processing for regulated digital ecosystems.

INCLUSION FOCUSED

Designed for consumers at the bottom of the pyramid.

AI customer experience can be inclusive.