Analytics

Proto CX automation for service performance

Achieve KPIs and monitor automation performance and customer satisfaction with reports filtered by channel, geography and more.

Analytics

Dynamic reporting

Create and download custom reports for contact centre automation KPIs.
Access granular data with reporting that targets specific dates, channels, agents, and more.

Analytics

Snapshot results

Quickly visualise automation performance without digging for data.
Get an instant overview of the geographic range of your customer base and chatbot performance.

Other AICX products

Designer for multilingual chatbot dialogue.

Livechat for human and chatbot conversations.

Omnichannel ticketing for customer cases.

Suggestions for improving chatbot dialogue.

Customer profiles for personalized engagement.

Custom reporting for agent and bot performance.

Hybrid hosting options for customer data privacy.