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Analytics

Track chatbot performance

Measure automation KPIs with customized reporting.

Find the chatbot dialogue that needs improvement.

Learn what your customers are feeling.

Observe automation usage across the global map.

Dynamic reporting

Create and download custom reports for contact centre automation KPIs.

Quickly visualize automation performance without hunting for data.

Other AICX products

Network effects

Regulator compliance

Built in partnership with supervisory authorities across the Global South.

Global security

End-to-end encryption and secure connector for local databases.

PROFIT TECH

Controlled costs for scaling services across new and existing markets.

CONSUMER PROTECTION

Automated complaints processing for regulated digital ecosystems.

INCLUSION FOCUSED

Designed for consumers at the bottom of the pyramid.