Why is AICX about inclusion in 2021?
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Analytics

Track chatbot performance

Measure automation KPIs with customized reporting.

Chatbot performance


Find the chatbot dialogue that needs improvement.

CSAT


Learn what your customers are feeling.

Heatmap



Observe automation usage across the global map.

Dynamic reporting

Create and download custom reports for contact centre automation KPIs.

Snapshot results

Quickly visualize automation performance without hunting for data.

Network effects
Powered by constant HermesAI™ learning across language domains.
Regulator compliance
Built in partnership with supervisory authorities across the Global South.
Global security
End-to-end encryption and secure connector for local databases.
PROFIT TECH
Controlled costs for scaling services across new and existing markets.
CONSUMER PROTECTION
Automated complaints processing for regulated digital ecosystems.
INCLUSION FOCUSED
Designed for consumers at the bottom of the pyramid.

AI customer experience can be inclusive.