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Proto CX automation for intelligent support

Soar above the basic chatbots with multilingual automation capable of advanced logic and integrations.

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Branch logic

Direct dialogue down unlimited conversation paths, in order to match human-like logic.
Include media, links, surveys and other elements directly in conversational flows.

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API integrations

Connect the platform to external databases via JSON APIs inside the dialogue tree.
Customise the appearance and functionality of the chatbot user interface.

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Proactive chat

Reach out to website visitors proactively based on behavioural triggers.
Use Proto’s Sneak Peek feature to initiate chats without disrupting the user experience.

Other AICX products

Designer for multilingual chatbot dialogue.

Livechat for human and chatbot conversations.

Omnichannel ticketing for customer cases.

Suggestions for improving chatbot dialogue.

Customer profiles for personalized engagement.

Custom reporting for agent and bot performance.

Hybrid hosting options for customer data privacy.