AI Chatbot for Government Services

Proto chatbot for government services

Government agencies deploy Proto’s AI Citizen Experience (AICX) solution to decrease multilingual support costs and improve citizen engagement.

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African Development Bank
Bank of Ghana
Bank of Zambia
Central Bank of Liberia
Central Bank of the Philippines
Competition and Consumer Protection Commission of Zambia
Development Bank of Rwanda
National Bank of Rwanda
Philippines Department of Trade & Industry
SEC
Central Banks

Central Banks

Financial regulators deploy Proto’s AI Citizen Experience (AICX) solution to improve access to financial consumer protection across language, geography, and gender.

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Gaming Commissions

Gaming Commissions

Online gaming regulators deploy Proto’s AI Citizen Experience (AICX) solution to improve access to player protection and detect problematic behaviour across language, geography, and gender.

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Business Registrars

Business Registrars

Business registrars use Proto's multilingual AI Citizen Experience (AICX) chatbot to simplify the process for businesses to get information and to incorporate in a region.

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Trade Commissions

Trade Commissions

Trade commissions deploy Proto’s AI Citizen Experience (AICX) solution to make trading advice and programs easily accessible across all businesses and citizens.

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Securities Commissions

Securities Commissions

Securities commissions deploy Proto’s AI Citizen Experience (AICX) solution to empower consumers with an effective recourse method, deliver proactive advice and misconduct warnings, and decrease costs.

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e-Government

e-Government

e-Governments deploy Proto’s AI Citizen Experience (AICX) as a one-stop solution for all consumers' needs across language, geography, and gender.

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Consumer Authorities

Consumer Authorities

Competition and consumer authorities deploy Proto’s AI Citizen Experience (AICX) solution to improve access to consumer protection across language, geography, and gender.

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Energy Commissions

Energy Commissions

Energy regulators deploy Proto’s AI Citizen Experience (AICX) solution to improve access to consumer protection across language, geography, and gender.

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Health Regulator

Health Regulator

Health regulators deploy Proto’s AI Citizen Experience (AICX) solution to improve access to patient protection across language, geography, and gender.

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Telco Commissions

Telco Commissions

Telco commissions deploy Proto’s AI Citizen Experience (AICX) solution to improve access to citizen protection and across language, geography, and gender.

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Education Ministries

Education Ministries

Education ministries deploy Proto’s AI Citizen Experience (AICX) solution to improve access to information for students, parents, teachers and administrators.

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Social Security

Social Security

Social security systems deploy Proto’s AI Citizen Experience (AICX) solution to improve access to pensions and benefits across language, geography, and gender.

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CASE STUDY

Consumer protection automation in the Philippines

The automated consumer protection system at the Central Bank of the Philippines (BSP) set the standard for accessible recourse in emerging markets, handling a 4x surge in complaints without expanded wait times nor operational costs.

READ STUDY

Automating citizen service delivery

Government agencies use Proto's AICX solution to deliver automated public services, including tax collection, municipal advisories, and democratic participation. The solution also provides handling of repetitive citizen support queries across local languages and underserved populations.

ROI calculator

Automating citizen protection

Government ombudsmen use Proto's AICX solution to overcome scaling complaint volumes, limited citizen protection resources, and outdated manual whistleblower processes. The solution also provides direct intervention capability and analysis of complaint trends for rapid policy-making.

Protect consumers

Government sector benefits

Establish the national standard

Innovate by example and encourage service providers to adopt similar inclusion technology.

Counter disinformation

Repurpose support channels to deliver proactive and accurate information that improves citizen outcomes.

Increase trust in in state services

Establish a direct connection between the ombudsman and citizens to ensure recourse and trust is state services.

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

Ask Proto's experts about governance chatbots

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Return on investment

Average Values

The AICX calculator is an estimate.
Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.
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Team

Proto raises $5.6M Series A to accelerate global expansion

The Proto team is delighted to announce that it raised a $5.6M Series A round led by Mucker Capital for the global expansion of its AI Customer Experience (AICX) solutions. The round also had participation from current shareholder Yolo Investments.

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How are crypto & FX businesses using Proto chatbots to improve customer trust

How cryptocurrency and foreign exchanges use Proto chatbots to automate trading and build trust with customers.

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How Proto chatbots help the Philippine government deliver No Wrong Door service to citizens

Proto’s AI Citizen Experience (AICX) solutions enable government agencies in the Philippines to comply with the ‘No Wrong Door’ policy by using chatbots for local languages.

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The SupTech Providers Panel featuring Proto CEO Curtis Matlock

Watch Proto CEO Curtis Matlock discuss the challenges and opportunities financial regulators face when adopting supervisory technology, hosted by Cambridge University's SupTech Lab.

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Partners

JLMB Tech Ventures and Proto partner to scale chatbot solutions across the Philippines

JLMB Tech Ventures and Proto partner to scale Proto’s AI customer experience chatbots across public and private organizations in the Philippines.

Case Study
Government

Financial consumer protection automation in Ghana

The automated consumer protection system at the National Bank of Ghana is deployed across 805 financial institutions and handled more than 28,950 messages even before the official launch.

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