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Government Agencies

Proto AICX for government citizen experience

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Proto AICX
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Client success

Automating 165,000+ multilingual citizen chats per month for the Central Bank of the Philippines


monthly chats handled


monthly messages

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Clients success

Automating >1,440,000 consumer protection messages for the National Bank of Rwanda


monthly chats


monthly messages

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Clients success

Automating >500,000 messages per month for the Securities & Exchange Commission of the Philippines


citizen service requests automated


chats per year

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enabled with

Cambridge SupTech Lab
Omidyar network
Gates Foundation

Push beyond the status quo

Consultants want you to accept legacy software that do not serve the next generation of digital citizen engagement.

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Proto's questions from government services

What is AICX for financial services?

AICX allows banks, insurance providers, microfinance institutions, and other financial providers to automate customer support at scale, freeing up administrative teams to handle more complex customer queries.

Proto offers AICX uniquely tailored for financial service providers looking to automate service in low-resourced languages such as Tagalog, Kinyarwanda, and Twi. Proto’s regulatory partnerships with central banks power the Proto platform with industry-specific language data and deep knowledge of regulatory requirements.

Proto’s AI Customer Experience (AICX) platform for finance can also provide service at scale across over 15 channels, including SMS. This helps financial service providers meet financial consumers where they are 24/7 to keep them informed and empowered in their financial decisions.

How is CX automation used for financial services?

CX automation for financial services helps streamline customer service tasks, including managing and triaging conversational AI chats with customers. It can:

  • Answer frequently asked questions
  • Scale consumer complaints
  • Assist with mortgage and loan calculations
  • Digitize everyday banking and payments
  • Track customer engagement for personalized support

Proto’s AICX can also monitor automation performance and customer engagement with location-based data and other analytics, giving financial service providers an understanding of support success at different branches.

What are the advantages of using AICX for financial services?

AICX for financial services organizations helps assist customers at scale without increasing administrative costs. With rapid support and timely notifications, AICX for finance offers many advantages including:

  • Faster, more convenient customer service
  • Expediting complaint and reporting processes
  • Making financial information and services more accessible
  • Reducing human error on administrative tasks

Proto can also be maintained without advanced technical knowledge — so new functionality can be added easily as banking services change.

What are the advantages of Proto’s solution over other CX automation providers?

Proto’s CX automation platform offers support for underserved and rare languages. While most CX automation is only available in common languages, Proto can communicate in languages such as Tagalog, Kinyarwanda, and Twi, as well as mixed languages such as Taglish.

With multilingual support, Proto can categorize and triage customer queries based on language, streamlining financial assistance. Proto also offers local channels such as Africa’s Talking, Line, and Zalo.

Where can I find more information about Proto?

For more in-depth information about how Proto can help financial service providers, take a look at our case studies.

For more information on how the Proto platform works, take a look at our documentation.

Here’s the latest

Case Study

AI citizen experience for the SEC of the Philippines

The Securities and Exchange Commission of the Philippines (SEC) successfully achieved digitization goals and improved support with Proto’s AI Customer Experience (AICX) solution for government agencies.


University of Cambridge SupTech Lab selects Proto for AI consumer protection in Ghana and Indonesia

Proto to deliver AI-based complaints management and public sentiment supervisory technology solution to the financial regulators of Ghana and Indonesia in partnership with the University of Cambridge’s SupTech Lab.


The Securities and Exchange Commission deploys Proto CX automation across the Philippines

The Securities and Exchange Commission deployed Proto CX automation across the Philippines to streamline citizen support for queries and complaints.


How conversational AI powers e-government: Proto in the Philippines

Proto’s alignment with Philippine government strategies can help the country achieve its development goals for 2023.

Case Study

The DTI improves citizen experience with AI-enabled citizen support

The Department of Trade and Industry leverages Proto’s AI technology to provide 24/7 customer service for queries in local languages such as Tagalog and Cebuano.


Consumer protection automation for BSP

Watch Secretary of Finance Benjamin Diokno talk about Proto's consumer protection solution for the Central Bank of the Philippines, which set the standard for accessible recourse in emerging markets.