Government agencies deploy Proto’s AI Citizen Experience (AICX) solution to decrease multilingual support costs and improve citizen engagement.
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Financial regulators deploy Proto’s AI Citizen Experience (AICX) solution to improve access to financial consumer protection across language, geography, and gender.
Online gaming regulators deploy Proto’s AI Citizen Experience (AICX) solution to improve access to player protection and detect problematic behaviour across language, geography, and gender.
Business registrars use Proto's multilingual AI Citizen Experience (AICX) chatbot to simplify the process for businesses to get information and to incorporate in a region.
Trade commissions deploy Proto’s AI Citizen Experience (AICX) solution to make trading advice and programs easily accessible across all businesses and citizens.
Securities commissions deploy Proto’s AI Citizen Experience (AICX) solution to empower consumers with an effective recourse method, deliver proactive advice and misconduct warnings, and decrease costs.
e-Governments deploy Proto’s AI Citizen Experience (AICX) as a one-stop solution for all consumers' needs across language, geography, and gender.
Competition and consumer authorities deploy Proto’s AI Citizen Experience (AICX) solution to improve access to consumer protection across language, geography, and gender.
Energy regulators deploy Proto’s AI Citizen Experience (AICX) solution to improve access to consumer protection across language, geography, and gender.
Health regulators deploy Proto’s AI Citizen Experience (AICX) solution to improve access to patient protection across language, geography, and gender.
Telco commissions deploy Proto’s AI Citizen Experience (AICX) solution to improve access to citizen protection and across language, geography, and gender.
Education ministries deploy Proto’s AI Citizen Experience (AICX) solution to improve access to information for students, parents, teachers and administrators.
Social security systems deploy Proto’s AI Citizen Experience (AICX) solution to improve access to pensions and benefits across language, geography, and gender.
The automated consumer protection system at the Central Bank of the Philippines (BSP) set the standard for accessible recourse in emerging markets, handling a 4x surge in complaints without expanded wait times nor operational costs.
Government agencies use Proto's AICX solution to deliver automated public services, including tax collection, municipal advisories, and democratic participation. The solution also provides handling of repetitive citizen support queries across local languages and underserved populations.
Innovate by example and encourage service providers to adopt similar inclusion technology.
Repurpose support channels to deliver proactive and accurate information that improves citizen outcomes.
Establish a direct connection between the ombudsman and citizens to ensure recourse and trust is state services.
AI Citizen Experience solutions allow government agencies to automate public services such as business registration, driver’s license renewals, frequently asked questions, and more, freeing up administrative teams to focus on more complex queries.
For example, the Department of Trade Industry in the Philippines deployed Proto to achieve their No Wrong Door policy, forwarding citizen queries to the right government agency automatically and automating responses to FAQs in local and mixed languages, such as Tagalog, Cebuano and Taglish.
AICX can scale citizen support without significant additional cost, offering services and benefits such as:
Proto's AICX platform can also monitor automation performance and citizen engagement with location-based data and other analytics.
Proto allows local governments to assist citizens at scale without increasing administrative costs. With rapid support and timely notifications, citizen experience automation in local government offer many advantages including:
The Proto platform can also be maintained without advanced technical knowledge — so new functionality can be added easily as policies change.
Proto’s multilingual, AI-enabled citizen experience solution offers support for underserved and rare languages. While most chatbots are only available in common languages, Proto can communicate in languages such as Tagalog, Kinyarwanda, and Twi, as well as mixed languages such as Taglish.
With multilingual support, Proto can also categorize and triage citizen queries based on language, streamlining administration for governments. Proto also integrates with local channels such as Africa’s Talking, Line, and Zalo.
For more in-depth information about how Proto has helped governments and businesses, take a look at our case studies.
For more information on how the Proto platform works, take a look at our documentation.
To try Proto, book a demo using the chatbot widget on the bottom right or sign up for a 14-day free trial.
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Contacts deflected / month
Minutes of reduced customer
wait time / month
Contact centre savings / month
Return on investment
in first year of Proto AICX
