AI Chatbot for Government Services

Proto chatbot for government services

Government agency operators and ombudsmen deploy Proto’s AI Customer Experience (AICX) solution to decrease multilingual support costs and improve citizen engagement.

Automating citizen service delivery

Government agencies use Proto's AICX solution to deliver automated public services, including tax collection, municipal advisories, and democratic participation. The solution also provides handling of repetitive citizen support queries across local languages and underserved populations.

ROI calculator

Automating citizen protection

Government ombudsmen use Proto's AICX solution to overcome scaling complaint volumes, limited citizen protection resources, and outdated manual whistleblower processes. The solution also provides direct intervention capability and analysis of complaint trends for rapid policy-making.

Protect consumers
Ombudsmen

Ombudsmen

Ombuds offices deploy Proto’s AI Customer Experience (AICX) solution to improve access to recourse for citizens and rapidly detect government misconduct.

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Tax Collectors

Tax Collectors

AI Customer Experience delivers more than cost savings — include underserved communities with scalable and accessible conversational banking.

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Securities Commissions

Securities Commissions

AI Customer Experience delivers more than cost savings — include underserved communities with scalable and accessible conversational banking.

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Municipal Services

Municipal Services

City service providers deploy Proto’s AI Customer Experience (AICX) solution to improve citizen engagement across language, geography, and gender.

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Consumer Authorities

Consumer Authorities

Competition and consumer authorities deploy Proto’s AI Customer Experience (AICX) solution to improve access to consumer protection across language, geography, and gender.

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Government sector benefits

Establish the national standard

Innovate by example and encourage service providers to adopt similar inclusion technology.

Counter disinformation

Repurpose support channels to deliver proactive and accurate information that improves citizen outcomes.

Increase trust in in state services

Establish a direct connection between the ombudsman and citizens to ensure recourse and trust is state services.

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

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Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
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Case Study
Solutions
Financial

Financial consumer protection automation in the Philippines

Learn how the Central Bank of the Philippines automated the 4x case surge during the pandemic.

Article
Solutions
Financial

Bank of Ghana expands access to financial consumer protection with Proto’s inclusive chatbot technology

Proto’s AI Customer Experience (AICX) solution for consumer protection has been deployed across 805 financial institutions in Ghana in partnership with the African Development Bank.

Guide
Partners

Partner guide

Let’s win the automation race together. We select partners that demonstrate deep roots in emerging markets. Join our partner program today.

Guide
Solutions

Observer guide

Learn how to use Proto observer accounts - the easiest way to manage consumers complaints submitted to institutions under regulators deployed with Proto.

Article
Solutions
Financial

GoodTech deploys Philippines chat banking with Proto’s AICX technology

Proto’s AI Customer Experience (AICX) solution for financial chat banking has been deployed by GoodTech across underserved communities in the Philippines.

Article
Solutions
Financial

Central Bank of Liberia deploys chatbot to expand access to financial consumer protection

Central Bank of Liberia deploys Proto AICX to help financial consumers seek recourse against financial service providers.

Article
Team
Awards

Proto named to the Inclusive Fintech 50 by Visa, MetLife, IFC and Accion

Visa, the MetLife Foundation, Accion and the International Finance Corporation (IFC) of the World Bank Group recognized Proto as a promising early-stage fintech.

Article
Partners

Emergent Payments and Proto partner to deploy chatbot payments across Africa's merchants

Integrated solution between Emergent Payments and Proto to power pan-African payment processing with local language chatbots.

Article
Solutions
Gaming

3 questions for gaming operators before investing in machine translation for player support

90% of multilingual player queries should go to NLP-powered chatbots before using machine translation between gamers and agents.

Proto AICX platform in 2 minutes

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