AI Chatbot for Government Services

Proto chatbot for government services

Government agency operators and ombudsmen deploy Proto’s AI Customer Experience (AICX) solution to decrease multilingual support costs and improve citizen engagement.

Automating citizen service delivery

Government agencies use Proto's AICX solution to deliver automated public services, including tax collection, municipal advisories, and democratic participation. The solution also provides handling of repetitive citizen support queries across local languages and underserved populations.

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Automating citizen protection

Government ombudsmen use Proto's AICX solution to overcome scaling complaint volumes, limited citizen protection resources, and outdated manual whistleblower processes. The solution also provides direct intervention capability and analysis of complaint trends for rapid policy-making.

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Ombudsmen

Ombudsmen

Ombuds offices deploy Proto’s AI Customer Experience (AICX) solution to improve access to recourse for citizens and rapidly detect government misconduct.

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Tax Collectors

Tax Collectors

AI Customer Experience delivers more than cost savings — include underserved communities with scalable and accessible conversational banking.

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Electoral Agencies

Electoral Agencies

AI Customer Experience delivers more than cost savings — include underserved communities with scalable and accessible conversational banking.

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Municipal Services

Municipal Services

City service providers deploy Proto’s AI Customer Experience (AICX) solution to improve citizen engagement across language, geography, and gender.

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Consumer Authorities

Consumer Authorities

Competition and consumer authorities deploy Proto’s AI Customer Experience (AICX) solution to improve access to consumer protection across language, geography, and gender.

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AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

Government sector benefits

Establish the national standard

Innovate by example and encourage service providers to adopt similar inclusion technology.

Counter disinformation

Repurpose support channels to deliver proactive and accurate information that improves citizen outcomes.

Increase trust in in state services

Establish a direct connection between the ombudsman and citizens to ensure recourse and trust is state services.

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Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
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Financial

2 min

Central Bank of Liberia deploys chatbot to expand access to financial consumer protection

Awards

4 min

Proto named to the Inclusive Fintech 50 by Visa, MetLife, IFC and Accion

Partners

3 min

Emergent Payments and Proto partner to deploy chatbot payments across Africa's merchants