AI Chatbot for Government Services

Proto chatbot for government services

Government agencies deploy Proto’s AI Citizen Experience (AICX) solution to decrease multilingual support costs and improve citizen engagement.

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African Development Bank
Bank of Ghana
Bank of Zambia
Central Bank of Liberia
Central Bank of the Philippines
Competition and Consumer Protection Commission of Zambia
National Bank of Rwanda
Philippines Department of Trade & Industry
Securities and Exchange Commission
Central Banks

Central Banks

Financial regulators deploy Proto’s AI Citizen Experience (AICX) solution to improve access to financial consumer protection across language, geography, and gender.

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Gaming Commissions

Gaming Commissions

Online gaming regulators deploy Proto’s AI Citizen Experience (AICX) solution to improve access to player protection and detect problematic behaviour across language, geography, and gender.

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Business Registrars

Business Registrars

Business registrars use Proto's multilingual AI Citizen Experience (AICX) chatbot to simplify the process for businesses to get information and to incorporate in a region.

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Trade Commissions

Trade Commissions

Trade commissions deploy Proto’s AI Citizen Experience (AICX) solution to make trading advice and programs easily accessible across all businesses and citizens.

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Securities Commissions

Securities Commissions

Securities commissions deploy Proto’s AI Citizen Experience (AICX) solution to empower consumers with an effective recourse method, deliver proactive advice and misconduct warnings, and decrease costs.

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e-Government

e-Government

e-Governments deploy Proto’s AI Citizen Experience (AICX) as a one-stop solution for all consumers' needs across language, geography, and gender.

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Consumer Authorities

Consumer Authorities

Competition and consumer authorities deploy Proto’s AI Citizen Experience (AICX) solution to improve access to consumer protection across language, geography, and gender.

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Energy Commissions

Energy Commissions

Energy regulators deploy Proto’s AI Citizen Experience (AICX) solution to improve access to consumer protection across language, geography, and gender.

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Health Regulator

Health Regulator

Health regulators deploy Proto’s AI Citizen Experience (AICX) solution to improve access to patient protection across language, geography, and gender.

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Telco Commissions

Telco Commissions

Telco commissions deploy Proto’s AI Citizen Experience (AICX) solution to improve access to citizen protection and across language, geography, and gender.

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Education Ministries

Education Ministries

Education ministries deploy Proto’s AI Citizen Experience (AICX) solution to improve access to information for students, parents, teachers and administrators.

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Social Security

Social Security

Social security systems deploy Proto’s AI Citizen Experience (AICX) solution to improve access to pensions and benefits across language, geography, and gender.

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CASE STUDY

Financial consumer protection automation in the Philippines

The automated consumer protection system at the Central Bank of the Philippines (BSP) set the standard for accessible recourse in emerging markets, handling a 4x surge in complaints without expanded wait times nor operational costs.

READ STUDY

Automating citizen service delivery

Government agencies use Proto's AICX solution to deliver automated public services, including tax collection, municipal advisories, and democratic participation. The solution also provides handling of repetitive citizen support queries across local languages and underserved populations.

ROI calculator

Government sector benefits

Establish the national standard

Innovate by example and encourage service providers to adopt similar inclusion technology.

Counter disinformation

Repurpose support channels to deliver proactive and accurate information that improves citizen outcomes.

Increase trust in in state services

Establish a direct connection between the ombudsman and citizens to ensure recourse and trust is state services.

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, ticketing, CRM and analytics, and hybrid hosting.

Ask Proto's experts for AI citizen engagement

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FAQ

What is AICX for government services?

AI Citizen Experience solutions allow government agencies to automate public services such as business registration, driver’s license renewals, frequently asked questions, and more, freeing up administrative teams to focus on more complex queries.

For example, the Department of Trade Industry in the Philippines deployed Proto to achieve their No Wrong Door policy, forwarding citizen queries to the right government agency automatically and automating responses to FAQs in local and mixed languages, such as Tagalog, Cebuano and Taglish.

How is AICX used for government services?

AICX can scale citizen support without significant additional cost, offering services and benefits such as:

  • Answering frequently asked questions
  • Scaling consumer complaints
  • Assisting with tax collection
  • Handling business registration and inquiries
  • Tracking citizen information for personalized support

Proto's AICX platform can also monitor automation performance and citizen engagement with location-based data and other analytics.

What are the advantages of using Proto for government services?

Proto allows local governments to assist citizens at scale without increasing administrative costs. With rapid support and timely notifications, citizen experience automation in local government offer many advantages including:

  • Fostering citizen engagement and trust

  • Democratizing access to information and services

  • Making complaints processes more accessible

  • Reducing human error on administrative tasks

The Proto platform can also be maintained without advanced technical knowledge — so new functionality can be added easily as policies change.

What are the advantages of Proto’s solution?

Proto’s multilingual, AI-enabled citizen experience solution offers support for underserved and rare languages. While most chatbots are only available in common languages, Proto can communicate in languages such as Tagalog, Kinyarwanda, and Twi, as well as mixed languages such as Taglish.

With multilingual support, Proto can also categorize and triage citizen queries based on language, streamlining administration for governments. Proto also integrates with local channels such as Africa’s Talking, Line, and Zalo.

Where can I find more information about Proto?

For more in-depth information about how Proto has helped governments and businesses, take a look at our case studies.

For more information on how the Proto platform works, take a look at our documentation.

To try Proto, book a demo using the chatbot widget on the bottom right or sign up for a 14-day free trial.

Return on investment

Average Values

The AICX calculator is an estimate.
Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.
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