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AICX Chatbot for Government Services

Automate citizen engagement

Government agency operators and ombudsmen embrace Proto’s AI Customer Experience (AICX) solution to decrease multilingual support costs and improve citizen engagement.

Citizen support with automation

Government agencies use Proto's AICX solution to deliver automated public services, including tax collection, municipal advisories, and democratic participation. The solution also provides handling of repetitive citizen support queries across local languages and underserved populations.

Citizen protection with automation

Government ombudsmen use Proto's AICX solution to overcome scaling complaint volumes, limited citizen protection resources, and outdated manual whistleblower processes. The solution also provides direct intervention capability and analysis of complaint trends for rapid policy-making.

Fiscal Constraint


Control operational costs from expanding citizen engagement volumes.

Include Everyone


Engage citizens in all regions regardless of language, geography or gender.

Trend Analysis



Rapidly inform policy-making with trend analysis of complaints across government agencies.

Automate beyond citizen support

Citizen engagement is just the first phase of Proto’s AICX solution for the government sector.

Establish the National Standard

Innovate by example and encourage service providers to adopt similar inclusion technology.

Counter Disinformation


Repurpose support channels to deliver proactive and accurate information that improves citizen outcomes.

Increase Trust in the State


Establish a direct connection between the ombudsman and citizens to ensure recourse and trust is state services.

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

Automate beyond citizen support

Establish the National Standard

Innovate by example and encourage service providers to adopt similar inclusion technology.

Counter Disinformation

Repurpose support channels to deliver proactive and accurate information that improves citizen outcomes.

Increase Trust in the State

Establish a direct connection between the ombudsman and citizens to ensure recourse and trust is state services.

Ask Proto about your AICX project

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Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
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Solutions

5 min

ASEAN Post on Proto's AI Customer Experience

Solutions

3 min

Proto releases AICX v2 product suite