AICX for Health Services

Proto CX automation for patient experience

Health operators and regulators deploy Proto’s AI Customer Experience (AICX) solution to allow patients to book appointments, get test results, and find health information in local languages.

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Clinics

Clinics

Clinics and hospitals deploy Proto’s AI Customer Experience (AICX) solution to scale services such as appointment booking, screening, preventative care, and more.

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Health Insurance

Health Insurance

Health insurance providers deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of the claims process and answer questions about coverage in local languages.

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Telemedicine

Telemedicine

Virtual health support providers deploy Proto’s AI Customer Experience (AICX) solution to deliver better remote health services in local languages.

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e-Pharmacy

e-Pharmacy

Online pharmacies deploy Proto’s AI Customer Experience (AICX) solution to make medication and health services more accessible in local languages.

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CASE STUDY

AI-enabled healthcare support in the Philippines

PhilCare's AICX healthcare platform provides more accessible healthcare for over 400,000 patients, across 1,600+ hospitals. The platform leverages artificial intelligence (AI) to automate processes such as appointment booking, exam results, and letter of authorization requests.

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"PhilCare leverages technology to deliver exceptional service to our clients. We believe that strategic partnerships like the one we have with Proto will help us achieve our goals. In just the first few months of using Proto's platform, PhilCare immediately felt an improvement in delivering our services. Thank you to the competent team from Proto!"
Alex Aquino
CTO, PhilCare

Automating digital patient experience

Health operators use Proto's AICX solution to deliver automated patient booking, payment troubleshooting, and pharmaceutical delivery. The solution also provides handling of repetitive consumer support queries across local languages and underserved populations.

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INSIGHT

Industry insight: The state of CX automation in iGaming

Download our report for insights on the state of CX automation in iGaming industry

READ the Report
INSIGHT

Industry insights: CX automation for African clinics

Download our report for insights on how African clinics can benefit from multilingual CX automation.

Health sector benefits

Raise the market standard

Innovate by example and encourage the health ecosystem to adopt inclusive technology.

Counter disinformation

Deploy mass-messaging via chatbots to provide accurate health info to citizens.

Increase trust in the state

Establish a direct connection between the national health scheme and patients.

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, ticketing, CRM and analytics, and hybrid hosting.

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Return on investment

Average Values

The AICX calculator is an estimate.
Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.
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