AI Chatbot for Health Services

Proto chatbot for patient experience

Health operators and regulators deploy Proto’s AI Customer Experience (AICX) solution to decrease multilingual support costs and improve the digital patient experience.

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Health Regulator

Health Regulator

Health regulators deploy Proto’s AI Customer Experience (AICX) solution to improve access to patient protection across language, geography, and gender.

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Clinics

Clinics

Clinics and hospitals deploy Proto’s AI Customer Experience (AICX) solution to improve the patient booking experience without wait times and expensive contact centres.

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Health Insurance

Health Insurance

Insurance providers deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of the claims process and improve customer experience across language, geography, and gender.

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Telemedicine

Telemedicine

Virtual health support providers deploy Proto’s AI Customer Experience (AICX) solution to improve access across language, geography and gender.

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e-Pharmacy

e-Pharmacy

Online pharmacies deploy Proto’s AI Customer Experience (AICX) solution to scale rapidly without the high cost of multilingual contact centres.

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Proto Health Operators Solution Map

Automating digital patient experience

Health operators use Proto's AICX solution to deliver automated patient booking, payment troubleshooting, and pharmaceutical delivery. The solution also provides handling of repetitive consumer support queries across local languages and underserved populations.

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Proto Health Regulators Solution Map

Automating patient protection

Health regulators use Proto's AICX solution to overcome scaling claims volumes, limited consumer protection resources, and outdated manual processes. The solution also provides direct intervention capability and analysis of misconduct trends for rapid policy-making.

Counter disinformation

Health sector benefits

Raise the market standard

Innovate by example and encourage the health ecosystem to adopt inclusive technology.

Counter disinformation

Deploy mass-messaging via chatbots to provide accurate health info to citizens.

Increase trust in the state

Establish a direct connection between the national health scheme and patients.

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

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Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
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Article
Team

Proto raises $5.6M Series A to accelerate global expansion

The Proto team is delighted to announce that it raised a $5.6M Series A round led by Mucker Capital for the global expansion of its AI Customer Experience (AICX) solutions. The round also had participation from current shareholder Yolo Investments.

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Proto vs. Zendesk

Compare how Proto and Zendesk chatbots deal with support queries. Deploy AICX solutions and automate communication with underserved communities

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Partners
Financial

Proto’s AI chat banking in local languages now available on Temenos Exchange

The collaboration brings conversational banking powered by Proto’s AI-enabled multilingual chatbots to Temenos financial customers worldwide.

Guide
Solutions
Financial

National Bank of Rwanda compliance guide

Learn how to maintain compliance with the National Bank of Rwanda.

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Solutions
Health

PhilCare deploys Proto’s AI chatbot to improve quality patient experience

PhilCare, a leading health maintenance organization in the Philippines, implemented Proto’s AI chatbot to automate multilingual patient support.

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Partners
Financial

Proto partners with Eclectics to provide conversational AI to Africa’s financial institutions

New partnership between Proto and Eclectics to provide conversational AI solutions to the African financial sector and digital banking organizations.

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Solutions

Canadian AI firm Proto invests $1M in Rwanda for Africa expansion

Proto’s invests in new Africa HQ in Kigali as Rwanda transform into the region's leading hub for artificial intelligence and digital technology.

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Partners

Proto and Pindo partner to improve access to AI customer experiences in Africa

Learn more about the integrated solution between Proto and Pindo to improve access to AI customer experience with API and SMS messaging in Africa.

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Solutions
Health

The Medical City Clinic deploys Proto chatbot across 50 clinics in the Philippines

The Medical City Clinic’s President and CEO Roberto Muñoz and Proto’s Asia Manager signed the deployment agreement for the Med-C chatbot to serve patients across the Philippines.

Proto AICX platform in 2 minutes

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