Health operators and regulators deploy Proto’s AI Customer Experience (AICX) solution to decrease multilingual support costs and improve the digital patient experience.
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Clinics and hospitals deploy Proto’s AI Customer Experience (AICX) solution to improve the patient booking experience without wait times and expensive contact centres.
Insurance providers deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of the claims process and improve customer experience across language, geography, and gender.
Virtual health support providers deploy Proto’s AI Customer Experience (AICX) solution to improve access across language, geography and gender.
Online pharmacies deploy Proto’s AI Customer Experience (AICX) solution to scale rapidly without the high cost of multilingual contact centres.
Since its launch in June, PhilCare's chatbot has received over 472,880 messages and helped its members access convenient and accessible healthcare services from 1,600+ hospitals and 48,000 physicians leveraging artificial intelligence (AI) to automate processes such as appointment booking, exam results, and LOA requests.
Health operators use Proto's AICX solution to deliver automated patient booking, payment troubleshooting, and pharmaceutical delivery. The solution also provides handling of repetitive consumer support queries across local languages and underserved populations.
Health regulators use Proto's AICX solution to overcome scaling claims volumes, limited consumer protection resources, and outdated manual processes. The solution also provides direct intervention capability and analysis of misconduct trends for rapid policy-making.
Innovate by example and encourage the health ecosystem to adopt inclusive technology.
Deploy mass-messaging via chatbots to provide accurate health info to citizens.
Establish a direct connection between the national health scheme and patients.
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Contacts deflected / month
Minutes of reduced customer
wait time / month
Contact centre savings / month
Return on investment
in first year of Proto AICX
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