Local and secure AI for hospitals and insurers
Supporting the future of patient experience
Proto's AICX platform delivers delightful healthcare experiences for patients and care providers across multilingual markets and complex workflows.
AI Assistants
Offer rapid LOA apporval
Integrate with insurers to provide seamless approval of letters of authorisation during patient appointment booking.
AI Assistants
Automate booking and check-ins
Reclaim hospital staff time with automated bookings and check-in confirmation using messaging apps and QR codes.
AI Assistants
Guide patients to appointments
Help patients find hospital amenities and appointment locations to ensure on-time medical services.
Channels
Engage patients everywhere
Support patients via their preferred messaging apps like Viber and Messenger.
ceb
Cebuano
tgl
Tagalog
rw
Kinyarwanda
Supporting 100+ languages
Profound voice and text models for the underserved
Include everyone with conversational AI built for the world’s emerging economies.
Integrations
Connect to CRMs and payment apps
Proto AICX integrates with your business infrastructure.
Secure webhook with data encryption
Proto AICX does the heavy lifting so you can focus on implementation.
Bulk import and export for customer data
Minimize effort when migrating big data between systems.
APIs for tickets, livechats, customers and analytics
Connect Proto AICX content into your software stack.
iFrame for payments inside customer chat
Embed checkouts directly in chat to maximize conversion.
Progress for your organisation
Proto is the AI localisation and security partner for emerging industry leaders.
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ISO 27001
SOC 2 Type II
Dedicated LLM
Live translation
AI Assistant switching
Hybrid hosting
On-premise hosting
Unlimited users and teams
Web scraping
Surveillance metrics
Unlimited support
ISO 27001
SOC 2 Type II
Dedicated LLM
Live translation
AI Assistant switching
Hybrid hosting
On-premise hosting
Unlimited users and teams
Web scraping
Surveillance metrics
Unlimited support
Built-in data privacy and security
Proto's AICX platform architecture is adaptable to evolving data privacy policies – with on-premise and proprietary AI when large language models are prohibited.
Protection standards
Trust in audited standards
Proto's SOC2 (Types I & II) and ISO 27001 certifications are the highest industry standard for messaging data.
SOC 2 Type II
ISO 27001
Data residency
Host onsite or hybrid
Deploy with local hosting solutions that are setup within two weeks.
Data access
Enforce IP access
Limit Proto AICX access to offices and remote workers with authorized IP addresses.
Data privacy
Encrypt messaging
All messaging is SHA-256 encrypted at rest and in transit.
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AI Assistants
Train your dedicated LLM
Deploy a customised and secure large language model trained on your organisation’s knowledge and enhanced with ProtoAI natural language understanding – without sharing data with third-party LLM providers.
Channels
Rely on additional channel security
Engage with customers through your preferred messaging apps, each offering the latest privacy protections for billions of daily endusers.
Onboarding steps
Chatbots
Generate your AI experience
Customize and deploy knowledgable AI assistants in moments.
Add URL
Enter a URL for chatbot training.
Add URL
Chatbots will learn from new content on this website.
https://
your-website-url.com
Users and teams
Invite your team members
Empower colleagues with custom teams, roles, and permissions.
Invite user
New user will receive an email invite.
Email
Select role
Select team(s)
Dedicated support
Let us do the rest
Maximize your Proto AICX solution with setup assistance and support.
Consult an expert
Discover your organisation’s suitability for AI patient experience