AI Chatbot for Health Services

Proto chatbot for patient experience

Health operators and regulators deploy Proto’s AI Customer Experience (AICX) solution to decrease multilingual support costs and improve the digital patient experience.

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Clinics and hospitals deploy Proto’s AI Customer Experience (AICX) solution to improve the patient booking experience without wait times and expensive contact centres.

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Health Insurance

Health Insurance

Insurance providers deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of the claims process and improve customer experience across language, geography, and gender.

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Virtual health support providers deploy Proto’s AI Customer Experience (AICX) solution to improve access across language, geography and gender.

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Online pharmacies deploy Proto’s AI Customer Experience (AICX) solution to scale rapidly without the high cost of multilingual contact centres.

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AI-enabled healthcare support in the Philippines

Since its launch in June, PhilCare's chatbot has received over 472,880 messages and helped its members access convenient and accessible healthcare services from 1,600+ hospitals and 48,000 physicians leveraging artificial intelligence (AI) to automate processes such as appointment booking, exam results, and LOA requests.

"PhilCare leverages technology to deliver exceptional service to our clients. We believe that strategic partnerships like the one we have with Proto will help us achieve our goals. In just the first few months of using Proto's platform, PhilCare immediately felt an improvement in delivering our services. Thank you to the competent team from Proto!"
Alex Aquino
CTO, PhilCare

Automating digital patient experience

Health operators use Proto's AICX solution to deliver automated patient booking, payment troubleshooting, and pharmaceutical delivery. The solution also provides handling of repetitive consumer support queries across local languages and underserved populations.

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Automating patient protection

Health regulators use Proto's AICX solution to overcome scaling claims volumes, limited consumer protection resources, and outdated manual processes. The solution also provides direct intervention capability and analysis of misconduct trends for rapid policy-making.

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Health sector benefits

Raise the market standard

Innovate by example and encourage the health ecosystem to adopt inclusive technology.

Counter disinformation

Deploy mass-messaging via chatbots to provide accurate health info to citizens.

Increase trust in the state

Establish a direct connection between the national health scheme and patients.


24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

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Return on investment

Average Values

The AICX calculator is an estimate.
Your actual results may differ.

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The Results


Contacts deflected / month


Minutes of reduced customer
wait time / month


Contact centre savings / month


Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.
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5 customer support wins for African microfinance

How African microfinance institutions can overcome 5 key roadblocks to better customer support for low-income and rural customer segments with chatbots.


Bank of Zambia deploys financial consumer protection solution

Bank of Zambia and Proto signed a partnership to deploy Proto’s multilingual, AI-enabled consumer protection solution across 139 financial institutions.

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FNB Zambia improves consumer support with Proto’s AICX chatbot

FNB optimized support for banking customers, boasting a 44% increase in automated self-serve approach to consumer support in the first week of deployment with Proto.

Case Study

The DTI improves citizen experience with AI-enabled citizen support

DTI’s chatbot leverages Proto’s AI technology to provide 24/7 customer service for queries in local languages such as Tagalog and Cebuano.


Proto named a top conversational AI company to watch in 2023

AI Time Journal named Proto a top conversational AI company to watch in 2023 for its unique capabilities in automating multilingual conversations.

Case Study

AI-enabled customer support for clinic network in South Africa

Optique improved customer support experience by taking advantage of Proto’s multi-channel capabilities, handling customer queries across 4 different channels.

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