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Health
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Health services and supervisors embrace Proto’s AI Customer Experience (AICX) solution to decrease multilingual contact center costs and improve patient experience.
Counteract misinformation about the pandemic and improve engagement with bottom-of-the-pyramid citizen.
Deliver symptom checking, ordering and appointment booking without wait times or contact abandonment.
Deflect repetitive queries from health service workers so they are able to focus on priority patient care.
Health services and supervisors struggle to automate multilingual support due to manual processes and chatbots that do not understand local languages and terminology. Proto's AICX solution empowers health ecosystems with inclusive channels and cost-effective contact center operations, across all languages.
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Patient support automation is just the first phase of Proto’s AICX solution for the health sector. Repurpose automation to proactively engage patients and generate revenue and better health outcomes.
Decrease CPA by automating the acquisition and conversion process.
Convert support into an automated retention tool to retain churning patients.
Reduce reliance on acquisition with automated re-engagement of lost patients.
Expand across emerging markets without the expense of multilingual contact centers.
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Contacts deflected / month
Minutes of reduced customer
wait time / month
Contact center savings / month
Return on investment
in first year of AICX
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