Healthcare service in Global South? Deploy free COVID-19 awareness chatbot in your language
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Automate health support across languages

Health services embrace Proto’s AI Customer Experience (AICX) solution to decrease multilingual support costs and increase patient experience.



No payment

Abuja remains the epicenter of COVID-19 in Nigeria's Federal Capital Territory. We are concerned about community spread and providing the right information about the pandemic in our local languages — there is no better time than now to deploy the educational chatbot from Proto.
Abdullahi Adamu Candido
Honourable Chairman of the Abuja Municipal Area Council

Deliver COVID-19 Education

Counteract misinformation about the pandemic and improve engagement with bottom-of-the-pyramid citizen.

Improve Patient Experience

Deliver symptom checking, ordering and appointment booking without wait times or contact abandonment.

Maximize Health Workers' Time

Deflect repetitive queries from health service workers so they are able to focus on priority patient care.

Health services

Automate repetitive symptom checking, ordering and appointment booking

Health sponsors

Deploy AICX across Global South health services to exceed development objectives


Solving health support automation

Health services struggle to automate multilingual support due to chatbots that underdeliver and rely upon English NLP. Proto has perfected its solution for 100% of the automation pipeline, with better local language understanding and return on investment.


Pushing beyond health support

Patient support automation is just the first phase of Proto’s roadmap for the health sector. Repurpose automation to proactively engage patients and generate revenue and better health outcomes.

Acquire New Patients

Decrease CPA by automating the acquisition and conversion process.

Retain Declining Patients

Convert support into an automated retention tool to retain churning patients.

Reactivate Churned Patients

Reduce reliance on acquisition with automated re-engagement of lost patients.

24/7 x 365 contact center automation

Expand across emerging markets without the expense of multilingual contact centers.

What's AICX?

Have a chat with Curtis about AICX for health services

Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results


Contacts deflected / month


Minutes of reduced customer
wait time / month


Contact center savings / month


Return on investment
in first year of AICX

AICX results based upon averaged customer data.
Get the results


June 3, 2020

COVID-19 education chatbot launched for Nigeria’s Federal Capital Territory

Ayomide Alao


May 27, 2020

Proto and Reformers of Africa announce partnership to deliver COVID-19 education chatbots to Global South health services

Ayomide Alao


April 27, 2020

Proto provides free COVID-19 awareness chatbots to Global South healthcare services

Curtis Matlock

Discover the power of AICX for your contact center