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Automate patient education & support

Health operators and regulators embrace Proto’s AI Customer Experience (AICX) solution to decrease multilingual support costs and improve patient experience.

Deliver COVID-19 Education

Counteract disinformation about the pandemic and improve engagement with bottom-of-the-pyramid citizen.

Boost Patient Experience

Deliver symptom checking, ordering and appointment booking without wait times or contact abandonment.

Maximize Workers' Time

Deflect repetitive queries from health service workers so they are able to focus on priority patient care.

Health inclusion with automation

Health operators use Proto's AICX solution to deliver automated patient booking, payment troubleshooting, and pharmaceutical delivery. The solution also provides handling of repetitive consumer support queries across local languages and underserved populations.

calculate roi

Health inclusion with automation

Health regulators use Proto's AICX solution to overcome scaling claims volumes, limited consumer protection resources, and outdated manual processes. The solution also provides direct intervention capability and analysis of misconduct trends for rapid policy-making.

case study
We chose Proto for automating referrals with a network of 60,000 doctors in India because of its local language understanding. This partnership comes as we scale-up and prefer to focus on solving patient problems end to end, rather than using a contact center that has high attrition and scales less smoothly.
Abhishek Mohan
CEO, Hempstreet
Abuja remains the epicenter of COVID-19 in Nigeria's Federal Capital Territory. We are concerned about community spread and providing the right information about the pandemic in our local languages — there is no better time than now to deploy the educational chatbot from Proto.
Abdullahi Adamu Candido
Honourable Chairman of the Abuja Municipal Area Council

Ecosystem benefits

Proto’s AICX solution delivers more than cost savings for the health sector.

Raise the Market Standard

Innovate by example and encourage the health ecosystem to adopt inclusive technology.

Counter Disinformation

Deploy mass-messaging via chatbots to provide accurate health info to citizens.

Increase Trust in the State

Establish a direct connection between the national health scheme and patients.

24/7 x 365 contact center automation

Expand across emerging markets without the expense of multilingual contact centers.

Ask Proto about your AICX project

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Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results


Contacts deflected / month


Minutes of reduced customer
wait time / month


Contact center savings / month


Return on investment
in first year of AICX

AICX results based upon averaged customer data.
Get the results

Case Study

January 31, 2021

Proto AICX for Nigeria's Federal Capital Territory

Ayomide Alao


January 6, 2021

In 2021, AI customer experience is about inclusion

Curtis Matlock


July 9, 2020

ASEAN Post on Proto's AI Customer Experience


Network effects
Powered by constant HermesAI™ learning across language domains.
Regulator compliance
Built in partnership with supervisory authorities across the Global South.
Global security
End-to-end encryption and secure connector for local databases.
Controlled costs for scaling services across new and existing markets.
Automated complaints processing for regulated digital ecosystems.
Designed for consumers at the bottom of the pyramid.

AI customer experience can be inclusive.