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Health
Health operators and regulators embrace Proto’s AI Customer Experience (AICX) solution to decrease multilingual support costs and improve patient experience.
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Counteract disinformation about the pandemic and improve engagement with bottom-of-the-pyramid citizen.
Deliver symptom checking, ordering and appointment booking without wait times or contact abandonment.
Deflect repetitive queries from health service workers so they are able to focus on priority patient care.
Health operators use Proto's AICX solution to deliver automated patient booking, payment troubleshooting, and pharmaceutical delivery. The solution also provides handling of repetitive consumer support queries across local languages and underserved populations.
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Health regulators use Proto's AICX solution to overcome scaling claims volumes, limited consumer protection resources, and outdated manual processes. The solution also provides direct intervention capability and analysis of misconduct trends for rapid policy-making.
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Proto’s AICX solution delivers more than cost savings for the health sector.
Innovate by example and encourage the health ecosystem to adopt inclusive technology.
Deploy mass-messaging via chatbots to provide accurate health info to citizens.
Establish a direct connection between the national health scheme and patients.
Expand across emerging markets without the expense of multilingual contact centers.
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Contacts deflected / month
Minutes of reduced customer
wait time / month
Contact center savings / month
Return on investment
in first year of AICX
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