Health

Automate patient education & support

Health operators and regulators embrace Proto’s AI Customer Experience (AICX) solution to decrease multilingual support costs and improve patient experience.

14 Day Trial Solution Map

Deliver COVID-19 Education

Counteract disinformation about the pandemic and improve engagement with bottom-of-the-pyramid citizen.

Boost Patient Experience

Deliver symptom checking, ordering and appointment booking without wait times or contact abandonment.

Maximize Workers' Time

Deflect repetitive queries from health service workers so they are able to focus on priority patient care.

Health inclusion with automation

Health operators use Proto's AICX solution to deliver automated patient booking, payment troubleshooting, and pharmaceutical delivery. The solution also provides handling of repetitive consumer support queries across local languages and underserved populations.

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Health inclusion with automation

Health regulators use Proto's AICX solution to overcome scaling claims volumes, limited consumer protection resources, and outdated manual processes. The solution also provides direct intervention capability and analysis of misconduct trends for rapid policy-making.

case study

We chose Proto for automating referrals with a network of 60,000 doctors in India because of its local language understanding. This partnership comes as we scale-up and prefer to focus on solving patient problems end to end, rather than using a contact center that has high attrition and scales less smoothly.

Abhishek Mohan

CEO, Hempstreet

Abuja remains the epicenter of COVID-19 in Nigeria's Federal Capital Territory. We are concerned about community spread and providing the right information about the pandemic in our local languages — there is no better time than now to deploy the educational chatbot from Proto.