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AICX for Consumer Protection

Proto CX automation for consumer protection

AI Citizen Experience delivers more than cost savings — protect underserved communities with scalable and accessible consumer recourse channels.

African Development Bank

Bank of Ghana

Bank of Zambia

Central Bank of Liberia

Central Bank of the Philippines

Competition and Consumer Protection Commission of Zambia

National Bank of Rwanda

Philippines Department of Trade & Industry

Securities and Exchange Commission

Consumer complaints

Provide bottom-of-the-pyramid consumers with recourse channels.

Detect misconduct

Track trends in complaints to find and address market misconduct.

Ensure resolution

Monitor and compel resolution across regulated institutions.

CASE STUDY

Financial consumer protection automation in the Philippines

The automated consumer protection system at the Central Bank of the Philippines (BSP) set the standard for accessible recourse in emerging markets, handling a 4x surge in complaints without expanded wait times nor operational costs.

AICX

Protect consumers with CX automation

Proto's AI Citizen Experience platform is designed for regulators to gather consumer complaints and detect misconduct across service sectors.

Engage citizens & diasporas

Automate local languages

Transfer chats to agents

Ask Proto's experts for AI citizen engagement

Curtis

Vanessa

Other impacts

financial inclusion

Automated conversational banking for serving historically-marginalized communities.

responsible igaming

Automated notifications for problematic gaming patterns and safer player behaviour.

Counter disinformation

Automated citizen engagement for detecting and correcting false information.