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Proto chatbot for consumer protection

AI Customer Experience delivers more than cost savings — protect underserved communities with scalable and accessible consumer recourse channels.

Consumer complaints

Provide bottom-of-the-pyramid consumers with recourse channels.

Detect misconduct

Track trends in complaints to find and address to market misconduct.

Ensure resolution

Monitor and compel resolution across regulated institutions.

AICX

Protect consumers with CX automation

Proto's AI Customer Experience platform is designed for regulators to gather consumer complaints and detect misconduct across service sectors.

Reach citizens & diasporas

Automate local languages

Transfer chats to agents

Other impacts

financial inclusion

Automated conversational banking for serving historically-marginalized communities.

responsible gaming

Automated notifications for problematic gaming patterns and safer player behaviour.

Counter disinformation

Automated citizen engagement for detecting and correcting false information.

Powered by constant HermesAI™ learning across language domains.

Built in partnership with supervisory authorities across the Global South.

End-to-end encryption and secure connector for local databases.

Controlled costs for scaling services across new and existing markets.

Automated complaints processing for regulated digital ecosystems.

Designed for consumers at the bottom of the pyramid.

AI customer experience can be inclusive.