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AI Chatbot for Consumer Protection

Proto chatbot for consumer protection

AI Customer Experience delivers more than cost savings — protect underserved communities with scalable and accessible consumer recourse channels.

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African Development Bank

Bank of Ghana

Bank of Zambia

Central Bank of Liberia

Central Bank of the Philippines

National Bank of Rwanda

Consumer complaints

Provide bottom-of-the-pyramid consumers with recourse channels.

Detect misconduct

Track trends in complaints to find and address to market misconduct.

Ensure resolution

Monitor and compel resolution across regulated institutions.

CASE STUDY

Consumer protection automation in the Philippines

The automated consumer protection system at the Central Bank of the Philippines (BSP) set the standard for accessible recourse in emerging markets, handling a 4x surge in complaints without expanded wait times nor operational costs.

AICX

Protect consumers with CX automation

Proto's AI Customer Experience platform is designed for regulators to gather consumer complaints and detect misconduct across service sectors.

Engage citizens & diasporas

Automate local languages

Transfer chats to agents

Other impacts

financial inclusion

Automated conversational banking for serving historically-marginalized communities.

responsible gaming

Automated notifications for problematic gaming patterns and safer player behaviour.

Counter disinformation

Automated citizen engagement for detecting and correcting false information.

Network effects

Powered by constant HermesAI™ learning across language domains.

Regulator compliance

Built in partnership with supervisory authorities across industries.

Global security

End-to-end encryption and secure connector for local databases.

PROFIT TECH

Controlled costs for scaling services across new and existing markets.

CONSUMER PROTECTION

Automated complaints processing for regulated digital ecosystems.

INCLUSION FOCUSED

Designed for consumers at the bottom of the pyramid.

Reach your local customers