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AI Chatbot for Consumer Protection

Proto chatbot for consumer protection

AI Customer Experience delivers more than cost savings — protect underserved communities with scalable and accessible consumer recourse channels.

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African Development Bank
Bank of Ghana
Bank of Zambia
Central Bank of Liberia
Central Bank of the Philippines
National Bank of Rwanda

Consumer complaints

Provide bottom-of-the-pyramid consumers with recourse channels.

Detect misconduct

Track trends in complaints to find and address to market misconduct.

Ensure resolution

Monitor and compel resolution across regulated institutions.

CASE STUDY

Consumer protection automation in the Philippines

The automated consumer protection system at the Central Bank of the Philippines (BSP) set the standard for accessible recourse in emerging markets, handling a 4x surge in complaints without expanded wait times nor operational costs.

READ STUDY

AICX

Protect consumers with CX automation

Proto's AI Customer Experience platform is designed for regulators to gather consumer complaints and detect misconduct across service sectors.

Engage citizens & diasporas
Automate local languages
Transfer chats to agents