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Proto for consumer protection

AI Customer Experience is more than cost savings — protect underserved communities with scalable and easy-to-access consumer recourse channels.

Consumer complaints

Provide bottom-of-the-pyramid consumers with recourse channels.

Detect misconduct

Track trends in complaints to find and address to market misconduct.

Ensure resolution

Monitor and compel resolution across regulated institutions.

Financial operators and regulators embrace Proto’s AI Customer Experience (AICX) solution to decrease case resolution costs and protect consumers across language, geography and gender.
Discover solution
The chatbot improves communication, reduces costs, and supports timely enhancement of policies and enforcement of supervisory actions. This is in line with the central bank's commitment to pursue innovations in financial services for the benefit of Filipinos.
Benjamin E. Diokno
Governor, Central Bank of the Philippines

Protect consumers with AICX

Proto's AI Customer Experience platform is designed for regulators to gather consumer complaints and detect misconduct across national operator ecosystems.

Reach global consumers
Automate local languages
Transfer chats to agents
Network effects
Powered by constant HermesAI™ learning across language domains.
Regulator compliance
Built in partnership with supervisory authorities across the Global South.
Global security
End-to-end encryption and secure connector for local databases.
Controlled costs for scaling services across new and existing markets.
Automated complaints processing for regulated digital ecosystems.
Designed for consumers at the bottom of the pyramid.

AI customer experience can be inclusive.