AI Citizen Experience delivers more than cost savings — protect underserved communities with scalable and accessible consumer recourse channels.
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Provide bottom-of-the-pyramid consumers with recourse channels.
Track trends in complaints to find and address market misconduct.
Monitor and compel resolution across regulated institutions.
The automated consumer protection system at the Central Bank of the Philippines (BSP) set the standard for accessible recourse in emerging markets, handling a 4x surge in complaints without expanded wait times nor operational costs.
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Proto's AI Citizen Experience platform is designed for regulators to gather consumer complaints and detect misconduct across service sectors.
