Deploying secure AI for government agencies
Deliver citizen support at speed
AI Agents
Deploy a network of AI agents
Overcome citizen awareness and access challenge with a network of interoperable AI agents across government agencies with overlapping mandates.
I’m Toby, the business registrar assistant.
How can I help you today?
One of your businesses, a payment company keeps overcharging me and won’t cancel the service.
I understand. The business registrar does not handle financial consumer cases. Let me refer you to Rita, the consumer protection commission assistant.
What is the business you wish to complain about?
It’s AlphaPay... I lost like 32000 so far
Chat has been transferred to consumer protection agent
Greetings, it’s Rita.
Thanks for starting this complaint against AlphaPay for ₱32,000. Let me collect some more details.
Channels
Reach citizens everywhere
Offer text and voice messaging on popular channels.
Analytics
Detect market misconduct
Generate insights from citizen cases, social media scraping, and regulated business submissions to inform policy making.
Social media posts
1,680
38%
Institution mentions
1,254
18%
Involved citizens
1,090
23%
Tickets
Track citizen cases to resolution
Auto-referrals
Direct cases between agencies with no referral loops.
Auto-labeling
Allow AI to populate tags, custom fields, and citizen profiles.
Full visibility
Review chats between citizens and businesses to validate resolution.
tgl
Tagalog
ceb
Cebuano
rw
Kinyarwanda
kua
Oshiwambo
Speak in 100+ languages
Engage everyone in their native language
Proto's local language models extend beyond the reach of generative AI.
Integrations
Connect to CRMs and payment apps
Proto integrates with your business infrastructure.
Secure webhook with data encryption
Proto does the heavy lifting so you can focus on implementation.
Bulk import and export for customer data
Minimize effort when migrating big data between systems.
APIs for tickets, livechats, customers and analytics
Connect Proto content into your software stack.
iFrame for payments inside customer chat
Embed checkouts directly in chat to maximize conversion.
Progress for your organisation
Proto is the AI localisation and security partner for emerging market leaders.
See story
550K interactions handled monthly +80% YoY
550K interactions handled monthly +80% YoY
The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.
Gérard Nsabimana
Director of Market Conduct Supervision, NBR
See story
14.4M interactions handled annually +240% YoY
14.4M interactions handled annually +240% YoY
The multilingual Proto chatbot empowers consumers by providing an accessible channel for complaints, supporting the central bank’s commitment to financial service innovation.
Benjamin E. Diokno
Governor, Central Bank of the Philippines
See story
5x +500% YoY increase in chats from proactive messaging
5x +500% YoY increase in chats from proactive messaging
The DTI's assistant TIA is built to speak the languages of our Filipino customers, understand their needs, and provide them with an immediate response.
Mary Jean Pacheco
Undersecretary of the Department of Trade and Industry
ISO 27001
SOC 2 Type II
Dedicated LLM
Live translation
AI Assistant switching
Hybrid hosting
On-premise hosting
Unlimited users and teams
Web scraping
Surveillance metrics
Unlimited support
ISO 27001
SOC 2 Type II
Dedicated LLM
Live translation
AI Assistant switching
Hybrid hosting
On-premise hosting
Unlimited users and teams
Web scraping
Surveillance metrics
Unlimited support
Built-in data privacy and security
Proto's platform architecture is adaptable to data privacy policies – with on-premise hosting and proprietary AI when large language models are restricted.
Protection standards
Trust in audited standards
SOC 2 Type II
ISO 27001
Data residency
Host onsite or hybrid
Deploy with local hosting solutions that are setup within two weeks.
Data access
Enforce IP access
Limit Proto platform access to offices and remote workers with authorized IP addresses.
Data privacy
Encrypt messaging
All messaging is SHA-256 encrypted at rest and in transit.
Hello Sam!
In accordance with new regulation, we require your government issued ID for international banking.
Learn more
Upload passport
Upload driver's license
AI Agents
Train your dedicated LLM
Deploy a customised and secure large language model trained on your organisation’s knowledge and enhanced with Proto's natural language understanding – without sharing data with third-party LLM providers.
Channels
Rely on additional channel security
Engage with customers through your preferred messaging apps, each offering the latest privacy protections for billions of daily endusers.
Consult an expert
Discover your organisation’s suitability for AI citizen experience.