AICX for
e-Pharmacy
Proto CX automation for e-pharmacies
Online pharmacies deploy Proto’s AI Customer Experience (AICX) solution to make medication and health services more accessible in local languages.
Get startedAICX for
e-Pharmacy
Online pharmacies deploy Proto’s AI Customer Experience (AICX) solution to make medication and health services more accessible in local languages.
Get startedOptique Optometrists decreased their bounce-rate by 50% with Proto’s sneak peek feature.
Allow patients to fill their prescriptions 24/7 via conversational chatbot that they can communicate with in local languages.
Create and categorize patient cases automatically and personalize services based on their profile.
Pharma companies can use AI automation for decentralised trials, e-pharmacies, and health care provider outreach – but it’s important to tailor these solutions for local markets.
AICX
Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, ticketing, CRM and analytics, and hybrid hosting.
AICX for e-pharmacies can automate conversational support for patients across multiple channels, while organizing customer data for live servicce agents. They can help answer frequently asked questions about medication, fill prescriptions, assist with transaction processing, and more.
Proto offers support over 100 local languages such as Tagalog, Kinyarwanda, and Twi, allowing e-pharmacies to reach underserved customer segments and new patient markets with multilingual contact centres.
AICX platforms like Proto can resolve queries and complete administrative tasks quickly using automation, integrations, natural language processing and machine learning. They can:
Proto’s AICX platform can also monitor automation performance and patient satisfaction with location-based data and other analytics.
CX automation allows e-pharmacies to fill prescriptions and help patients at scale while mitigating patient service costs. With rapid support and timely notifications, CX automation offers many advantages including:
Proto can also be maintained without advanced technical knowledge — so new queries can be added easily as service options grow and change.
Proto’s multilingual, AI-enabled patient service platform offers support for underserved and rare languages. While most CX automation is only available in common languages, Proto can communicate in languages such as Tagalog, Kinyarwanda, and Twi, as well as mixed languages such as Taglish.
With multilingual support, Proto is able to categorize and triage patient queries based on language, streamlining administration for multilingual contact centres. Proto also offers omnichannel support across local channels such as Africa’s Talking, Line, and Zalo.
For more in-depth information about how Proto has helped governments and businesses, take a look at our case studies.
For more information on how the Proto platform works, take a look at our documentation.
To try Proto, book a demo using the chatbot widget on the bottom right or sign up for a 14-day free trial.
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Contacts deflected / month
Minutes of reduced customer
wait time / month
Contact centre savings / month
Return on investment
in first year of Proto AICX