AICX for

Health Insurance

Proto CX automation for health insurance

Health insurance providers deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of the claims process and answer questions about coverage in local languages.

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Automate service for 400K+ patients

PhilCare deployed Proto's AICX solution to serve over 400,000 members and 1,600 accredited hospitals in the Philippines.

Achieve a 32% increase in efficiency

Optique Optometrists acheived a 32% increase in efficiency and a 61% increase in digital appointments.

Automate support for over 50 clinics

The Medical City Clinic automated support for over 50 clinics and saw +263% engagement in the first 3 months.

CASE STUDY

AI-enabled healthcare support in the Philippines

PhilCare's AICX healthcare platform provides more accessible healthcare for over 400,000 patients, across 1,600+ hospitals. The platform leverages artificial intelligence (AI) to automate processes such as appointment booking, exam results, and letter of authorization requests.

READ STUDY

"PhilCare leverages technology to deliver exceptional service to our clients. We believe that strategic partnerships like the one we have with Proto will help us achieve our goals. In just the first few months of using Proto's platform, PhilCare immediately felt an improvement in delivering our services. Thank you to the competent team from Proto!"
Alex Aquino
CTO, PhilCare
CASE STUDY

AI-enabled healthcare support in the Philippines

PhilCare's AICX healthcare platform provides more accessible healthcare for over 400,000 patients, across 1,600+ hospitals. The platform leverages artificial intelligence (AI) to automate processes such as appointment booking, exam results, and letter of authorization requests.

READ STUDY
"PhilCare leverages technology to deliver exceptional service to our clients. We believe that strategic partnerships like the one we have with Proto will help us achieve our goals. In just the first few months of using Proto's platform, PhilCare immediately felt an improvement in delivering our services. Thank you to the competent team from Proto!"
Alex Aquino
CTO, PhilCare
AICX Platform

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, ticketing, CRM and analytics, and hybrid hosting.

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ROI Calculator

Achieve savings with Proto

Estimate your return-on-investment in the first year with Proto AICX. Results are based upon averaged client data.

Average Values

The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

The AICX calculator is an estimate.
Your actual results may differ.

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