Proto CX automation for health insurance

Health insurance providers deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of the claims process and answer questions about coverage in local languages.

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Expand service reach

PhilCare deployed Proto's AICX solution to serve over 400,000 members and 1,600 accredited hospitals in the Philippines.

Simplify the claims process

Allow your insurees to submit claim details and upload attachments via omnichannel chatbots.

Offer seamless support

Support customers with a platform that automatically forwards complex support cases to the right agent.

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ARTICLE

CASE STUDY

AI-enabled healthcare support in the Philippines

PhilCare's AICX healthcare platform provides more accessible healthcare for over 400,000 patients, across 1,600+ hospitals. The platform leverages artificial intelligence (AI) to automate processes such as appointment booking, exam results, and letter of authorization requests.

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"PhilCare leverages technology to deliver exceptional service to our clients. We believe that strategic partnerships like the one we have with Proto will help us achieve our goals. In just the first few months of using Proto's platform, PhilCare immediately felt an improvement in delivering our services. Thank you to the competent team from Proto!"

Alex Aquino

CTO, PhilCare

CASE STUDY

AI-enabled healthcare support in the Philippines

PhilCare's AICX healthcare platform provides more accessible healthcare for over 400,000 patients, across 1,600+ hospitals. The platform leverages artificial intelligence (AI) to automate processes such as appointment booking, exam results, and letter of authorization requests.

READ STUDY

"PhilCare leverages technology to deliver exceptional service to our clients. We believe that strategic partnerships like the one we have with Proto will help us achieve our goals. In just the first few months of using Proto's platform, PhilCare immediately felt an improvement in delivering our services. Thank you to the competent team from Proto!"

Alex Aquino

CTO, PhilCare

CASE STUDY

AI-enabled healthcare support in the Philippines

PhilCare's AICX healthcare platform provides more accessible healthcare for over 400,000 patients, across 1,600+ hospitals. The platform leverages artificial intelligence (AI) to automate processes such as appointment booking, exam results, and letter of authorization requests.

READ STUDY

AICX