Proto CX automation for clinics and hospitals

Clinics and hospitals deploy Proto’s AI Customer Experience (AICX) solution to scale services such as appointment booking, screening, preventative care, and more.

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Deploy across over 50 clinics

The Medical City Clinic deployed Proto’s platform across over 50 clinics in the Philippines to scale appointment booking, test results, and more.

Decrease bounce rate by 50%

Optique Optometrists reduced their website bounce-rate by 50% after deploying Proto's Sneak Peek feature on webchat.

Reduce human agent reliance to 52%

PhilCare reduced query resolution speed to 2 seconds and human agents reliance to 52% after deploying Proto’s AICX solution.

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CASE STUDY

AI-enabled patient experience improvement in the Philippines

The Medical City Clinic chatbot handles >10,400 chats a month, eliminating wait times across 50 clinics for Tagalog and Cebuano patients who need to book appointments and check their test results.

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We are elated to work with Proto to help give our patients a more efficient and convenient way to interact with us.

Roberto Muñoz

CEO, The Medical City Clinic

CASE STUDY

AI-enabled patient experience improvement in the Philippines

The Medical City Clinic chatbot handles >10,400 chats a month, eliminating wait times across 50 clinics for Tagalog and Cebuano patients who need to book appointments and check their test results.

READ STUDY

We are elated to work with Proto to help give our patients a more efficient and convenient way to interact with us.