AI Chatbot for

Social Security

Proto chatbot for social security

Social security systems deploy Proto’s AI Citizen Experience (AICX) solution to improve access to pensions and benefits across language, geography, and gender.

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Omnichannel for maximum access

Allow citizens to access account information and make transactions via apps such as WhatsApp and Messenger.

Promote citizen financial literacy

Deliver proactive advice and scam warnings to citizens who may be at risk to financial misconduct.

Increase trust in the state

Empower citizens with effective and efficient social security service delivery that renews trust in government.

CASE STUDY

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CASE STUDY

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AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

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Jeni
Patience

Ask Proto's experts about governance chatbots

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Curtis
Vanessa

Return on investment

Average Values

The AICX calculator is an estimate.
Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.
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